[Issue report] Adobe Lightroom - Photo Editor & Pro Camera/com.adobe.lrmobile

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Jul 21, 2022 Jul 21, 2022

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Adobe Lightroom - Photo Editor & Pro Camera app developer in charge.

Greetings.
This is Samsung Electronics Application Quality Assurance team.
We test applications and site compatibilities for Samsung Android devices. Then we find bugs and mal-functions that are present.

Based on customer feedback we have received recently, the application available from the Google Play has come to our attention.
It seems that the application is not properly performing as expected.

For more details, Please find the following report.
━━━━━━━━━━━━━━━━━━━━━━━━
-Issue No: P220720-04434
-Detected device Model Name: SM-F916N
-Detected device OS: 12
-Application name: Adobe Lightroom - Photo Editor & Pro Camera
-Application version: 7.4.1
-Package name: com.adobe.lrmobile
━━━━━━━━━━━━━━━━━━━━━━━━
▶[Issue description]
Resolution error occurred when entering the camera shooting screen in MW
━━━━━━━━━━━━━━━━━━━━━━━━
▶[Procedure]
1. Run the application
2. Drag Edge > Add any app > Camera icon at the bottom right
3. Check the screen
━━━━━━━━━━━━━━━━━━━━━━━━
▶[a Frequency of occurrence]
Always
━━━━━━━━━━━━━━━━━━━━━━━━
▶[ Log & Comment ]
** Please refer to the attached video.
━━━━━━━━━━━━━━━━━━━━━━━━

We hope this feedback from customer will help your application more reliable and better in quality.
Thank you for your understanding and support regarding this matter in advance.

If you are going to resolve this issue for the next release version of the application, please share it to us as well when possible.
Please feel free to contact us for any questions or further information.

Thank you very much for your time.

Best Regards,
Samsung Electronics Application Quality Assurance team

 

★Issues and Bugs Channel OPEN★

Samsung HQ opened new System called "Issues and bugs Channel" at Samsung Developer site.

The Issues and Bugs Channel is a communication channel specifically for application developers, for the purpose of enhancing quality monitoring and quality control of both your applications and Samsung devices.

You can view reports about issues in your applications, organized by type, collected through Samsung's internal testing infrastructure and a variety of feedback channels.

The channel aims to provide analyses and resolution guides for the identified problems and to encourage discussion between developers and the Samsung team.


[Accession Procedures]

To access the Issues and Bugs Channel, you must have a Samsung Developers account and join the Issues and Bugs Channel.

1) when you sign up for https://developer.samsung.com, it is recommended that Samsung account join with business mail account.

2) Join "Issues and Bugs Channel"
Submit after creating an item in the link below
https://developer.samsung.com/partner/IBChannel/form?formName=MDc2MzY1

(Note: When you write down company name, please fill out the company name which is displayed on Google PlayStore)
(Upper / Lower Character and spacing is distinguished)

3) Connect to Issues and Bugs Channel after receiving a subscription approval mail
https://developer.samsung.com/issues-and-bugs/
When subscribed, you can receive notification about issue creation or change.

If you need help regarding this please send email to ss3rdapp@samsung.com.

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