• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers

keeps crashing

New Here ,
Feb 26, 2022 Feb 26, 2022

Copy link to clipboard

Copied

just installed lightroom and lightroom classic today and they keep crashing every 2 minutes, what is the problem

TOPICS
Windows

Views

105

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Feb 26, 2022 Feb 26, 2022

Copy link to clipboard

Copied

Try resetting your Lightroom preferences:
https://helpx.adobe.com/lightroom-classic/help/setting-preferences-lightroom.html

Quit Lightroom Classic.
MacOS: Press and hold the Shift + Option keys.
Windows: Press and hold the Shift + Alt keys.
While holding down the keys, launch Lightroom Classic.
When asked, select "Yes".

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Feb 27, 2022 Feb 27, 2022

Copy link to clipboard

Copied

Didn't work

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Feb 26, 2022 Feb 26, 2022

Copy link to clipboard

Copied

Please provide the following basic information:

 

Adobe Forum.png

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Feb 27, 2022 Feb 27, 2022

Copy link to clipboard

Copied

here is my lightroom classic system info. i installed a different virsion of lightroom in hope that the the problem get solved but no it didn't. also i have the same problem with photoshop. 

 

 

Lightroom Classic version: 11.0 [ 202110120910-0bccc70d ]

License: Creative Cloud
Language setting: en
Operating system: Windows 10 - Home Premium Edition
Version: 10.0.21996
Application architecture: x64
System architecture: x64
Logical processor count: 8
Processor speed: 2.8GHz
SqLite Version: 3.36.0
Built-in memory: 16110.7 MB
Real memory available to Lightroom: 16110.7 MB
Real memory used by Lightroom: 1460.6 MB (9.0%)
Virtual memory used by Lightroom: 1847.5 MB
GDI objects count: 749
USER objects count: 2106
Process handles count: 1899
Memory cache size: 23.0MB
Internal Camera Raw version: 14.0 [ 950 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 471MB / 8055MB (5%)
Camera Raw real memory: 565MB / 16110MB (3%)
System DPI setting: 120 DPI
Desktop composition enabled: Yes
Displays: 1) 1920x1080
Input types: Multitouch: No, Integrated touch: No, Integrated pen: Yes, External touch: No, External pen: Yes, Keyboard: No

Graphics Processor Info:
DirectX: NVIDIA GeForce MX330 (27.21.14.6679)

 

Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic
Library Path: C:\Users\ELZAHBIA\Pictures\Lightroom\Lightroom Catalog.lrcat
Settings Folder: C:\Users\ELZAHBIA\AppData\Roaming\Adobe\Lightroom

Installed Plugins:
1) AdobeStock
2) Facebook
3) Flickr
4) Nikon Tether Plugin

Config.lua flags: None

Adapter #1: Vendor : 10de
Device : 1d16
Subsystem : a241028
Revision : a1
Video Memory : 1983
Adapter #2: Vendor : 8086
Device : 9a49
Subsystem : a241028
Revision : 1
Video Memory : 80
Adapter #3: Vendor : 1414
Device : 8c
Subsystem : 0
Revision : 0
Video Memory : 0
AudioDeviceIOBlockSize: 1024
AudioDeviceName: $$$/dvaaudiodevice/SystemDefaultAndEffectiveDeviceName=System Default - Speakers (Cirrus Logic Superior High Definition Audio)#{comment}DVAAU-4201250: Open the audio hardware preferences page.
AudioDeviceNumberOfChannels: 2
AudioDeviceSampleRate: 48000
Build: LR5x38
Direct2DEnabled: false
RED_BITS: 16

 

 

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Feb 28, 2022 Feb 28, 2022

Copy link to clipboard

Copied

LATEST

I asked for lots of information, it doesn't really help when you don't provide all information requested.

 

I don't see an answer to:

  • what were you doing when the problem happened
  • full text of any error message
  • screen shots of the problem

 

Also, is it just Lightroom Classic or Photoshop that crashes; or does the entire computer crash and has to be re-started?

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Feb 27, 2022 Feb 27, 2022

Copy link to clipboard

Copied

 

Operating system: Windows 10 - Home Premium Edition
Version: 10.0.21996

 

Build 21996?

Is this Windows 10 as stated in System Info (LrC) or Windows 11?

 

https://docs.microsoft.com/en-us/windows/release-health/release-information

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Feb 28, 2022 Feb 28, 2022

Copy link to clipboard

Copied

We’ve reviewed the email address you use with this forum and find no crash reports in our system.

 

Did you see a crash dialog?

Do you use a different email address when filling out the crash report?

Was the crash dialog Adobe’s? Microsoft’s? 

 

Rikk Flohr - Customer Advocacy: Adobe Photography Products

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines