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Hi. I am new to the community and am not sure of the protocols. I have an issue. I was advised to try a preferences reset on my lightroom classic as it was slowing down sporadically. Unfortunately this has broken my external hard drives links to the photographs (all the folders show with question marks), as I did not connect the hard drive when I performed the reset. Is there a simple way to reverse this or to reconnect the links. My catalogue is roughly 16000 photos (raw and jpeg). Any assistance will be greatly appreciated. I am working on windows.
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Hey Sprio! Welcome to the Lightroom Classic Community. I'll help you figure this out.
Resetting Lightroom's preferences does not break the link between the original images and the Lightroom Catalog. Still, the reset can cause Lightroom to pick a catalog that may not be the most recent or the right one.
You can list all the catalogs on your computer using Windows search, type in .lrcat, and arrange the results by modified date to find the recent catalog you worked on before the reset.
If you're sure that you're in the right catalog & the images are still missing, you can follow the steps here to relink your images: https://adobe.ly/4k8VCLf
Let me know how it goes. Thanks!
Sameer K
(Type '@' and type my name to mention me when you reply)
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Is the problem that Windows is now using a different drive letter than LrC was using? For example, before this happened LrC thought the photos were on the E: drive and everything works; now the same photos according to Windows are on the F: drive.
That's pretty easy to fix, just change (in Windows) F: back to E:
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Hi and welcome to the community! It’s completely understandable to feel unsure when you're just getting started—don’t worry, you're in the right place. Regarding your issue with Lightroom Classic, resetting preferences without the external hard drive connected can indeed cause Lightroom to lose track of your photo locations, which is why you're seeing question marks on your folders. The good news is this can be fixed quite easily.
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