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License problem after disk failure

Community Beginner ,
Aug 01, 2021 Aug 01, 2021

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Hi, i have problem with activate my Lightroom. My previous drive was damaged and I didn't have time to deinstall Lightroom. Could you please reset the activation settings so that I can do it again?

Problem: Troubleshoot activation limit reached or sign-in failed errors for non-subscription products

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LEGEND ,
Aug 01, 2021 Aug 01, 2021

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This isn't Adobe Support and we are just other users like yourself.  You will have to contact Adobe on their website.

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LEGEND ,
Aug 01, 2021 Aug 01, 2021

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When you call Adobe, stress that you are not calling for technical support, just for deactivation.

If the help desk employee fails at this, hang up, call again, hope for a different help desk staff member.

 

And remember, the help desk is outsourced, poorly outsourced.

 

If they tell you to ssk for help in this community site (it has iccured) , tell them, nope, community site warned me about that, that is wrong.   Hang up, try again.

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Community Beginner ,
Aug 02, 2021 Aug 02, 2021

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Thank you for your help. After contacting Adobe in chat, the problem was solved! 🙂

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LEGEND ,
Aug 02, 2021 Aug 02, 2021

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Based on other member experience with the help desk, you may want to play the lottery today as you are having good luck.

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Adobe Community Professional ,
Aug 01, 2021 Aug 01, 2021

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See this forum link for a successful Activation reset for another user-

https://community.adobe.com/t5/lightroom-classic/lightroom-6/td-p/12180177

 

 

Regards. My System: Lr-Classic 10.4, Photoshop 22.5, Lightroom 4.4, Windows-10 Nikon DSLR.

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Community Beginner ,
Aug 02, 2021 Aug 02, 2021

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Thanks!

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