Lighroom 6 reinstall in window 7

[richardv10331642]

Is there somebody who can assist me with the reinstal of Lightroom 6 on my windows 7 machine

[Rob_Cullen]

Do you have the Install file? (CD?)

Do you have a Serial Number for v6?

Was v6 and upgrade from v5 (or earlier)?

[richardv10331642]

Hey Wolbert, it was an upgrade from v5 to v6.

[JP Hess]

There are two things to be aware of. First of all, since it was an upgrade from Lightroom 5, it will be necessary for you to have the serial number for that version as well as the serial number for Lightroom 6 in order to install. Also, you are only allowed to install Lightroom 6 twice. If you have already done that then it will be necessary for you to contact Adobe to reset your activations before you will be able to install Lightroom 6. Do you have both serial numbers available?

[richardv10331642]

Hi Jim,

I have got both serial numbers. And I have allready install L 5. But L 6 stop by the offline activation.

[JP Hess]

This can sometimes be a very tedious task to accomplish because Adobe doesn't support Lightroom 6 anymore. On the link I am going to provide, click on the little circle in the lower right-hand corner to initiate a live chat with Adobe. Be sure to stress that you are only asking to reset activations. If the support person refuses saying that Adobe doesn't support Lightroom 6, either ask to speak to a supervisor or disconnect and try again until someone will help you. Here is the link to the webpage where you can do a live chat with Adobe support:

https://helpx.adobe.com/contact.html?step=LTRM_membership-account-payment_cancel-your-membership_sti... 

[richardv10331642]

Thanks Jim, I will contact the support people.

[CMass]

Hi @richardv10331642, 

We're you able to resolve your issue with the support team? 

- Careeeesa

[richardv10331642]

Till so far no. I'm still busy with Adobe.

[Nancy OShea]

Please upgrade to TLS 1.2 connections and run the Microsoft EasyFix.msi in step 2 below.  Without TLS 1.2 connections, you won't won't be able to reach Adobe's servers.   See link below.

https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html#win7

Hope that helps.

[GoldingD]

Deleted. Initially I was replying to a post with one existing reply. Posted, then others showed up, last one before mine 2 hours old. And all reply's already talking to my points. wired.

ahh, merged duplicates?