Lightroom 6 won't deactive after uninstall on Macbook

Community Beginner ,
Oct 08, 2021 Oct 08, 2021

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I upgraded my Macbook Pro (early 2013) to a Macbook Pro 13 with the M1 chip. I restored everything from the first Macbook to the new  one using migrate assistant and the most current backup.  Lightroom 6 ran fine on Catalina but not Bir Sur.  I unstalled both copies of Lightroom 6 from the Macbook pros but now the Windows version  has a error messsage that basically I've maxed out the number of devices I can have the one licsense on.  I would appreciate any suggestions. I have 29 days to use the windows version. 

 

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Adobe Community Professional , Oct 09, 2021 Oct 09, 2021
You have to contact the Adobe Support from the chat link below. Only they can reset the LR activations. Be Signed-In here with your Adobe ID and allow cookies in your web browser. Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen Ask only for DEACTIVATION of Lr6. If the agent can't do it, ask for a supervisor and persevere.   Deactivation is all they can help you with because Lr6 is discontinued and unsupported software.

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Adobe Community Professional ,
Oct 09, 2021 Oct 09, 2021

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You have to contact the Adobe Support from the chat link below. Only they can reset the LR activations.

Be Signed-In here with your Adobe ID and allow cookies in your web browser.

Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen

 

Ask only for DEACTIVATION of Lr6.

 

If the agent can't do it, ask for a supervisor and persevere.   Deactivation is all they can help you with because Lr6 is discontinued and unsupported software.

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New Here ,
Jan 11, 2022 Jan 11, 2022

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I just did as suggested. They couldn't deactivate the computer I wanted to but granted an extra device where to install the LR6. I checked and it works without producing the message that I reached the limit of 2 computers... thanks!

 

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Community Beginner ,
Oct 11, 2021 Oct 11, 2021

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Thank you. I contacted Adobe support and the resolved the issue.  It works fine now.

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