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Insufficient Memory Crash on new MacBook

Community Beginner ,
Nov 14, 2022 Nov 14, 2022

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New MacBook purchased and nothing additional stored on it. I'm using an external to store photographs, but EVERY time I am editing photos on LRC it tells me I have insufficient memory and forces shut down. I have nothing stored on LRC and the only thing on my RAM of note are two Adobe 'documents' 

 

I don't know what to do. 

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Community Expert ,
Nov 15, 2022 Nov 15, 2022

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Do you get the same error if you access from your local drive instead of the external?

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Community Beginner ,
Nov 22, 2022 Nov 22, 2022

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I have had to remove all files from LRC altogether and was just crashing (as in held in local drive) this is why I now store in external but still not resolved. 

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Community Beginner ,
Nov 22, 2022 Nov 22, 2022

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Yes it started before I introduced the external 

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LEGEND ,
Nov 22, 2022 Nov 22, 2022

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Files aren't in RAM. What is your system configuration? Best way to give us that info is a screen shot of your ABOUT THIS MAC box. Please don't post photos of the screen, please post normal screen shots. 

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Community Beginner ,
Nov 22, 2022 Nov 22, 2022

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I have attached the screenshots to the original message. 

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Community Expert ,
Nov 22, 2022 Nov 22, 2022

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Ok a few things.

This is the Photoshop forum, not Lightroom.

Second, storage and RAM are different things. RAM is working space, storage is the internal SSD.

Third, your computer probably has 8GB of RAM and you got it with 256GB of storage, both the cheapest configuration. Lightroom is going to be cramped with that, 16GB of RAM is much better.

Fourth, you desperately need an external hard drive for storage. MacOS uses drive space to augment RAM and when you run out of both, typically applications and sometimes the whole computer can crash. You are out of drive space and out of RAM.

 

Buy a second external USB hard drive, you'll need one with USB-C or need a cheap USB-C dock to plug it in. A 4GB drive is around US$100. Move all of the Lightroom files to the second drive. Free up as much space as possible on the internal MacBook drive. This should help immensely.

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Community Beginner ,
Nov 22, 2022 Nov 22, 2022

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I have already done that with the external storage but it hasn't stopped the problem. 

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Community Expert ,
Nov 22, 2022 Nov 22, 2022

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You have to move your Lightroom catalog and previews off the internal drive pronto. 13GB free is a recipe for disaster.

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LEGEND ,
Nov 22, 2022 Nov 22, 2022

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First an inquiry, looking at your first screenshot

GoldingD_0-1669149653633.jpeg

So, that is basically a search for large files. And those three identically named catalogs would be in different folders on that one hard drive. Why do you have three identically named catalogs? And I do not think one is the backup.

 

You might want to clean that up. Oh, and if they are different catalogs, then rename at least two of them, and consider migrating to one catalog.

__________________________________________

Second, a related inquiry from that screenshot. Two archived (zip) catalog files, Once again  same name, so I assume different folders (or perhaps in Time Machine). So are those backups? Storing backups on the same hard drive as the primary file is begging for your house gremlin to crash hard. When that occurs, both the original and the backup will be gone. Might want to backup to an external (other than one with your catalog, should you move it/them)

___________________________________________

 

Third, a rant. Photographing your monitor to share a screenshot is bad form. Yours worked way better than most, they were usable. but see:

https://support.apple.com/en-us/HT201361

 

 

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Community Beginner ,
Nov 23, 2022 Nov 23, 2022

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I am not computer savvy like you so I am manoeuvring my way through this as best I can. I didn't create any of the folders you mention ..... they have automatically been created. I have no idea whether they are needed to run the software or not and so don't know whether I can move/ delete them. I do appreciate that you are trying to help but I don't know why you'd rent at a screenshot, I'm not fully understanding much of what you are saying. 

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Community Expert ,
Nov 23, 2022 Nov 23, 2022

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Please upload a 'copy' of your 'System Info'. This can be be otained via the Help > System Info menu option. See below screenshot for example.

 

Untitled-3.png

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Community Expert ,
Nov 23, 2022 Nov 23, 2022

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If you hit Shift+Command+3 it will take a screenshot of your Mac screen. You can then add that to your posts going forward.

It might be easier to have someone assist you directly on your computer remotely.

You can contact Adobe Customer Care  using the chat feature (bottom right) on this page. The technician can remote into your Mac to directly assist you. Make sure you are logged into the site (upper right corner of the page)

https://helpx.adobe.com/contact.html

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Community Expert ,
Nov 24, 2022 Nov 24, 2022

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We understand that you are not computer-saavy. Unfortunately we sometimes need specific information to help on a forum, its just the nature of online (volunteer) support. Look at this as a chance to learn some basic troubleshooting skills.

 

The root cause of your problems is that your internal storage drive is full. That's it. Where it says Documents 162.62GB. Lightroom will fill a drive in no time with previews (LOTS of small files.). Having multiple catalogs will just make it happen quicker.

 

To fix things, you HAVE TO make room on that drive by moving most of those files/folders to an external hard drive. If that seems too much, maybe follow Kevin's suggestion for remote Adobe support. You can also make an appointment at an Apple Store, they should be able to help you free up space on your computer.

 

 

 

 

 

 

 

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Community Beginner ,
Nov 26, 2022 Nov 26, 2022

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Am I ok to move all those files in the screenshot, will Lightroom still work?

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Community Expert ,
Nov 26, 2022 Nov 26, 2022

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