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import failed what i do?

New Here ,
Nov 17, 2022 Nov 17, 2022

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Hi, when I try to import a particular album to LRC in library those photos are gray, you never see the preview. It only happens with some albums in particular, with others all good.

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Adobe Employee ,
Nov 18, 2022 Nov 18, 2022

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Welcome to the Lightroom Community. I'd love to help you figure this out; I need more info.

 

What version of Lightroom & the operating system are you working on? Where are you importing from? What kind of images are in the albums that crash? RAW or JPEG?

 

Please go to Lightroom Classic > Edit > Preferences > Performance > Use Graphics Processor > Set it to Off if it is on Custom or Auto. If this shows you any differences, please check this article to troubleshoot the GPU further: https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html

 

Let me know if this helps,

Thanks!
Sameer K

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New Here ,
Nov 19, 2022 Nov 19, 2022

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hello, after your recommendations there were no changes, this is the screen.Before I had another version of LRC and when I updated these problems started, so I think I have the latest version, since the update was last week. I'm importing from my PC disk, and I also tried from a card, JPEG.
 

 


 
 

hello, after your recommendations there were no changes, this is the screen.Before I had another version of LRC and when I updated these problems started, so I think I have the latest version, since the update was last week. I'm importing from my PC disk, and I also tried from a card, JPEG.

 

 

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