Lightroom 6 license disappeared

[Manuel25113324htwr]

Good morning,
In 2018 I bought Lightroom 6. It was connected to my cloud account at some point with the cloud launch. Now I have not needed it after 2 years of use and the license has disappeared. I only have the retrieval code left. what can I do? Adobe is not doing support anymore either.

best regards

[dj_paige]

Do you mean you don't know the serial number? You haven't written down or otherwise saved the serial number?

• You can go to account.adobe.com and find old serial numbers, if you registered the serial number with Adobe or if you bought it from Adobe.
• You can use your operating system's search feature to search all disks for Lightroom 6.0 Registration.lrreg
• On Windows, you can use something like Belarc Advisor

And if none of those work, I think you are out of luck.

[Manuel25113324htwr]

thanks i have found about Belarc Advisor my serialnumber, but i entered the number online but it says the number is already in use. Ich versteh es nicht. I don't get it. Actually, the serial number should already be stored in my account.

[dj_paige]

Deactive the license in use. See the correct answer at: https://community.adobe.com/t5/lightroom-classic-discussions/p-activation-or-deactivation-versions-o...

[Manuel25113324htwr]

I have now found my correct account with the Lightroom 6 serial number. I could also log in to Lightroom but the development menu does not work. Can Lightroom 6 still be used at all?

[dj_paige]

It sounds like you have, at some point in time, you installed a trial version of Lightroom Classic

You will probably need to un-install the Adobe Creative Cloud Manager and any Lightroom Classic on your computer, and then re-install Lr 6 https://helpx.adobe.com/lightroom-classic/help/lightroom-6-end-of-support.html

[Manuel25113324htwr]

I do not have Adobe Creative Cloud Manager on my PC. I have uninstalled and reinstalled lightroom. The development module is still disabled.

[dj_paige]

Ok, uninstall all Adobe software, run the Adobe Creative Cloud Cleaner Tool, then re-install whatever Adobe software you need (like Lr 6).

By the way, you can't run Lr 6 without the Adobe Creative Cloud application.

[Manuel25113324htwr]

Unfortunately it did not work 😞

[dj_paige]

Unfortunately it did not work 😞

By @Manuel25113324htwr

This is uninformative. What did you do? Explain in detail. What happened? Explain in detail.

[Manuel25113324htwr]

I uninstalled everything and cleaned it up with the tool. Restart. Installed and tested. Unfortunately no success, the menu development is still disabled.

[Rob_Cullen]

One comment- 

Lightroom v6.0 has been reported by several people as "not working" with recent upgrades of Windows-10.  v6.14 seems to overcome that problem.

Download for 6.14 can be found here-

Lightroom 6 End of Support

[Manuel25113324htwr]

I have installed this version. I have win 10 and a 64bit system.