lightroom 14.5.1 crashes when opening

Report · Sep 06, 2025

Hi all,

After updating to Lightroom Classic 14.5.1, the app crashes immediately on launch.

OS: Windows 11 Pro (Build 26100)
Hardware: Dell Precision 7770, Intel i9-12950HX, dual GPU (Intel UHD + NVIDIA RTX A5500 Laptop GPU)
Steps already tried:
• Ran the Adobe Creative Cloud Cleaner Tool and reinstalled LrC
• Updated both NVIDIA Studio driver (32.0.15.8115, Aug 21 2025) and Intel driver (32.0.101.6881, Jun 4 2025)
• System clock and Windows updates are up to date

please let me know if there are any solutions! Thank you very much!

<?xml version="1.0"?> <!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd"> <crashreport servi...

Report · Sep 06, 2025

here is the crash report. 🙂

Report · Sep 06, 2025

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Laptop GPU" driverDate="20250821000000.000000-000" driverVersion="32.0.15.8115" videoModeDescription="" pnpDeviceID="PCI&#92;VEN_10DE&#38;DEV_2438&#38;SUBSYS_0B2B1028&#38;REV_A1&#92;4&#38;6BD3583&#38;0&#38;0008" installedDisplayDrivers="nvldumdx.dll"/> <gpuinfo availability="Running/Full Power" adapterCompatibility="Intel Corporation" adapterRAM="2047 MB" caption="Intel(R) UHD Graphics" description="Intel(R) UHD Graphics" driverDate="20250604000000.000000-000" driverVersion="32.0.101.6881" videoModeDescription="3840 x 2160 x 4294967296 colors" pnpDeviceID="PCI&#92;VEN_8086&#38;DEV_4688&#38;SUBSYS_0B2B1028&#38;REV_0C&#92;3&#38;11583659&#38;0&#38;10" installedDisplayDrivers="igd10iumd64.dll,igd12umd64.dll,igdumdim64.dll"/> </gpu> <crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x0000000022E4C274"> <backtrace crashedThread="0"> <thread index="0"> <stackStatement index="0" address="0x0000000022E4C274" symbolname="AuthenticateLicense"/> <stackStatement 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<dunamisConfigGuid> b521ffc8-5267-46ac-bf6b-51b6a798b840 </dunamisConfigGuid> <imsUserGuid> 324C7223660AB0440A495CE7@824a039f62db1142495fe1.e </imsUserGuid> </crashreport>

Report · Oct 22, 2025

hi, i have the same proble. Do you solve it？

Report · Oct 22, 2025

Hi, thanks for reaching out, and we're sorry about the trouble!

Have you submitted a crash report? If not, please submit one using the steps mentioned here: https://adobe.ly/4o6tH1g

Also, try launching Lightroom Classic while pressing and holding the Option key on Mac or the Alt key on Windows. This should give you an option to select the catalog you wish to open the app with. Try creating a new catalog and see if you're able to launch Lightroom Classic.

Let us know how it goes!
Thanks,
Nikunj

Report · Sep 06, 2025

1. Using two graphics adapters with LrC is not a good idea. Disable the Intel in your computers bios or in Windows device manager.

2. What you describe can be caused by a corrupt catalog. Try using your most recent back up or create a New catalog by holding down the Alt key when starting LrC. There you will find a Create New Catalog choice.

Ken Seals - Nikon Z 9, Z 8, 14mm-800mm. Computer Win 11 Pro, I7-14700K, 64GB, RTX3070TI. Travel machine: 2021 MacBook Pro M1 MAX 64GB. All Adobe apps.