Copy link to clipboard
Copied
Hi, I have Lightroom Classic 12.1 installed on macOS Ventura 13.1.
macOS can preview or open HEIC files (from iPhone 7+, if that matters), but once imported into Lr the HEIC files are... all BLACK. Their metadata are correctly imported though.
Copy link to clipboard
Copied
Hello,
System:
Macos Ventura 13.1 clean Installation
Lightroom CC, Bridge 2023 new versions
I uploaded photos to Lightroom using my iphone.
In mobile Lightroom I can work with this Phots. On iMac they are displayed normally.
But, if I edit the photos on the iMac, the photo turns completely black.
Exported photos are also black.
The HEIC images are displayed normally under MacOs with a preview.
In Bridge are all Photos black.
Anyone have an idea?
Copy link to clipboard
Copied
Hi there,
Thanks for reaching out.
Since when are you seeing this issue? Are the photos getting displayed on your iPhone correctly?
Have you tried re-installing Bridge?
Please check this article on file support: https://helpx.adobe.com/lightroom-cc/kb/heic-files-support.html.
We're here to help, just need more info.
Regards,
Ranjisha
Copy link to clipboard
Copied
yes, the photos are displayed correctly in Lightroom on the iphone and I can edit them too.
The images are only black on iMac in Lightroom and in Bridge.
All programs have been reinstalled.
Copy link to clipboard
Copied
Thanks for the info. Please check and try the steps mentioned in the shared article. Let us know if it helps.
Copy link to clipboard
Copied
Hi, having the same setup and issue here. Did you make any progress on this issue?
Copy link to clipboard
Copied
no.
The steps in arcile are => take photos or import to Lightroom in jpeg. Its not a solution for problem with Heic files.
Copy link to clipboard
Copied
OK thanks for the quick answer.
Trying to log a bug, we'll see...
Copy link to clipboard
Copied
Do you have Lr on your iPhone?
If so, try opening the photo in that, importing from the photoroll, then later syncing into LrC on your computer.
This from:
https://community.adobe.com/t5/lightroom-classic-discussions/lightroom-classic-and-heic/m-p/11945527
Not a fix, just a workaround.
Copy link to clipboard
Copied
Same problem here.
iPhone XR running IOS 16.6.
Updating to Lightroom Classic 12.5 / Camera Raw 15.5 did not solve the problem.
Metadata Ok, newly imported files can be viewed using Preview with no problem.
Copy link to clipboard
Copied
BTW, running Ventura 13.5.1