import

[tenmangu81]

Hi,

I have a MacBook Pro M1 14" (32 GB/1 TB) working under Sonoma 14.5.

I have downloaded the latest version of Lightroom Classic (14.2) and I am faced with two issues:

1) The import doesn't start. I wait for a long time and, after a while, I must quit LrC and restart it. Then, after a relaunch, the import works.

2) Occasionnaly, when clicking on the thumbnail in the Library module, I get a gray window, no image. When trying to switch to the Develop module, the window turns green....

Thanks !

Robert

[AxelMatt · Accepted solution]

The first thing that you should try is to switch off the GPU support from the Lightroom preferences and check if that helps to fix the issue.

Go to Lightroom > Preferences > Performance tab > Uncheck "Use Graphics Processor" > Restart Lightroom.

https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html

If Lightroom doesn't start correctly the please see "Solution 2" in the document behind the link below.

Troubleshoot GPU issues | Lightroom Classic (adobe.com)

If it's help see here Troubleshoot GPU issues | Lightroom Classic (adobe.com) and check the different steps.

Another step is to try to reset the Lightroom preferences.

https://www.lightroomqueen.com/how-do-i-reset-lightrooms-preferences/

It's recommended to backup your preferences before you reset the preferences to the default settings:

https://helpx.adobe.com/lightroom-classic/kb/preference-file-and-other-file-locations.html

If this doesn't help we need more informations about your environment.

Please provide also a copy of your 'System Info'. This can be get from the LrC Help > System Info menu item. There's a copy button in the System Info dialog. Press this button and paste the info into your next forum post.

[tenmangu81]

Hi,

Below is my System Info. I will try your suggestions and keep you informed.
Regards,
Robert

Lightroom Classic version: 14.2 [ 202502071718-3869eef7 ]
License: Creative Cloud
Language setting: en
Operating system: Mac OS 14
Version: 14.5.0 [23F79]
Application architecture: arm64
Logical processor count: 10
Processor speed: NA
SqLite Version: 3.36.0
Power Source: Plugged In, 100%
Built-in memory: 32.768,0 MB
Dedicated GPU memory used by Lightroom: 4.074,3MB / 21.845,3MB (18%)
Real memory available to Lightroom: 32.768,0 MB
Real memory used by Lightroom: 6.285,0 MB (19,1%)
Virtual memory used by Lightroom: 426.315,7 MB
Memory cache size: 1.573,2MB
Internal Camera Raw version: 17.2 [ 2155 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2
Camera Raw virtual memory: 2571MB / 16383MB (15%)
Camera Raw real memory: 2589MB / 32768MB (7%)

Cache1:
Final1- RAM:410,0MB, VRAM:185,0MB, 0004943.fff
NT- RAM:410,0MB, VRAM:185,0MB, Combined:595,0MB

Cache2:
m:1.573,2MB, n:548,8MB

U-main: 141,0MB

Standard Preview Size: 2880 pixels
Displays: 1) 3024x1964

Graphics Processor Info:
Metal: Apple M1 Pro
Init State: GPU for Export supported by default
User Preference: Auto
Enable HDR in Library: OFF

Application folder: /Applications/Adobe Lightroom Classic
Library Path: /Users/robertfarhi/Pictures/Lightroom/Tout/All.lrcat
Settings Folder: /Users/robertfarhi/Library/Application
Support/Adobe/Lightroom

Installed Plugins:
1) Flickr
2) HDR Efex Pro 2
3) Negative Lab Pro v3
4) Topaz Photo AI

Config.lua flags:





--
Robert Farhi Photographie:
robertfarhi.fr

[nikunj.m · Accepted solution]

Hi, thanks for reaching out! 

Please go to the Help menu in Lightroom Classic, then System info and copy the text. You can either paste the text here in a reply or to a text file and share the file with us. 

You can try to reset the preferences of Lightroom using the steps mentioned here: https://adobe.ly/2JSym5e

Please backup your presets prior to resetting the preferences.

Let us know how it goes!

Thanks,
Nikunj

[tenmangu81]

Hi,

Below is my System Info.

I will try to reset the preferences and tell you.

Regards,

Robert

Lightroom Classic version: 14.2 [ 202502071718-3869eef7 ]
License: Creative Cloud
Language setting: en
Operating system: Mac OS 14
Version: 14.5.0 [23F79]
Application architecture: arm64
Logical processor count: 10
Processor speed: NA
SqLite Version: 3.36.0
Power Source: Plugged In, 100%
Built-in memory: 32.768,0 MB
Dedicated GPU memory used by Lightroom: 4.074,3MB / 21.845,3MB (18%)
Real memory available to Lightroom: 32.768,0 MB
Real memory used by Lightroom: 6.285,0 MB (19,1%)
Virtual memory used by Lightroom: 426.315,7 MB
Memory cache size: 1.573,2MB
Internal Camera Raw version: 17.2 [ 2155 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2
Camera Raw virtual memory: 2571MB / 16383MB (15%)
Camera Raw real memory: 2589MB / 32768MB (7%)

Cache1:
Final1- RAM:410,0MB, VRAM:185,0MB, 0004943.fff
NT- RAM:410,0MB, VRAM:185,0MB, Combined:595,0MB

Cache2:
m:1.573,2MB, n:548,8MB

U-main: 141,0MB

Standard Preview Size: 2880 pixels
Displays: 1) 3024x1964

Graphics Processor Info:
Metal: Apple M1 Pro
Init State: GPU for Export supported by default
User Preference: Auto
Enable HDR in Library: OFF

Application folder: /Applications/Adobe Lightroom Classic
Library Path: /Users/robertfarhi/Pictures/Lightroom/Tout/All.lrcat
Settings Folder: /Users/robertfarhi/Library/Application Support/Adobe/Lightroom

Installed Plugins:
1) Flickr
2) HDR Efex Pro 2
3) Negative Lab Pro v3
4) Topaz Photo AI

Config.lua flags:

[tenmangu81]

Hi the community !

I have backuped my presets and restored my preferences.

I didn't disable GPU for the time being, as it could help to go faster when dealing with some operations.

I will be far from my computer for some days and tell you as it goes when I am back, on Wednesday.

Thanks and Regards,

Robert

[tenmangu81]

Hi AxelMatt and Nikunj,

I am back, I have tried after resetting my preferences and it works !!

Thank you very much for your help and your time.

Robert