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Import says "save with maximize capability" even though I already did

Explorer ,
Jul 05, 2021 Jul 05, 2021

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I am trying to import .psb files into lightroom now that it is supported.  I have the latest version of LrC and PS from creative cloud.

 

When I try to import a .psb in lightroom it fails and says "please re-save the file with maximum compatibility enabled".

 

However in PS under File handling I have save with maximum compatability set to "always".  I have also tried changing it to "ask" and choosing to save w/ maximum compatibility after it asks, but regardless of which way I do it I still get the error when I try to then import that .psb into lightroom.

 

{Moved from Lightroom Cloud to Lightroom Classic Forum by Moderator} 

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Adobe Community Professional ,
Jul 06, 2021 Jul 06, 2021

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What size is the file? This may be a different error. Lightroom Classic supports PSB now, but it still has file size limits. A file must be less than 500 Megapixels and less than 65,000 pixels at the longest side.

 

-- Johan W. Elzenga

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Explorer ,
Jul 06, 2021 Jul 06, 2021

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Hmmm.  The image is 22678 x 10341 which I believe should be about 234 megapixels so that should fit within both of those constraints.

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Adobe Community Professional ,
Jul 06, 2021 Jul 06, 2021

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You might try using the free DNG converter and try importing again:

https://helpx.adobe.com/camera-raw/digital-negative.html#downloads

Author “Color Management for Photographers" & "Photoshop CC Color Management" (pluralsight.com)

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LEGEND ,
Jul 06, 2021 Jul 06, 2021

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"However in PS under File handling I have save with maximum compatability set to "always".  I have also tried changing it to "ask" and choosing to save w/ maximum compatibility after it asks, but regardless of which way I do it I still get the error when I try to then import that .psb into lightroom."

 

Note that there is a seven-year-old PS bug where PS never changes the compatibility of an existing file despite changing the save options. After changing the save options, you have to save a new copy of the existing file, and the copy will get the new options.

 

If this doesn't help, upload a problem PSB to Dropbox or similar and post the sharing link here. I can poke inside the file to see if it actually has a compatibility layer and narrow down where the problem might be.

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