Its been maybe a month since I last used Lightroom, and today it wont launch. The splash screen shows, followed by a swift exit. No error message.
So far as I know its version 11.3.1 - thats what Creative Cloud manager tells me (since I just reinstalled from my original download of the setup file).
Windows 10 64 bit
OS Build: 19043.1645
So far I have tried:
1) Sign out from creative cloud and back in again -no change
2) Rename SLcache and SLStore folders
- gave me a message telling me to reinstall
3) I've uninstalled, then reinstalled - no change
4) open while holding down shift+Alt to delete the preferences file - no change
5) Refreshed the Microsoft C+ libraries and restarted - no change
Other installations in the intervening month: MySQL Workbench.
Any other ideas?
Your title says Lightroom 6 won't launch. The text of you message indicates you are using Lightroom Classic 11.3.1. Which is it?
Lightroom 6 Classic desktop
But Creative Cloud desktop gives me the version of my Lightroom 6 as 11.3.1
There is no such thing as "Lightroom 6 Classic desktop"
Are you launching Lightroom Classic from the Creative Cloud application?
Result is the same whether launching from within Creative Cloud, windows menu, or taskbar
Please see attached - from my creative cloud app
¬Lightroom Classic 6
The Creative Cloud app mistakenly labels a LR 6 installation as "Lightroom Classic", e.g.
Click the three dots to the right of Lightroom Classic and do Other Versions. Then post a screenshot of the window that appears, something like this:
Seeing all the details in the screenshot is important.
Thank you - but - I don't have 'versions'. here are the available options from the 3 dots:
"since I just reinstalled from my original download of the setup file"
Did you buy Lightroom 6 many years ago and get a serial number? Or do you pay for a monthly (or annual) subscription to Lightroom Classic?
Originally bought LR4, then 5, then upgraded to 6. Yes, all with serial no.
Its not a big enough part of what I do to make it worthwhile having a subscription when the version I have does everything I need. Its worked fine for years, and now suddenly it won't start.
Apologies - apparently it isn't 'classic' - but that is what Creative Cloud labels it as.
Yeah, Adobe's marketers really confused things with their repeated name changes, and the Creative Cloud app further confuses with its incorrect labeling of LR 6. No need to apologize.
A number of people have reported recently that versions of LR 6 prior to 6.14 have suddenly refused to launch. Some have reported that updating to the last version of LR 6, 6.14, fixed this. You can download 6.14 following these instructions:
Even if you think you've already installed 6.14, give this a go.
John, thats brilliant - it worked. Thank you so much for the great advice, very much appreciated.
Hello, I have the same problem. Where do I find this screenshot in the creatve cloud???
@sandraj32479605 It gets complicated! More information from you about you 'System' would be needed for an answer.
So some notes-
Lightroom v6.0 for some people is reporting "Not starting" (in Windows OS). Lightroom v6.14 seems to overcome the "Not Starting". (Download only from Lightroom 6 (CC 2015) Direct Download Links - ProDesignTools )
You cannot install v6.14 with the Adobe Creative Cloud Desktop App. If the Desktop App is installed v6.14 is converted to a Subscription version "CC 2015". Without a subscription, v6/CC2015 will only be a 30day trial.
Please include the following in your question:
Adobe product and Version number.
A Screenshot of the info panel from MENU: Help/System Info...
Operating system and Version number