LIghtroom 6 suddenly tells me that it is installed on too many computers

Explorer ,
Nov 03, 2016 Nov 03, 2016

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On startup, I get a message that my stand-alone Lightroom 6 is installed on too many computers and that I am now running the 30-day trial version. I have 23 days left. This is odd, since it is only installed on one computer.

This MAY be related to the fact that my previous computer crashed (Mac Pro desktop, early 2008). I bought a used one and inserted the same startup disk that I used in the first Mac Pro, so the program was not re-installed. I has worked fine for months since then. This may also be related to the fact that I just upgraded to OS 10.11.6, El Capitan. That is the most likely problem, since Lightroom worked fine before the upgrade.

The Adobe support page says that I need to phone Adobe when this happens, but then I read that phone support is not available for Lightroom 6, at least not for the standalone version that I own. Catch 22. The support page for license issues related to activation and deactivation directs me to the forum, so here I am.

This looks to me like something that Adobe needs to fix on its end. Can someone pass me a support number that will get me to a live support person?

Thanks!

- Jan

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correct answers 1 Correct answer

LEGEND , Nov 03, 2016 Nov 03, 2016
Go here and do a Chat session.Contact Customer Care

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LEGEND ,
Nov 03, 2016 Nov 03, 2016

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Go here and do a Chat session.

Contact Customer Care

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Explorer ,
Nov 03, 2016 Nov 03, 2016

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Thanks - that took care of the issue.

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New Here ,
Mar 16, 2022 Mar 16, 2022

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I have read sereval of these forums since this is where the Chat and Tech support told me to go. I have the same problem. I own Lightroom 6 and have my serial number however, after installing on the new computer I now have 27 days before they shut down my program. How many people has this happened to. I am thinking hundreds. I am not asking that that keep the program from malfunctioning or give me free updates. All I am asking is they not lock me out in 27 days, becasue I am not on the monthly subscription plan. I have called Adobe once, used chat twice, and have been sent to tech support. Everyone says to use the chat forums, since they can help.

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