Lightroom 10.3 keep freezing. Help!!

[Joe Ngui]

Hello guys. I was using Lightroom V8.3 previously and i update to 10.3 2 days ago. But it keep freezing and not responding after i develop 3 to 4 pictures. And i have to force shut down lightroom from task manager. V8.3 was ok for me. I seriously don't know what happen. 

This is my laptop specs

I7 10510U

Nvidia geforce mx250 2gb gddr5

16gb ddr4 ram 2666mhz (still have 10gb left)512pcle SSD (250gb left)

I tried reinstall, run as adminastrator, turn off gpu but all doesn't work. Thanks in advance if someone can help me with this!!

[TheDigitalDog]

Did you try this? 

https://helpx.adobe.com/lightroom-classic/help/setting-preferences-lightroom.html

[Joe Ngui]

I just tried. Unfortunately it's still the same. 

 

[GoldingD]

Please post your System Information as Lightroom Classic (LrC) reports it. In LrC click on Help, then System Info, then Copy. Paste that information into a reply. Please present all information from first line down to and including Plug-in Info. Info after Plug-in info can be cut as that is just so much dead space to us non-Techs.

Sample below as of 7/1/2021

Lightroom Classic version: 10.3 [ 202105281559-8dc50eb4 ]
License: Creative Cloud
Language setting: en
Operating system: Windows 10 - Business Edition
Version: 10.0.19043
Application architecture: x64
System architecture: x64
Logical processor count: 8
Processor speed: 4.0GHz
SqLite Version: 3.34.0
Built-in memory: 16317.1 MB
Real memory available to Lightroom: 16317.1 MB
Real memory used by Lightroom: 1302.8 MB (7.9%)
Virtual memory used by Lightroom: 1586.9 MB
GDI objects count: 746
USER objects count: 2288
Process handles count: 1909
Memory cache size: 252.3MB
Internal Camera Raw version: 13.3 [ 807 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 299MB / 8158MB (3%)
Camera Raw real memory: 303MB / 16317MB (1%)
System DPI setting: 96 DPI (high DPI mode)
Desktop composition enabled: Yes
Displays: 1) 2560x1440
Input types: Multitouch: No, Integrated touch: No, Integrated pen: Yes, External touch: No, External pen: Yes, Keyboard: No
 
Graphics Processor Info:
DirectX: NVIDIA GeForce GTX 1070 Ti (27.21.14.6089)
 
Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic
Library Path: F:\Files\Pictures\Vacations and Day Trips\Photo Trips\24 Photo Trip September 2019\24 Photo Trip September 2019-v10.lrcat
Settings Folder: C:\Users\goldi\AppData\Roaming\Adobe\Lightroom
 
Installed Plugins:
1) Aurora HDR
2) ColorChecker Camera Calibration
3) DxO PhotoLab 3
4) DxO PhotoLab 3 Importer
5) HDR Efex Pro 2
6) Helicon Focus Export
7) Iridient X-Transformer

[Joe Ngui]

Lightroom Classic version: 10.3 [ 202105281559-8dc50eb4 ]
License: Trial
Language setting: en
Operating system: Windows 10 - Business Edition
Version: 10.0.19042
Application architecture: x64
System architecture: x64
Logical processor count: 8
Processor speed: 2.3GHz
SqLite Version: 3.34.0
Built-in memory: 16240.1 MB
Real memory available to Lightroom: 16240.1 MB
Real memory used by Lightroom: 1657.4 MB (10.2%)
Virtual memory used by Lightroom: 2279.0 MB
GDI objects count: 604
USER objects count: 1930
Process handles count: 1851
Memory cache size: 40.5MB
Internal Camera Raw version: 13.3 [ 807 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 533MB / 8120MB (6%)
Camera Raw real memory: 536MB / 16240MB (3%)
System DPI setting: 144 DPI (high DPI mode)
Desktop composition enabled: Yes
Displays: 1) 1920x1080
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info:
DirectX: NVIDIA GeForce MX250 (27.21.14.6156)

Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic
Library Path: C:\Users\Joe\Pictures\Lightroom\Lightroom Catalog-v10.lrcat
Settings Folder: C:\Users\Joe\AppData\Roaming\Adobe\Lightroom

Installed Plugins:
1) AdobeStock
2) Facebook
3) Flickr
4) Nikon Tether Plugin

[GoldingD]

512pcle SSD (250gb left)

Typo?

