Importing problems

[debbiew46278657]

I have just installed the latest version of lightroom onto my PC (windows) and it can not find a lot of my photographic files to import them, even although they are on my computer. Please help.

[dj_paige]

Lightroom (Lr icon) or Lightroom Classic (LrC icon)? What version NUMBER?

Is there an error message? If so, please quote the exact unedited word-for-word error message. If not, show us screen captures of the problem.

What file type(s) are these files that you want to import?

[Geoff the kiwi]

Hello debbie,

Did you have an earlier version and updated or thie is a new install?

As DJ mentions - there are two difference options of Lightroom: Classic - LrC (which stores files locally) and Lightroom - Lr (which stores files in the cloud.

Tell us a bit more and we can get you underway....

[debbiew46278657]

Hi, It is Lightroom Classic version 11.3.1.

I installed it new. I already have Photoshop and Lightroom installed and they import with no problems but Lightroom Classic will not.

It will import some photos (which are on the drop down list of possible photos to import) but it will not ‘see’ the other photos which I know are on my computer. They do not appear on the options to download. The only time I ‘see’ them on a list is when I choose ‘FILE’ then ‘NEW CATALOGUE’ but whn I click on the file name I want to import it says ‘ *FILE NAME* already exists. Do you want to replace it?’

Thanks for your help
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[dj_paige]

Is there an error message? If so, please quote the exact unedited word-for-word error message. If not, show us screen captures of the problem.

What file type(s) are these files that you want to import?

[debbiew46278657]

Hi,

No error message. It just doesn't see the files to select them in the first place.

It is mostly raw files but not always.

Screen shots are above. Not sure if they will come to you in the correct order?

I want to import the DSC files and they only show up at all when I hit FILE then NEW CATALOGUE.





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[dj_paige]

I don't see any screen captures. Please re-send, and use the "Insert Photos" icon, do not attach files.

[debbiew46278657]

[dj_paige]

Lightroom Classic is having problems with photos on One Drive. I believe the photos have to be on a local drive rather than "in the cloud".

Other than that, I have no experience with photos located on a cloud drive, and so I will leave it there, I'm sure others can help.

[GoldingD]

If you are sending your screenshots to this posting via email, then that will not work.

I see no screenshots, neither via the insert photo option (preferred) nor the attachment button.

A screenshot that might be helpful is of the Import screen.

[debbiew46278657]

Lightroom 5.3 is installed and has been work g okay for months.

Lightroom classic 11.3.1 is newly I stalled and no version of it has been installed before ever.

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[GoldingD]

I installed it new. I already have Photoshop and Lightroom installed and they import with no problems but Lightroom Classic will not.

By Lightroom installed (previously) do you mean the cloudy one?The lesser Lr that stores photos on the cloud and uses an album on the cloud? Currently v 5.3.

Your Lightroom Classic, currently v 11.3, did you have a previous version installed? 

[Rob_Cullen]

I am trying to understand the problem.

If you imported to Lightroom (the Cloud version)- then your files are in the Adobe Cloud storage (eco-system).

(There may be cached 'copies' on your hard drive- but NOT the originals.)

If Lightroom-Classic Sync was activated then ALL those files in the Cloud would already be IN the LrC Catalog- and thus cannot be 'imported' a second time.

So they went: Local > Cloud > Lr mobile > sync to LrC.

[debbiew46278657]

Sorry, I don't understand completely but lightroom classic seems to be downloading stuff from one drive but one drive will not upload raw files for some reason. Could this have anything to do with my problem?

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[GoldingD]

Please post your System Information as Lightroom Classic (LrC) reports it. In LrC click on Help, then System Info, then Copy. Paste that information into a reply. Please present all information from first line down to and including Plug-in Info. Info after Plug-in info can be cut as that is just so much dead space to us non-Techs.

[debbiew46278657]

Lightroom Classic version: 11.3.1 [ 202204181225-f90ebff5 ]
License: Creative Cloud
Language setting: en
Operating system: Windows 10 - Home Premium Edition
Version: 10.0.19044
Application architecture: x64
System architecture: x64
Logical processor count: 4
Processor speed: 2.9GHz
SqLite Version: 3.36.0
Built-in memory: 8043.7 MB
Real memory available to Lightroom: 8043.7 MB
Real memory used by Lightroom: 660.8 MB (8.2%)
Virtual memory used by Lightroom: 685.7 MB
GDI objects count: 679
USER objects count: 2229
Process handles count: 1919
Memory cache size: 0.0MB
Internal Camera Raw version: 14.3 [ 1072 ]
Maximum thread count used by Camera Raw: 3
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 0MB / 4021MB (0%)
Camera Raw real memory: 17MB / 8043MB (0%)
System DPI setting: 240 DPI (high DPI mode)
Desktop composition enabled: Yes
Displays: 1) 3200x1800
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: Yes, Keyboard: No

Graphics Processor Info:
DirectX: Intel(R) HD Graphics 620 (21.20.16.4542)



Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic
Library Path: C:\Users\debwh\OneDrive\Pictures\Lightroom\Lightroom Catalog.lrcat
Settings Folder: C:\Users\debwh\AppData\Roaming\Adobe\Lightroom

Installed Plugins:
1) Facebook
2) Nikon Tether Plugin

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[DdeGannes]

One of your screens captures show that you are attempting to import images from a sub-folder called Camera Roll, we're you previously using a Mac Computer?

As far as I am aware that naming is used on Mac computer iPhones and iPad.

PS. Ok I learned it's also introduced in Win 10, maybe that folder is proprietary to the Photos application?

[debbiew46278657]

Hi, thanks for the help. I don't have apple photos. I am trying to import them from My Computer then Photos. I don't use apple.

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[DdeGannes]

I made an edit to my earlier post and you may wish if it is possible to import from the Camera Roll folder.