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Import of videos not possible (clearing cache does not work)

New Here ,
Sep 26, 2021 Sep 26, 2021

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Hi,

everytime I want to import videos from the local file system or the iPhone I get this error.

"There is a provlem with the Videofile"

Bildschirmfoto 2021-09-27 um 08.38.07.png

 

The solutions in the web, like clearing the video cache do not work.
Any other ideals?

 

My version:

Bildschirmfoto 2021-09-27 um 08.38.22.png

 

Thank you

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Adobe Community Professional ,
Sep 27, 2021 Sep 27, 2021

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Two possible causes:

 

1) insta360 import plugin is installed. Try uninstalling it.

 

2) You are using a very old version 8.4.1. Update to the current 10.4 version. Go to Help> Updates

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