How large is that SSD?

[Joe Ngui]

512gb Pcle ssD

[GoldingD]

How large do you allow the Camera RAW CACHE to be?

/prefrences/file/camera raw cache setting/maximum size

https://feedback.photoshop.com/conversations/lightroom-classic/lightroom-classic-camera-raw-cache-se...

[Joe Ngui]

i allow 20gb

[GoldingD]

Your CPU, is it this one??:

https://ark.intel.com/content/www/us/en/ark/products/196449/intel-core-i7-10510u-processor-8m-cache-...

and

https://www.notebookcheck.net/Intel-Core-i7-10510U-Laptop-Processor-Comet-Lake-U.430586.0.html

Clock Speed: 1.80 GHz (Your SYS Info via LrC, may show turbo boost in use, if not..)

Turbo Boost: 4.90 GHz (can LrC leverage this?)

CACHE: 8 MB

Cores: 4 (LrC will only use 4, more cores of no advantage in LrC, unlike OS)

TDP: 15 watts  (Ultra low power CPU? Power savings at cost of performance)

also see: 

https://helpx.adobe.com/lightroom-classic/system-requirements.html

[Joe Ngui]

Device name DESKTOP-3B1A9LH
Processor Intel(R) Core(TM) i7-10510U CPU @ 1.80GHz 2.30 GHz
Installed RAM 16.0 GB (15.9 GB usable)
Device ID 231CE583-D5AA-4951-9A04-A046D1DBA21F
Product ID 00331-20350-00000-AA550
System type 64-bit operating system, x64-based processor

Edition Windows 10 Pro
Version 20H2
Installed on ‎25/‎3/‎2021
OS build 19042.985
Experience Windows Feature Experience Pack 120.2212.2020.0

[GoldingD]

my bad, deleated

[GoldingD]

From your SYS Info

License: Trial

I assume your trial period has expired. Develop module would be disabled.

If you have paid for a Adobe Plan, then reply back as such.

per Adobe:

"The trial period begins on the day you sign up and continues for 7 consecutive days"

[Joe Ngui]

I downloaded this Adobe creative cloud 2 days ago actually. It's started with 7 days trial version. I guess no point to subscribe now if I couldn't solve the issue. My luminar 4 works better now compare to lightroom. But just some function I still prefer lightroom better. 

[GoldingD]

Downloaded ACCDA, ok, but do you subscribe to the Adobe Photography Plan (or others)?

You stated you were working with v8.3, that implies you do pay for a subscription (or did)

[Joe Ngui]

For the V8.3 i only subscribe for a few months before i stop, i moved to lightroom mobile until recently i got my new laptop which is the spec on top here, then i tried to install the adobe creative cloud. So thats where i got the 7days trial. 

[GoldingD]

see:

https://helpx.adobe.com/download-install/kb/trial-software-expired-early.html

note that article talks about computer date/time (amongst others)

[GoldingD]

And check your computers date/time

[Joe Ngui]

My date/time is accurate. I tried reformat my laptop this morning and reinstalling every single things back. So far i've been using for more than one hour now, and everything works fine. Thank you for your time for helping me solving the issue!!

[GoldingD]

Followup on Trial

If you do indeed have a paid up subscription, but the Adobe Creative Cloud Desktop App, and apparently by association, LrC thinks you are in trial mode, then the following applies.

Bring up your copy of the Adobe Creative Cloud Desktop App. Sign out, Sign in.

This from:

https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html