Importing video files and viewing video files

New Here ,
Dec 28, 2021 Dec 28, 2021

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I’m running Lightroom CC v11 and have been having problems with video files. The latest now is I can’t import my video from an sd card that was in my canon rebel T5. What is going on and can I fix it? None of my iphone videos either can be viewed. help please

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Adobe Employee ,
Dec 30, 2021 Dec 30, 2021

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Hi there,

 

We're sorry about the trouble with Lightroom Classic. Could you please help us with the format of the video file? Have you tried with another sd card slot? Have you tried any troubleshooting steps so far? 

 

Please take a look at the following article and see if that helps: https://helpx.adobe.com/in/lightroom-classic/help/importing-photos-lightroom-basic-workflow.html

 

Regards,

Tarun

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New Here ,
Dec 30, 2021 Dec 30, 2021

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I have copied the .mov files to my desktop and then tried to import them and they won't. I'll get an error.  I've also tried creating a folder in the library and going to windows explorer and copying the file to the destination folder but it will not work that way either.

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New Here ,
Dec 30, 2021 Dec 30, 2021

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I've just converted the file to avi format and it STILL will not import.

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New Here ,
Jan 05, 2022 Jan 05, 2022

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need help fixing this issue please

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