I cannot import new images into my catalog

[gustavo.sbcarvalho]

All image import ends with error or restarts my computer with Windows 10 blue screen error.
I've updated Windows, uninstalled all adobe products and installed again, but the error persists.
I've already optimized my catalog. I don't know what else I can do.

[GoldingD]

Create a new catalog. Test the new catalog. Does the issue continue?

[gustavo.sbcarvalho]

With a new catalog it worked. How can I repair my old catalog? It has
a lot of pictures in it...


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Gustavo Silveira B. Carvalho
Phone Number removed by Forum Moderator

[GoldingD]

You might want to remove that phone number

[GoldingD]

Moderator

The OP may need assistance in editing the reply containing PII, member might be too new to have edit rights.

Also, should this not be relocated to discussion?

[GoldingD]

You may want to undo that marking my reply as correct, as my reply just indicates a diagnostic step, not a solution.

[GoldingD]

I see at the top 

mover e importarfotos

so

move and import photos

To me, this means that in the import screen, you selected Move instead of Copy as DNG, or Copy, or Add.

I do not recommend Move. Your original images may no longer be available on your memory card. I would reccomend keeping images on a memory card until after you have at least one backup. Also, I do not recommend allowing a computer to delete photos on a memory card, accomplish that in camera via format.

That being said, what happens if you import via Copy, or if the images are already on the computer hard drive, via Add?

This is also a diagnostic.

[GoldingD]

Is this error only happening during import?

[gustavo.sbcarvalho]

Yes

[gustavo.sbcarvalho]

I tried to import the images from my hd and the error persists. I divided
the images into subfolders to reduce the amount of files and even then the
error happened. I tried just to add without moving and the error remains.

[GoldingD]

Time to give Adobe a chat/call

[gustavo.sbcarvalho]

I do not have this option... :'(

[GoldingD]

Bring up pretty much any Adobe web page.

For example, bring up Adobe.com

Click on Help and Support

Click on Contact us

[gustavo.sbcarvalho]

Obrigado!

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Gustavo Silveira B. Carvalho