Impossible d’installer Lightroom Classic 11 sur macOS Catalina

[hugo262740510i2j]

Bonjour à tous,

Je suis abonné à Adobe Creative Cloud avec Lightroom et je rencontre un gros problème bloquant.

Mon ordinateur (un Mac de 10 ans) est limité à macOS Catalina (10.15). Or, Lightroom Classic 11 est la dernière version compatible avec Catalina.
Malheureusement, cette version n’est plus proposée dans l’application Creative Cloud : je n’ai accès qu’à la version 14 (qui n’est pas installable sur Catalina).

J’ai contacté le support Adobe à plusieurs reprises, mais la seule réponse est que Lightroom 11 n’est “plus supporté” et qu’aucun installeur ne peut être fourni. On me conseille d’upgrader mon système… ce qui est impossible sur mon matériel.

Résultat : je paie un abonnement que je ne peux pas utiliser, puisque je ne peux ni ouvrir mon catalogue en v11, ni installer la version actuelle.

Ma question :
Est-ce que quelqu’un dans la communauté a déjà réussi à obtenir :

• l’installeur hors-ligne officiel de Lightroom Classic 11 pour macOS,

• ou une ancienne version du client Creative Cloud qui permettait encore de télécharger LrC 11 ?

Même une piste ou un contact serait déjà une grande aide 🙏

Je précise que :

• Je suis un abonné payant.

• J’ai déjà réglé 90 € de frais de résiliation il y a quelques mois avant de reprendre un abonnement… Ce genre de situation, ajouté à ce blocage, commence à être difficile à justifier pour un logiciel que l’on paie depuis des années.

• Je ne demande pas de support technique sur la v11, simplement un moyen légal de l’installer sur ma machine.

Merci d’avance à ceux qui pourront m’éclairer !

Hugo

[hugo262740510i2j]

Post déplacé dans Lightroom Classic :
https://community.adobe.com/t5/lightroom-classic-discussions/impossible-d-installer-lightroom-classi...

[hugo262740510i2j]

Hello everyone,

I’m an Adobe Creative Cloud subscriber using Lightroom, and I’ve run into a serious problem.

My computer (a 10-year-old Mac) is limited to macOS Catalina (10.15). As you know, Lightroom Classic 11 is the last version compatible with Catalina.
Unfortunately, this version is no longer available in the Creative Cloud app : I can only see version 14 (which cannot be installed on Catalina).

I’ve contacted Adobe Support several times, but the only reply I get is that Lightroom 11 is “no longer supported” and that no installer can be provided. They suggest upgrading my system, which is simply not possible with my hardware.

The result : I’m paying for a subscription that I cannot actually use, since I cannot open my v11 catalog nor install the current version.

My question:
Has anyone in the community been able to obtain:

• the official offline installer for Lightroom Classic 11 on macOS, or

• an older version of the Creative Cloud desktop app that still allowed downloading LrC 11?

Even a lead or a contact would be a huge help 🙏

Just to clarify:

• I am a paying subscriber.

• A few months ago, I even had to pay €90 in cancellation fees for an annual subscription before re-subscribing. On top of this current issue, it’s becoming hard to justify for such an expensive software that I’ve been paying for over the years.

• I am not asking for support for LrC 11 — only for a legal way to install it on my machine.

Thanks in advance to anyone who can help shed some light on this !

Hugo

[johnrellis]

"I have contacted Adobe support several times, but the only response is that Lightroom 11 is “no longer supported” and no installer can be provided."

There are many posts in this forum over the past many years from people who have successfully contacted Adobe support to get links to older versions.  You might try contacting support again a few more times.  Adobe support can be pretty random.

[hugo262740510i2j]

I'll do that until they give me something. I have no other options.
Right now this puts me in a bad situation professionally as I can't work and will not be able to respect the deadline if Adobe doesn't give me a solution.
I feel like they don't want to help at all, saying basically "you should buy a new computer to keep on using our softwares" which is quite annoying knowing I've been paying their softwares for years an honestly I'm quite surprised to see how my case is managed...

Please, if someone has got a lightroom classic v11 installer let me know. This would completely solve my problem easily without trouble.