Issues with Lighroom and ASUS Rog Strix

[Kelsey261738004e4h]

Has anyone been having issues with the new lightroom classic and importing photos? I'm trying to import images, and I click through about 15-20 at a time before it freezes on me for a few seconds. I have to wait, then keep going. Sometimes it crashes, and then keeps crashing repeatedly and I have to turn everything off then back on. I also can't import anything if I use an SD card plugged into an SD card reader, it keeps making lightroom crash. The only way I can import anything is if i plug my camera directly into my laptop. Its a brand new laptop, so I wonder if there are compatability issues possibly.

[GoldingD]

A few possibility's

• USB cable connecting SD card reader to computer is poor quality, not a data cable (power only), damaged
• USB cable connecting camera to computer is poor quality, not a data cable (power only), damaged
• USB cable connected to a hub instead of a computer port (should fail earlier, and device dependant)
• SD card reader is damaged
• SD card damaged, have you tried another one?

(could be something else)

Inquiry, in the import, are you selecting Add, or Copy?

Inquiry, if using Copy, have you tried, outside of LrC, copying the images on the SD card, onto your desired hard drive/folder, then in LrC, import via Add?

[Kelsey261738004e4h]

Thank you so much, those are all great tips! Unfortunately, I think it's a Lightroom issue and not an equipment issue.

My SD card reader is new, and works fine on a different computer.

The camera cord is also new and works fine on another computer, and is meant for charging and data transfer.

I'm a photographer, so over the last ~3 weeks I've tried this with at least 4 different SD cards and have had issues with every single one. 

On the import, I'm selecting copy, not add. I even tried saving the images to my computer first, then importing into Lightroom that way, and it still was pausing and freezing on me.

Lightroom has also been not responding occasionally when I'm opening it up to import images. I have no idea why, I'm using a brand new laptop and have never had issues with Lightroom on anything else before so it makes me wonder if it's a comparability bug that Lightroom needs to update for my specific laptop.

[COBRASoft]

I have the same issues with all Adobe products on my brand new Asus laptop (Strix Scar 16", 4080).

I keep getting a black screen, all drivers and products updated to latest version.

[Kelsey261738004e4h]

I definitely think it was a compatibility issue with the asus strix model and adobe. I used photomechanic to cull images for a while because it wouldn't work in any way through Lightroom, then I switched to adobe bridge and that worked albeit slowly.

Now I'm able to copy all images directly from my connected camera to my laptop, then import directly into Lightroom that way. I dont know when exactly it started working again, but it was at some point over the last couple of months.  

[Keith Reeder]

"I definitely think it was a compatibility issue with the asus strix model and adobe. "

Well an easy test would be to remove Lr from the initial import-to-laptop stage: upload your image files to the laptop via the operating system, then import them to LightRoom.

What happens when you do that?