Welcome Dialog

Welcome to the Community!

We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.


I cannot import new images into my catalog

New Here ,
Sep 15, 2021 Sep 15, 2021

Copy link to clipboard

Copied

All image import ends with error or restarts my computer with Windows 10 blue screen error.
I've updated Windows, uninstalled all adobe products and installed again, but the error persists.
I've already optimized my catalog. I don't know what else I can do.

lightroom.JPG

TOPICS
Windows

Views

92

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Sep 15, 2021 Sep 15, 2021

Copy link to clipboard

Copied

Create a new catalog. Test the new catalog. Does the issue continue?

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Sep 15, 2021 Sep 15, 2021

Copy link to clipboard

Copied

With a new catalog it worked. How can I repair my old catalog? It has
a lot of pictures in it...


--
Gustavo Silveira B. Carvalho
Phone Number removed by Forum Moderator

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Sep 15, 2021 Sep 15, 2021

Copy link to clipboard

Copied

You might want to remove that phone number

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Sep 15, 2021 Sep 15, 2021

Copy link to clipboard

Copied

Moderator

The OP may need assistance in editing the reply containing PII, member might be too new to have edit rights.

Also, should this not be relocated to discussion?

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Sep 15, 2021 Sep 15, 2021

Copy link to clipboard

Copied

You may want to undo that marking my reply as correct, as my reply just indicates a diagnostic step, not a solution.

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Sep 15, 2021 Sep 15, 2021

Copy link to clipboard

Copied

I see at the top 

 

mover e importarfotos

so

move and import photos

 

To me, this means that in the import screen, you selected Move instead of Copy as DNG, or Copy, or Add.

 

I do not recommend Move. Your original images may no longer be available on your memory card. I would reccomend keeping images on a memory card until after you have at least one backup. Also, I do not recommend allowing a computer to delete photos on a memory card, accomplish that in camera via format.

 

That being said, what happens if you import via Copy, or if the images are already on the computer hard drive, via Add?

 

This is also a diagnostic.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Sep 15, 2021 Sep 15, 2021

Copy link to clipboard

Copied

Is this error only happening during import?

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Sep 15, 2021 Sep 15, 2021

Copy link to clipboard

Copied

Yes

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Sep 15, 2021 Sep 15, 2021

Copy link to clipboard

Copied

I tried to import the images from my hd and the error persists. I divided
the images into subfolders to reduce the amount of files and even then the
error happened. I tried just to add without moving and the error remains.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Sep 15, 2021 Sep 15, 2021

Copy link to clipboard

Copied

Time to give Adobe a chat/call

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Sep 15, 2021 Sep 15, 2021

Copy link to clipboard

Copied

I do not have this option... :'(

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Sep 15, 2021 Sep 15, 2021

Copy link to clipboard

Copied

Bring up pretty much any Adobe web page.

For example, bring up Adobe.com

Click on Help and Support

Click on Contact us

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Sep 17, 2021 Sep 17, 2021

Copy link to clipboard

Copied

LATEST

Obrigado!

--
Gustavo Silveira B. Carvalho

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines