License problem after disk failure

[defaulttojuzxa5si94]

Hi, i have problem with activate my Lightroom. My previous drive was damaged and I didn't have time to deinstall Lightroom. Could you please reset the activation settings so that I can do it again?

Problem: Troubleshoot activation limit reached or sign-in failed errors for non-subscription products

[Bob Somrak]

This isn't Adobe Support and we are just other users like yourself.  You will have to contact Adobe on their website.

[GoldingD]

When you call Adobe, stress that you are not calling for technical support, just for deactivation.

If the help desk employee fails at this, hang up, call again, hope for a different help desk staff member.

And remember, the help desk is outsourced, poorly outsourced.

If they tell you to ssk for help in this community site (it has iccured) , tell them, nope, community site warned me about that, that is wrong.   Hang up, try again.

[defaulttojuzxa5si94]

Thank you for your help. After contacting Adobe in chat, the problem was solved! 🙂

[GoldingD]

Based on other member experience with the help desk, you may want to play the lottery today as you are having good luck.

[Rob_Cullen]

See this forum link for a successful Activation reset for another user-

https://community.adobe.com/t5/lightroom-classic/lightroom-6/td-p/12180177

[defaulttojuzxa5si94]

Thanks!