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Hi I have checked all the posts that I understand and googled several possible causes.
I have Adobe Photoshop Lightroom Classic 2021 - Windows 10
Brand new laptop nothign installed but O365
lightroom worked the first time I installed, opened a photo tried a few edits and then decided I needed to do some tutorials so closed it down. Opened again a few days later but now it crashes as soon as it opens
uninstalled and reinstalled made no difference
I see two screens as follows before it crashes
here is the registry enteries
Not sure why or if there should be 2 entries??
I would show the windows event log files but I dont know what one to pick, sorry
here is the pictures folder the bottom 2 files appear as the lightroom launches then dissapear after it crashes.
loosing the will here unless someone can help, thanks everso
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First up, Lock File
I am fairly sure the answer is Yes, as you have gotten as far as a LrC screen showing that previews are loading.
Second up: Adobe Program, name/version
I have Adobe Photoshop Lightroom Classic 2021 - Windows 10
Third, OS verrsion
Fourth, GPU
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sorry not so good at this 😞
First up, Lock File
No I am screen shotting the 2 screens with my phone, the lock files appear and delete on their own no input fron myself .
2nd : Lightroom version 10.1 no previous installations
3rd: Brand new HP Envy Windows 10 Version 21H1
Here is the only information I could find on my graphics
thanks everso
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I have checked all the posts that I understand and googled several possible causes.
Ok, but a you have not listed what you attempted, I cannot assume you tried what follows. What follows are two possibilities that a search should have revealed. But...
Number one, Preferences File.
Hav you considered restoring (a.k.a resetting) the preference file? The preference file can get corrupted leading to buggy behavior, Tee blank spots in yhour second screenshot just SCREAMS preference file (that and GPU, see below). The preference file WILL survive updates, upgrades, uninstalls, reinstalls. How to do this is in (ref 1). Note that preferences settings will revert to defaults.
Number Two, selecting Use Graphics Processor in preferences
Not all GPU's are capable of supporting this option, This is due to age of GPU (when was it sold, GPU's have moved on and maybe yours is week), GPU driver installed, VRAM, Issues in your OS. see (ref 2) for manual method to disable.
(ref 1): https://helpx.adobe.com/lightroom-classic/help/setting-preferences-lightroom.html
(ref 2): https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html
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Not sure why or if there should be 2 entries??
Three possibilities