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Latest LR update deleted my catalog and emptied file folders

Explorer ,
Jun 02, 2019 Jun 02, 2019

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I spent over an hour chatting with tech support. He could not explain why this happened or how to avoid it or prevent it from happening again. I had set up auto update and have now disabled it.

Has anyone else experienced this? Or have any ideas about why this happened? Has it happened to you?

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LEGEND ,
Jun 02, 2019 Jun 02, 2019

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Based on your screenshots, the issue is not a new catalog, and probably not a wrong catalog issue, but of a catalog failing for some reason.

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Explorer ,
Jun 02, 2019 Jun 02, 2019

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Thank you, David for your help. I believe there is a catalog failure and I don't have any clue how to go about trying to figure it out. What is your opinion if I uninstall LR and re-install it?

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Community Expert ,
Jun 03, 2019 Jun 03, 2019

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Have you tried File>Open Recent?? What shows in there??

What is the name of your catalog?
Do you have more than one catalog??

Can you search for Folders named Lightroom please??

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Community Expert ,
Oct 22, 2022 Oct 22, 2022

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I read in another thread that apparently there might be a bug in LRC v12 when catalogs are on external (read non C: drives on windows) they are not upgraded correctly upon opening them in LRC v12. I would recommend you revert to LRC v11 and open your old non-upgraded catalog for now. 

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