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I Cannot Move the Masks or Add/Intersect Them

Community Beginner ,
Jan 24, 2023 Jan 24, 2023

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Hello all,

 

I have been having an issue with Lightroom Classic and I could not find the solution. It is basically a problem with the masks. When I put any type of mask and play with its controls, after putting some other masks, masks become unmovable and uneditable. I did some research and people could not help me. I have attached a screen shot of the situation. I do not know the reason and how it is happening. The only way is restarting the Lightroom.

 

error.jpg

 

Note: It is updated and I keep updating it, I think there is something that I turn on or off accidentally.

 

Thank you.

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Community Expert ,
Jan 24, 2023 Jan 24, 2023

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Please try to reset the Lightroom preferences. 

https://www.lightroomqueen.com/how-do-i-reset-lightrooms-preferences/ 

It's recommended to backup your preferences before you reset the preferences to the default settings: 

https://helpx.adobe.com/lightroom-classic/kb/preference-file-and-other-file-locations.html 

 

Please provide also a copy of your 'System Info'. This can be get from the LrC Help > System Info menu item. 

There's a copy button in the System Info dialog. Press this button and paste the info into your next forum post. 

 

 

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce GTX 1050 Ti - Windows 10 Pro 22H2 -- LR-Classic 12.1 - Photoshop 24.1. - Nik Collection 5 - Topaz Sharpener AI

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Community Beginner ,
Jan 28, 2023 Jan 28, 2023

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LATEST

I tried everything that you said but it got fixed when I updated my graphic driver, thank you!

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Community Expert ,
Jan 24, 2023 Jan 24, 2023

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Are your graphics drivers up to date? 

That's part of the reason for looking for System Info. 


Sean McCormack. Author. Magazine Writer. Former Official Fuji X-Photographer.

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Community Beginner ,
Jan 28, 2023 Jan 28, 2023

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Thank you for your suggestion, I have updated it and it got fixed for now, If I would have any other problems, I will let you know with my System Info file.

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LEGEND ,
Jan 24, 2023 Jan 24, 2023

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A video capture might be helpful, more descriptive.

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Community Beginner ,
Jan 28, 2023 Jan 28, 2023

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It got fixed when I updated my drivers again for now, If it happens again, I will record my screen and reply your message again.

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Community Expert ,
Jan 24, 2023 Jan 24, 2023

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If you wiggle the panel(s)/palettes back and forth, does it become accessible again? 

 

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

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Community Beginner ,
Jan 28, 2023 Jan 28, 2023

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It doesn't affect anything unfortunately.

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