imported picture is damaged - original is not

[FlipDeCnodder]

When I look at the picture in the finder, it's normal (see also the import page screenshot from Lightroom). But when I start importing, a lot of the pictures becomes damaged (second screenshot). With this post, I include the XMP file (created by importing).

I already tried to remove the complete folder and re-import, but that's no difference.

Second time, I removed the folder, restarted my computer and tried again ... no difference.

All updates are done, before never had any problems.

Any idea what I can do ?

[AxelMatt]

The first thing that you should try is to switch off the GPU support from the Lightroom preferences and check if that helps to fix the issue.

Go to Lightroom > Preferences > Performance tab > Uncheck "Use Graphics Processor" > Restart Lightroom.

https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html

Check also you monitor profile: How do I change my monitor profile to check whether it’s corrupted? | The Lightroom Queen

Another step is to try to reset the Lightroom preferences.

https://www.lightroomqueen.com/how-do-i-reset-lightrooms-preferences/

It's recommended to backup your preferences before you reset the preferences to the default settings:

https://helpx.adobe.com/lightroom-classic/kb/preference-file-and-other-file-locations.html

[dj_paige]

I can't see your screen captures (my web browser will not display file attachments). You should post the screen captures by using the "Insert photos" icon. Nevertheless, it seems these files are corrupted. The reason it looks good in Finder is because it uses the embedded JPG in the RAW file, which is often un-corrupted but the actual RAW image is corrupted.

Corrupted files come from hardware malfunctions somewhere. If the photos are still on the camera card, copy them off of the camera card again, using different hardware (different card reader or different USB cable/port) and store them on a different disk, to see if this makes a difference.

[GoldingD]

First screenshot is in the Import screen, the images you see are not the RAW converts, but the embedded JPEG in the RAW images.

Second screenshot is in the Library module, after import, and apparently after the standard previews were created. They show the conversion of the RAW data.

The RAW data in a picture taken can be corrupt, while the embedded JPEG is not.

This problem can have several causes

• Bad card
• Bad card reader
• Bad cable attached to card reader
• Camera malfunction

[log_xy]

I have the same issue. Corrupted import files.

• Confimed RAW files are not corrupted.
• Diabled GPU; issue did not change.
• Reinstalled camera RAW plugin; issue did not change.
• Created new catalog and reimported; issued did not change.
• Deleted preferences and re created; issue did not change.
• Confirmed camera card reader and cable are functioning properly.

Waiting for Adobe support agent to call. Will update.

If you found a fix can you let me know. Thanks

[AxelMatt]

....

• Confimed RAW files are not corrupted.
• ...

By @log_xy

Which RAW files do you checked? 

Try to copy the images from the memory card to the internal hard disk via Finder. Then do the import from the internal hard drive.

Please check what happened.

[log_xy]

I checked the RAW files on my camera card. They are not corrupted when imported with another program and viewed with Apple Preview.

I also tried importing them to a seconday hard drive and then importing to my working drive. This process produced the same result. I also imported to a new catalog on my local drive with the same result.

[dj_paige]

I checked the RAW files on my camera card. They are not corrupted when imported with another program and viewed with Apple Preview.

By @log_xy

Not familiar with Apple Preview, but it is possible (and likely) that it is showing you the embedded JPG preview that is included in the RAW file. Often, the embedded JPG preview is fine even when the RAW itself is corrupted. Which leads to incorrect conclusions.

[log_xy]

I imported the RAW images on a PC running Lightroom Classic and all is well. This is how I determined the original RAW is not corrupted. I also imported the RAW files to lightroom on my iphone and they display with no issues or distortion. This should also confirm the RAW file is not corrupted.

I have also noticed that when importing the same files to a new catalog some of the images that were corrupted in the other catalog import with no issue.

I am using the same camera card, reader and cable for all imports.

[dj_paige]

I also tried importing them to a seconday hard drive and then importing to my working drive. This process produced the same result. I also imported to a new catalog on my local drive with the same result.

By @log_xy

These are symptoms of a corrupted file.

[log_xy]

I imported the same files with Lightroom on my iPhone and Lightroom on my PC and the images display normally. Do you still think the RAW files are corrupted?

[log_xy]

I spoke with Adobe Sr. Support today. We reviewed my workflows, PS and LRC configurations and the camera RAW plugin. We rolled my camera RAW plugin back to 14.5 from 16.5. This fixed the image distortion issue on import in the Develop module, however, the issue persists in the library module.

Adobe support notated the issue and communicated it to the development team. The development team will fix in the next update.

The reason the issue still exists in the library module and not in the Develop module is because the library module uses the Mac / Windows OS color space, and the development module uses ProPhoto RGB so the development module has no display conversion. Both the development module and the library module will display images correctly after the future Camera Raw update.

I had the same distortion issue with Camera Raw for PS and the rollback to Camera Raw 14.5 fixed this as well.

To confirm there was no hardware issue. The issue has to do with the Camera Raw converter and will be corrected by the Adobe development team in the next update.

I hope this helps.

[dj_paige]

I have the same issue. Corrupted import files.

• Confimed RAW files are not corrupted.
• Diabled GPU; issue did not change.
• Reinstalled camera RAW plugin; issue did not change.
• Created new catalog and reimported; issued did not change.
• Deleted preferences and re created; issue did not change.
• Confirmed camera card reader and cable are functioning properly.

Waiting for Adobe support agent to call. Will update.

If you found a fix can you let me know. Thanks

By @log_xy

How do you confirm these things? A common mistake is viewing the photos in some other software, which shows the embedded JPG preview inside the RAW. Often the embedded JPG is not corrupted and looks fine, while the RAW is actually corrupted.

Anyway, knowing the way modern computers work, the cause of file corruption is always* hardware malfunction somewhere, and never software ( * — in extremely rare cases, gamma rays can also corrupt files)

[log_xy]

I imported the raw files using the same camera card and camera card reader on a PC running lightroom classic and all is well; the images are not corrupt and display with no issue. That is how I confirmed the corrupt images are not jpeg previews and indeed the raw files are not corrupt. That test also eliminated hardware failure concerning the card, card reader and cable. I've also done troubleshooting with Apple to test the CPU, GPU, memory and internal drive and confirmed all is well. I've also tested with various alternate drives and all produce the same corrupted image import.

[GoldingD]

•  
• Reinstalled camera RAW plugin; issue did not change.
•  

By @log_xy

Why? the Adobe Camera RAW Plugin has nothing to do with LrC. It is just for PS. Is your PS also failing?

[log_xy]

This action was requested by the Adobe support agent. He sent me a link to a camera raw installer and asked me to rename the original camera raw folder and reinstall. When working with tech support you often have to follow their suggested troubleshooting before moving to the next troubleshooting step or escalation to a more sr. resource.

PS is not failing but the camera raw image application that opens when you open a raw image in photoshop produces the same corrupt image. This issue was not part of my discussion with adobe tech support. We only worked to resolve the LRC import image corruption issue.