import button

New Here ,
Apr 14, 2022 Apr 14, 2022

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Every time I click on the image import button, the program immediately freezes. This goes on all day long. What is the problem? The latest version of the application is installed

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correct answers 1 Correct answer

LEGEND , Apr 14, 2022 Apr 14, 2022
Try removing any devices that are in USB ports like cell phone, tablets (like an iPad), drawing device, and anything else in USB ports should be removed; except of course you need to leave the keyboard and mouse attached. (If you use a wireless keyboard or wireless mouse, than leave the bluetooth in the USB port as well).

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LEGEND ,
Apr 14, 2022 Apr 14, 2022

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What software are you using? What version NUMBER?

 

What operating system are you using? What version NUMBER?

 

Are there any error messages? If so, please quote the exact complete unedited error message.

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New Here ,
Apr 14, 2022 Apr 14, 2022

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I have the same problem. LR 11.3,  MacOS 12.3.1, mac Mini M1.
There are no erreor messages. The import Dialog disapears ( is no longer visable) and the import is done in the backround.

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LEGEND ,
Apr 14, 2022 Apr 14, 2022

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@Norbert Bazin this is a different problem with different symptoms, and belongs in its own new thread.

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New Here ,
Apr 14, 2022 Apr 14, 2022

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LC 11.3, Windows 11.

Are there any error messages? - No. Dont have 

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LEGEND ,
Apr 14, 2022 Apr 14, 2022

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New Here ,
Apr 14, 2022 Apr 14, 2022

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No, unfortunately that didn't help. Just as reinstalling Windows did not help, and installing all Adobe programs from scratch.

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LEGEND ,
Apr 14, 2022 Apr 14, 2022

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Where are the files you are trying to import? Internal hard disk? External hard disk? Network drive? Camera card? Somewhere else?

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New Here ,
Apr 14, 2022 Apr 14, 2022

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Doesn't let me do anything. The freeze occurs when I press the IMPORT button. I am attaching a video.  https://1drv.ms/v/s!AlnA5D8IQcpRgaYPOkwYJ-HcS0E7_g?e=cBQe5X

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LEGEND ,
Apr 14, 2022 Apr 14, 2022

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Repeating: Where are the files you are trying to import? Internal hard disk? External hard disk? Network drive? Camera card? Somewhere else?

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New Here ,
Apr 14, 2022 Apr 14, 2022

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Have you watched the video? I can't select any files. The program hangs before I am given the opportunity to select files.

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LEGEND ,
Apr 14, 2022 Apr 14, 2022

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Selecting files, program hanging before you can select files ... I understand that, but you still haven't told me where are the photos?

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New Here ,
Apr 14, 2022 Apr 14, 2022

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I don't understand how you can select files before they can be selected? Okay, let's say the files are on the local drive of the SSD.

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New Here ,
Apr 14, 2022 Apr 14, 2022

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I can tell if they are on ssd or cloud, but it would matter if i could start selecting them.

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LEGEND ,
Apr 14, 2022 Apr 14, 2022

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Does this mean that some photos you would like to import are in the cloud somewhere?

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New Here ,
Apr 14, 2022 Apr 14, 2022

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This means that I have a cloud drive. From where you can also import photos. But at this time, the folder with photos that I need is on the desktop of the local disk.

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LEGEND ,
Apr 14, 2022 Apr 14, 2022

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Try tuning off the cloud service, and see if you can import properly from a local disk.

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New Here ,
Apr 14, 2022 Apr 14, 2022

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Unfortunately it didn't help. I disabled OneDrive autoload, rebooted the computer. I turned on Lightroom, but when I clicked the import button, it also freezed.

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LEGEND ,
Apr 14, 2022 Apr 14, 2022

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Try removing any devices that are in USB ports like cell phone, tablets (like an iPad), drawing device, and anything else in USB ports should be removed; except of course you need to leave the keyboard and mouse attached. (If you use a wireless keyboard or wireless mouse, than leave the bluetooth in the USB port as well).

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New Here ,
Apr 14, 2022 Apr 14, 2022

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It's phenomenal! I turned off the webcam and the USB extension cable with the SD card, and EVERYTHING WORKED! Thank you very much!

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