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Lightroom 11 crashes my PC

Community Beginner ,
Nov 12, 2021 Nov 12, 2021

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Hi

 

Just updated to Lightroom 11 and after it loads up the PC crashes. No BSOD just black then it reboots.

Reverted to 10.4 and works fine. Ran memory Diagnostic - No Issues, ran Intel XTU CPU and memory stress test for 15 mins - no issues. All other apps work fine including latest Photoshop. But Lightroom 11 fails every time 10 secs after loading up.

 

Because I updated to 11 it has updated the catalogue which means that I cannot access the work I have done before the failure.

 

Running Windows 11 Pro.

 

Help !!

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Adobe Employee ,
Nov 12, 2021 Nov 12, 2021

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The symptons would point to a hardware failure or video driver issue.  Have you checked your video card manufacturer's site for their latest version?

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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LEGEND ,
Nov 13, 2021 Nov 13, 2021

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Try following the exact steps here for doing a clean uninstall and then install of the latest graphics driver:

https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html#solution-4 

 

"Because I updated to 11 it has updated the catalogue which means that I cannot access the work I have done before the failure."

 

Your version 10 catalog should still be present. You can roll back to LR 10.4 if necessary:

https://www.lightroomqueen.com/roll-back-update-previous/ 

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Community Beginner ,
Nov 13, 2021 Nov 13, 2021

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Hi

I use Driver Easy to keep my drivers up to date but guess what - it updated to a driver that I cannot even find on Nvidia’s website.

Downloaded the Win 11 driver from Nvidia and all fixed.

I sent a mail to Driver Easy to let them know they have an issue here. I raised a ticket with Adobe and let them know what fixed it.

Thanks for your response

Best regards

Stu

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LEGEND ,
Nov 13, 2021 Nov 13, 2021

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Good.  Thanks for the update. That will let others know that this is a good possible solution to try.

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