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Lightroom 6 Disabled

New Here ,
Oct 03, 2022 Oct 03, 2022

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Good morning everyone. I have Lightroom 6 with a regular license and have been using it for 3 years without problems. Suddenly Lightroom informed me that I was using the test program. From that moment on, at each access I entered my license, but nothing changed. Now Lightroom has disabled all operational functions for me.
I tried to install the program again but nothing has changed. I contacted Adobe support in chat who proposed me to use the Adobe Creative Cloud Cleaner Tool.
So I went through the cleaning procedure, then re-installed Lightroom 6 with its license but I'm still having the same problem.
Can anyone help me? Thanks for any help.

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LEGEND ,
Oct 03, 2022 Oct 03, 2022

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Make sure you are signing in with the correct user ID (e-mail address) that you used when you purchased the software.

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New Here ,
Oct 03, 2022 Oct 03, 2022

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If I log in from Lightroom 6 (Help menu) to my Adobe account (my email) I find all my references, Lightroom 6, the date of purchase and also my license-serial number.
Until a month ago everything was working correctly.
Yesterday I also tried to log in with a computer that I haven't used for months, and where Lightroom 6 is installed. Now it informs me that I have a 30-day trial. I do not know what to do.

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LEGEND ,
Oct 03, 2022 Oct 03, 2022

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Did you by any chance download and install a trial of any newer versions of Lightroom or Lightroom Classic?

 

On the first computer you mentioned that is showing this problem, when you re-installed LR 6, did the Creative Cloud Application also get installed? 

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New Here ,
Oct 03, 2022 Oct 03, 2022

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Thank you for your interest

 

In the meantime, I have received an email from Adobe Support with the suggestion to check this link

"https://community.adobe.com/t5/lightroom-classic-discussions/lightroom-6-develop-module-disabled-de...

I opened the link in the email and:
1) I tried to correctly execute the instructions listed under this post:

Correct answer by seajai-nO0HxE AUTHOR
Community Beginner,
Jun 05, 2018

2) I then uninstalled Lightroom 6 from Adobe Creative Cloud Desktop, because it was no longer possible to run it;
3) I reinstalled the program using the file I had purchased and downloaded from Vs. site;
4) during the installation phase, it first asked me to enter the license code of the version purchased previously (in my case Lightroom 4);
5) then the license code of version 6;
And now it seems to work as it always does.

 

Thank you
(sorry my imperfect english)

 

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