keeps crashing

[mennaa62821297]

just installed lightroom and lightroom classic today and they keep crashing every 2 minutes, what is the problem

[TheDigitalDog]

Try resetting your Lightroom preferences:
https://helpx.adobe.com/lightroom-classic/help/setting-preferences-lightroom.html

Quit Lightroom Classic.
MacOS: Press and hold the Shift + Option keys.
Windows: Press and hold the Shift + Alt keys.
While holding down the keys, launch Lightroom Classic.
When asked, select "Yes".

[mennaa62821297]

Didn't work

[dj_paige]

Please provide the following basic information:

[mennaa62821297]

here is my lightroom classic system info. i installed a different virsion of lightroom in hope that the the problem get solved but no it didn't. also i have the same problem with photoshop. 

Lightroom Classic version: 11.0 [ 202110120910-0bccc70d ]

License: Creative Cloud
Language setting: en
Operating system: Windows 10 - Home Premium Edition
Version: 10.0.21996
Application architecture: x64
System architecture: x64
Logical processor count: 8
Processor speed: 2.8GHz
SqLite Version: 3.36.0
Built-in memory: 16110.7 MB
Real memory available to Lightroom: 16110.7 MB
Real memory used by Lightroom: 1460.6 MB (9.0%)
Virtual memory used by Lightroom: 1847.5 MB
GDI objects count: 749
USER objects count: 2106
Process handles count: 1899
Memory cache size: 23.0MB
Internal Camera Raw version: 14.0 [ 950 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 471MB / 8055MB (5%)
Camera Raw real memory: 565MB / 16110MB (3%)
System DPI setting: 120 DPI
Desktop composition enabled: Yes
Displays: 1) 1920x1080
Input types: Multitouch: No, Integrated touch: No, Integrated pen: Yes, External touch: No, External pen: Yes, Keyboard: No

Graphics Processor Info:
DirectX: NVIDIA GeForce MX330 (27.21.14.6679)

Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic
Library Path: C:\Users\ELZAHBIA\Pictures\Lightroom\Lightroom Catalog.lrcat
Settings Folder: C:\Users\ELZAHBIA\AppData\Roaming\Adobe\Lightroom

Installed Plugins:
1) AdobeStock
2) Facebook
3) Flickr
4) Nikon Tether Plugin

Config.lua flags: None

Adapter #1: Vendor : 10de
Device : 1d16
Subsystem : a241028
Revision : a1
Video Memory : 1983
Adapter #2: Vendor : 8086
Device : 9a49
Subsystem : a241028
Revision : 1
Video Memory : 80
Adapter #3: Vendor : 1414
Device : 8c
Subsystem : 0
Revision : 0
Video Memory : 0
AudioDeviceIOBlockSize: 1024
AudioDeviceName: $$$/dvaaudiodevice/SystemDefaultAndEffectiveDeviceName=System Default - Speakers (Cirrus Logic Superior High Definition Audio)#{comment}DVAAU-4201250: Open the audio hardware preferences page.
AudioDeviceNumberOfChannels: 2
AudioDeviceSampleRate: 48000
Build: LR5x38
Direct2DEnabled: false
RED_BITS: 16

[dj_paige]

I asked for lots of information, it doesn't really help when you don't provide all information requested.

I don't see an answer to:

• what were you doing when the problem happened
• full text of any error message
• screen shots of the problem

Also, is it just Lightroom Classic or Photoshop that crashes; or does the entire computer crash and has to be re-started?

[GoldingD]

Operating system: Windows 10 - Home Premium Edition
Version: 10.0.21996

Build 21996?

Is this Windows 10 as stated in System Info (LrC) or Windows 11?

https://docs.microsoft.com/en-us/windows/release-health/release-information

[Rikk Flohr: Photography]

We’ve reviewed the email address you use with this forum and find no crash reports in our system.

Did you see a crash dialog?

Do you use a different email address when filling out the crash report?

Was the crash dialog Adobe’s? Microsoft’s?