Lightroom 12.5 crashing in grid and edit

[Ville T]

Lightroom 12.5 is constantly freezing&crashing when using grid or edit-mode(sometimes after 5 photos, sometimes after 200). Does not show any send crash report dialog after crash. Usually this happens when copy&paste previous setting to image, but also when I just andvancing to the next image in the folder.

All drivers updated, windows updated, bios updated. No help from those.

Windows 10

GTX1080Ti

While questioning this on one facebook photography forum I found out that this is not uncommon problem with nvidia users. Best guess was that this has something to do with ai-masks because most( but not all)  of the crashes happen when ai masks have been applied to the image or ai masks are calculated/re-calculated.

[GoldingD]

Please post your System Information as Lightroom Classic (LrC) reports it. In LrC click on Help, then System Info, then Copy. Paste that information into a reply. Please present all information from first line down to and including Plug-in Info. Info after Plug-in info can be cut as that is just so much dead space to us non-Techs.

[Ville T]

Lightroom Classic version: 12.5 [ 202308091523-68a7abd6 ]
License: Creative Cloud
Language setting: en
Operating system: Windows 10 - Business Edition
Version: 10.0.19045
Application architecture: x64
System architecture: x64
Logical processor count: 12
Processor speed: 3,5GHz
SqLite Version: 3.36.0
CPU Utilisation: 13,0%
Built-in memory: 32667,5 MB
Dedicated GPU memory used by Lightroom: 4185,3MB / 11120,0MB (37%)
Real memory available to Lightroom: 32667,5 MB
Real memory used by Lightroom: 3409,4 MB (10,4%)
Virtual memory used by Lightroom: 8297,1 MB
GDI objects count: 1098
USER objects count: 3314
Process handles count: 3172
Memory cache size: 315,5MB
Internal Camera Raw version: 15.5 [ 1595 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 728MB / 16333MB (4%)
Camera Raw real memory: 952MB / 32667MB (2%)
System DPI setting: 96 DPI
Desktop composition enabled: Yes
Standard Preview Size: 2560 pixels
Displays: 1) 2560x1440
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info:
DirectX: NVIDIA GeForce GTX 1080 Ti (31.0.15.3713)
Init State: GPU for Export supported by default
User Preference: GPU for Export enabled

Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic
Library Path: C:\Users\vilpe\Pictures\Lightroom\Yhdistetty katalogi\Yhdistetty katalogi-2-v12.lrcat
Settings Folder: C:\Users\vilpe\AppData\Roaming\Adobe\Lightroom

Installed Plugins:
1) AdobeStock
2) Flickr
3) Nikon Tether Plugin

There 🙂

[Ville T]

And no difference after I updated just recently released nvidia drivers...

Only thing that seems to help now is to turn off GPU acceleration.

[Sameer K]

Hey there! We're here to help. The System info indicated and older GPU Driver, that you've already updated now.

If Lightroom still crashes, it could be failing hardware, drivers or a broken link between Lightroom & the GPU.

Try this:

On Windows, the GPU info & Logs location is %APPDATA%\Adobe\CameraRaw. A shortcut to get to this folder on Windows is:

• Press the Windows + R
• Enter %APPDATA%\Adobe\CameraRaw
  
  
• Rename the GPU & Logs folder in this directory by adding .old at the end. (GPU.old & Logs.old)
• Restart Lightroom Classic, which should capture the updated driver & hardware capabilities.

Here are other steps you can try for GPU related issues in Lightroom Classic: https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html

Let me know how it goes. Thanks!
Sameer K