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Import and Playback of videos no longer works

New Here ,
Oct 30, 2022 Oct 30, 2022

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After switching to Lightroom Classic12, videos (e.g. mp4 from Google Pixel or Canon R6) can no longer be imported.
Also previously imported mp4 files are no longer played back by LR.
Am I alone with this problem or are other users also affected? How can the error be eliminated?

The hints on https://helpx.adobe.com/de/lightroom-classic/kb/troubleshoot-video-issues.html unfortunately did not bring a solution.

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New Here ,
Nov 09, 2022 Nov 09, 2022

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I am unable to import MP4 files. I can see them in Mac Finder, but LR Classic V12 does not see them. I am not sure when this started, because I am not using my Sony for much video. Thanks.

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