lIGHTROOM 6 (unable to deactivate product)

[brandzi]

Hi, please i need to help with following problem: I purchased an used Lightroom sicne 2018. My old computer died and can not be used anymore. I have problem to deactivate Lighroom 6 on my old (dead) computer, because i can´t turn on computer anymore and deactivate product directly in application. On adobe website in my account management / activeted devices there are not any devices that i can deactivate. Lightroom 6 on my new computer need to be acitvated within 30 days, but i get message that serial number is already in use. Is there any other option to deactivate product on old device?

Thanks a lot for replies.

[Ian Lyons · Accepted solution]

See the answer marked as correct (Green) in this thread and follow the instructions provided https://community.adobe.com/t5/lightroom-classic-discussions/p-activation-or-deactivation-versions-o...