Lightroom 6.14 acces deniend

Explorer ,
Sep 09, 2022 Sep 09, 2022

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after logging out of my account, I can no longer log in and this window appears:

update  required  but W10 is up to date. 

 

what can I do ?

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correct answers 1 Correct answer

Explorer , Sep 17, 2022 Sep 17, 2022

thanks for clarifications.

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Community Expert ,
Sep 09, 2022 Sep 09, 2022

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Have you rebooted?

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

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Community Expert ,
Sep 09, 2022 Sep 09, 2022

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Explorer ,
Sep 10, 2022 Sep 10, 2022

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 I have logged  many and many times  and apperars window  with  free trial software and license obtainment. I entered the purchase code and this time LR works. Probably any W10 mal function.

i just updated Adobe Creative Cloud but i don't know if they are connected with problem.
thanks.

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Community Expert ,
Sep 10, 2022 Sep 10, 2022

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"i just updated Adobe Creative Cloud but i don't know if they are connected with problem.
thanks."

Possible! If you have the CC Desktop App installed- You are operating Lr6 as the Subscription version (CC 2015), and you will only have a 30day trial unless you pay a subscription.

To run Lr6 as the 'Standalone' version 6.14 you would need to use the Adobe Cleaner Tool to wipe Adobe software from the computer, then re-install v6.14 with your Serial Registration Number.

 

 

Regards. My System: Lr-Classic 11.5 Photoshop 23.5.1, ACR 14.5, Lightroom 5.5, Lr-iOS 7.0.2, Bridge 12.0.3, Windows-10.

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Explorer ,
Sep 17, 2022 Sep 17, 2022

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thanks for clarifications.

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Explorer ,
Sep 17, 2022 Sep 17, 2022

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I  download a version of 6.14 from my adobe purchase page but it is not possible because no longer available. how is possible if i bought a lifetime license? where could I download this version to use the cleaner tool and do a fresh installation?

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Adobe Employee ,
Sep 17, 2022 Sep 17, 2022

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Explorer ,
Sep 17, 2022 Sep 17, 2022

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Thank you so much, Rikk.

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Explorer ,
Sep 10, 2022 Sep 10, 2022

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Yes, i rebbot system but no work. I have logged  many times  and apperars window  with  free trial software and license obtainment. I entered the purchase code and this time LR works.
thanks

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