I cannot access any drop down menu options

[PicsByLynda]

I am using Creative Cloud on Windows 10 - both updated editions.

For some time, I have experienced an issue where I am unable to access the items from any drop down list.  I can use the system OK if I dont need to access a drop down menu.  I have reset, deleted and re-installed software.  I cannot refresh catelogue as that requires me to access an item from the drop down menu - very frustrating.  I dont think Windows 11 is fully supported yet is it?

Anyone experienced the same?

Thanks

Lynda

[GoldingD]

Do you mean the menu bar disappears? Sometimes an issue in full screen misbehaving. Does Shft-F help?

[nhcreen]

I am having a problem that I haven't seen discussed on other posts.

When I start Lightroom Classic, I cannot access any of the top menus. For instance, if I click on the "File" menu, I get a dropdown list, but I cannot choose any of the items ("Open Recent..."). I have uninstalled and reinstalled multiple times with multiple versions, with no effect. When I boot into Windows 10 safe mode, I can access the menus correctly - but the performance is many times slower.

System Info:

Lightroom Classic version: 11.0 [ 202110120910-0bccc70d ]
License: Creative Cloud
Language setting: en
Operating system: Windows 10 - Home Premium Edition
Version: 10.0.19042
Application architecture: x64
System architecture: x64
Logical processor count: 8
Processor speed: 2.8GHz
SqLite Version: 3.36.0
Built-in memory: 16106.7 MB
Real memory available to Lightroom: 16106.7 MB
Real memory used by Lightroom: 1432.8 MB (8.8%)
Virtual memory used by Lightroom: 1596.0 MB
GDI objects count: 729
USER objects count: 1909
Process handles count: 1691
Memory cache size: 850.6MB
Internal Camera Raw version: 14.0 [ 950 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 383MB / 8053MB (4%)
Camera Raw real memory: 387MB / 16106MB (2%)
System DPI setting: 144 DPI (high DPI mode)
Desktop composition enabled: Yes
Displays: 1) 3840x2160
Input types: Multitouch: Yes, Integrated touch: Yes, Integrated pen: Yes, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info:

Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic
Library Path: E:\Photos\Lightroom 11\NC Photos LR11\NC Photos LR11.lrcat
Settings Folder: C:\Users\ncree\AppData\Roaming\Adobe\Lightroom

Installed Plugins:
1) AdobeStock
2) Facebook
3) Flickr
4) LRT Export 5
5) Nikon Tether Plugin

Config.lua flags: None

Adapter #1: Vendor : 1414
Device : 8c
Subsystem : 0
Revision : 0
Video Memory : 0
Adapter #2: Vendor : 1414
Device : 8c
Subsystem : 0
Revision : 0
Video Memory : 0
AudioDeviceIOBlockSize: 1024
AudioDeviceName: $$$/dvaaudiodevice/SystemDefaultAndEffectiveDeviceName=System Default - Headphones (Realtek(R) Audio)#{comment}DVAAU-4201250: Open the audio hardware preferences page.
AudioDeviceNumberOfChannels: 2
AudioDeviceSampleRate: 48000
Build: LR5x38
Direct2DEnabled: true
Direct2DPresent: true
GPUDeviceEnabled: false
OGLEnabled: false

[GoldingD]

Have you considered the possibility of a corrupt preference file.

see:

https://helpx.adobe.com/lightroom-classic/help/setting-preferences-lightroom.html

The preference file can get corrupted leading to buggy behavior. A corrupt preference file will survive uninstalls, updates, and upgrades. By renaming or moving or deleting the preference file you create a situation where LrC will recreate a fresh new one upon startup of LrC. Be aware various settings will revert to defaults.

[nhcreen]

I have deleted the preference file multiple times, without any change in behavior. The GPU has also been turned off.

[GoldingD]

Odd that no Graphics Processor is listed. What sort of computer is this? What GPU or Video Controol does it have?

[nhcreen]

Dell Inspiron 7506 2n1 laptop. Elsewhere, the graphics processor is listed as Intel Iris We Max Graphics (no model number).

I want to emphasize that LR behaves normally in Windows Safe Mode. Catalog integrity is fine.

[nhcreen]

Sorry, Intel Iris Xe Max Graphics. (Fat fingers!)

[johnrellis]

"I want to emphasize that LR behaves normally in Windows Safe Mode."

That is unusual. You could use the System Configuration app to see if there is a particular startup item, driver, or system service that is conflicting with LR:

https://www.tenforums.com/tutorials/41804-perform-clean-boot-windows-10-troubleshoot-software-confli... 

With no more than 8-10 reboots :-< you should be able to narrow down the culprit.

[nhcreen]

Alas, System Configuration was not able to help. After the clean boot with services disabled, LR still froze when I tried to access a menu choice. I can confirm that LR does run normally in Windows Safe Mode.

I did notice that, after the clean boot, some McAfee ant-virus services did re-start.

[johnrellis]

"After the clean boot with services disabled"

Did you disable the startup items too?

"some McAfee ant-virus services did re-start."

If you haven't already, try completely disabling Mcafee.

[nhcreen]

DISASTER! I tried the msconfig clean boot again, and it wiped out my login PIN!

After several hours trying to get to a point where I could re-set the PIN, it seems I will have to re-set Windows back to the point when I bought the computer (last May). I do have back-ups for all files, but it willstill take some time to get everything re-installed. On the bright side, I should be able to eliminate the software conflict.

Thanks everyone for your help1

[johnrellis]

It's probably too late, but see this post about how to fix the problem without reinstalling Windows:

https://answers.microsoft.com/en-us/windows/forum/all/diagnostic-mode-something-happened-and-your-pi...

I hadn't heard of this problem with msconfig / System Configuration before.  What a mess...

[johnrellis]

Someone else recently reported very similar symptoms. 

Moderators, @Rikk Flohr: Photography, please merge with this other report:

https://community.adobe.com/t5/lightroom-classic-discussions/i-cannot-access-any-drop-down-menu-opti...