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I JUST CHANGE MACS AND ADOBE WONT RECOGNIZE SERIAL NUMBER FOR MY LIGHTROOM 6 PURCHASE

Community Beginner ,
May 25, 2021 May 25, 2021

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PLEASE HELP

After 2hrs on the phone with Adobe customer support, I have been sent here for a solution.  I purchased lightroom 6 in feb of 2018, and used it on my 2012 macbook pro up until today. I now have a 2015 macbook pro, and used a timemachine back up of the old HD and everything works fine, all my software, except for Lightroom 6, which asked me for the serial number for the purchase, and now does not recognize it.  Can anyone point me in the right direction to get my software running again. Thanks 

 

{Moved from Lightroom Cloud to Lightroom Classic Forum by Moderator} 

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Bug, How to, Mac, Problem or error

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correct answers 1 Correct answer

Adobe Community Professional , May 25, 2021 May 25, 2021
Begin a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. If the chat window fails to open, or is non-responsive, use a different device to start the interaction When you 'Chat' to Adobe, insist that you only want your Activations Reset, and you are not asking for "support". There are other forum threads with the same topic. For example- https://community.adobe.com/t5/lightroom/how-deactivating-1-lightroom-6-0/m-p/11880813#M38141

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Adobe Community Professional ,
May 25, 2021 May 25, 2021

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See: https://community.adobe.com/t5/lightroom/lightroom-6-deactivation-activation/td-p/12062523

It's likely you cannot activate such an old version of LR. 

Author “Color Management for Photographers" & "Photoshop CC Color Management" (pluralsight.com)

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Community Beginner ,
May 25, 2021 May 25, 2021

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So how is that legal? I purchased this app, Its only 3 years old.

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Adobe Community Professional ,
May 25, 2021 May 25, 2021

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@defaultt1zpc06ia6n5 wrote:

So how is that legal? I purchased this app, Its only 3 years old.


Did you read the EULA?

 

https://www.adobe.com/products/eula/tools/captivate.html

 

You didn't buy this software. You purchased a license and agreed to the EULA just to install it.

 

Author “Color Management for Photographers" & "Photoshop CC Color Management" (pluralsight.com)

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Adobe Community Professional ,
May 25, 2021 May 25, 2021

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The last update for Lightroom 6 was released in Dec 2017, at that time Adobe announced that there would no further updates. Support was discontinued about a year later.

Lightroom had a unique licensing system in that it was the first version that they required online registration and only allowed two activated installations at any point in time. The activation is unit specific and requires the unit to be connected online to deactivate and activate.

A new unit could mean a new mother board or major component changes.

If you already have two activated installations and you need to activate a "new unit" you would need to deactivate one of the activated units.

To deactivate a unit you have to be able to connect the unit online using your Adobe ID, user name is the e-mail account you used previously, if that is not physically possible then you will have to contact Adobe via phone or chat and have them deactivate one or all of the activated units. This is not something you can achieve by yourself.

You will need to supply your Adobe ID and serial number, if the serial number is an update you will also have to supply the serial number of the previous version.

 

Regards, Denis: iMac mid-2015, 5K 27”, GPU 2GB, Ram 24GB, HDD 3TB, macOS 11.6.1, LrC 10, Lr 5, Ps 23.0,; Camera OM-D E-M1.

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Community Beginner ,
May 25, 2021 May 25, 2021

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This makes total sense. I have only installed in on one machine, my 2012 MBP. I will call again tomorrow, however the 5 different people I spoke with were clueless to this possibility.  I basically got the "you are using an old application we no longer support stop bothering me" response until the final call, a young lady emailed me a link to download the .dmg file, which I still have, then sent me here.

 

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Adobe Community Professional ,
May 25, 2021 May 25, 2021

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Begin a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen.

If the chat window fails to open, or is non-responsive, use a different device to start the interaction

When you 'Chat' to Adobe, insist that you only want your Activations Reset, and you are not asking for "support".

There are other forum threads with the same topic. For example-

https://community.adobe.com/t5/lightroom/how-deactivating-1-lightroom-6-0/m-p/11880813#M38141

 

Regards. My System: Lr-Classic 11.0, Photoshop 23.0, Lightroom 5.0, Bridge 11.1.1, Windows-10.

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Community Beginner ,
May 25, 2021 May 25, 2021

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Thanks, will try!

 

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Community Beginner ,
May 25, 2021 May 25, 2021

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@Rob_Cullen, you saved my life! THANK YOU SO MUCH!!!!!!!!!! Problem solved.

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