I cant open Lightroom because Adobe say I don't have an active license but do.

New Here ,
Dec 08, 2021 Dec 08, 2021

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I try to open lightroom but can't because Adobe says I dont have a license. I get a note that I have to purchase it as they have no record of my purchase. That is not true as I have used it for years. However, I just found out that Adobe does have a record and states that I have an active account for lightroom, photoshop. Here is what they say: You have an active perpetual license. Kindly contact Adobe Forums they will get back to you with a resolution. They say that I have an active subscription for Adobe Lightroom, Photoshop Elements and Acrobat Profession.

 

When I try to login I am told I dont have any of the above so I can't use the programs. I need help.

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LEGEND ,
Dec 08, 2021 Dec 08, 2021

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Kindly contact Adobe Forums they will get back to you with a resolution.


Completely wrong. We are not Adobe in this forum, we are other Lightroom Classic users, we cannot fix or help with account issues. You have to work this out with Adobe.

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Adobe Community Professional ,
Dec 08, 2021 Dec 08, 2021

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Please see here:

https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

 

If this doesn't help you need to contact the Adobe support.

This is a public forum, not the link to Adobe support. 

Sorry, but we're normal users and we can't help with account and/or payment problems. 

Please click the link below to contact Adobe staff to help. 

 

Be sure to remain signed in with your Adobe ID before accessing the link below. 

You have to allow 'cookies' in your web browser for this to work 

https://helpx.adobe.com/contact.html 

 

Click the chat icon in the lower right and type "agent" to get a human and not the chat bot. 

 

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