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Issue when Importing RAW Files to Collection

New Here ,
Jun 16, 2021 Jun 16, 2021

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Hi,

I've been using Lightroom for serveral years now and for some unknown reason an issue has occured quite randomly for no reason when importing RAW files. On navigating to the folder containing the RAW files via the import box, no thumbnails previews are displayed (Build smart previews is clicked) and the 'Import' button is greyed out (im guessing cause theres not files to import). I have tried RAW file formats from both my Nikon (Z7) and Canon (5D) cameras. I also tried randomly import .jpgs to see if it was a RAW file issue and still no thumbnails displayed for any files format. I have tried changing the location of the RAW files from the external HD to laptop HD and the problem persists.

 

I deleted the app and reinstalled from the cloud, and still no joy, same thing happened. I am running the latest version of Lightroom, Camera RAW is upto date and both camera's are supported. I am using MacBook Pro on Big Sur, version 11.4.

 

I can view RAW files already imported into collections before this issue occured. I can alsoI can open the RAW files in photoshop no problem and but this doesn't solve my issue.

 

I recently used the tether feature for the first time ever on a shoot before this issue, . This maybe more a coincidence rather than related as i have tested the tether feature before ith no issue after.

Any help much appreciated people.

May thanks in advance.
Si 🙂

TOPICS
Bug, Import and export, Mac, Problem or error

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LEGEND ,
Jun 16, 2021 Jun 16, 2021

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Some of us cannot view the preview of the screen capture online, and refuse to download files. Please include your screen capture in your reply by clicking on the "Insert Photos" icon.

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New Here ,
Jun 17, 2021 Jun 17, 2021

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Lightrooom Import Screen.png

 

Hows that?

thanks

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LEGEND ,
Jun 17, 2021 Jun 17, 2021

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Please try this:

 

Click on COPY. (Yes, I know you want to do an ADD, but click on COPY anyway) Then makes ure the Destination panel is present, expanded and points to a folder that actually exists. (If it is not present, right-click on the "File Handling" and select Destination). Then click on ADD.

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New Here ,
Jun 17, 2021 Jun 17, 2021

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Big respect, 

It worked a treat, many thanks for your time and help.

Cheers
Si 🙂 

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LEGEND ,
Jun 16, 2021 Jun 16, 2021

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Please post your System Information as Lightroom Classic (LrC) reports it. In LrC click on Help, then System Info, then Copy. Paste that information into a reply. Please present all information from first line down to and including Plug-in Info. Info after Plug-in info can be cut as that is just so much dead space to us non-Techs.

GoldingD_0-1623865570119.jpeg

 

GoldingD_1-1623865570121.png

 

GoldingD_2-1623865570122.png

 

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New Here ,
Jun 17, 2021 Jun 17, 2021

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as requested.

Lightroom Classic version: 10.3 [ 202105281559-8dc50eb4 ]
License: Creative Cloud
Language setting: en-GB
Operating system: Mac OS 11
Version: 11.4.0 [20F71]
Application architecture: x64
Logical processor count: 12
Processor speed: 2.6GHz
SqLite Version: 3.34.0
Built-in memory: 32,768.0 MB
Real memory available to Lightroom: 32,768.0 MB
Real memory used by Lightroom: 1,340.1 MB (4.0%)
Virtual memory used by Lightroom: 9,904.1 MB
Memory cache size: 0.0MB
Internal Camera Raw version: 13.3 [ 807 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 0MB / 16383MB (0%)
Camera Raw real memory: 1MB / 32768MB (0%)
Displays: 1) 6016x3384, 2) 3360x2100

Graphics Processor Info:
Metal: AMD Radeon Pro 560X

 

Application folder: /Applications/Adobe Lightroom Classic
Library Path: /Users/simon/Pictures/Lightroom/Main Cataglogue/Main Cataglogue-v10.lrcat
Settings Folder: /Users/simon/Library/Application Support/Adobe/Lightroom

Installed Plugins:
1) AdobeStock
2) Aperture/iPhoto Importer Plug-in
3) Facebook
4) Flickr
5) Nikon Tether Plugin

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LEGEND ,
Jun 16, 2021 Jun 16, 2021

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Issue when Importing RAW Files to Collection

hmm, I forget if the OP can change the description in a discussion, but do you not mean Catalog, as opposed to Collection?

 

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New Here ,
Jun 17, 2021 Jun 17, 2021

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Hi,

I am simply adding RAW files to a collection with in a catalogue, as normal.

 

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LEGEND ,
Jun 17, 2021 Jun 17, 2021

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LATEST

My bad, posted a reply based on your SYS Info, that was absolutely wrong.

Deleted content, replacing with the above .

 

 

 

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