Lightroom 6

[jean-jacquesb1712769]

Bonjour,

Jutilise une license permanente de Lightroom 6 depuis plusieurs années; or, l'application ne répond plus malgré le passage de Mojave à Big Sur 11.7.9.

Quelqu'un de la communauté d'assistance sait-il  comment retrouver la fonctionnalité de l'aplication ?

Cordialement,

JJB

[Moved to the Lightroom Classic forum]

[AxelMatt]

The first thing that you should try is to reset the Lightroom preferences.

https://www.lightroomqueen.com/how-do-i-reset-lightrooms-preferences/

It's recommended to backup your preferences before you reset the preferences to the default settings:

https://helpx.adobe.com/lightroom-classic/kb/preference-file-and-other-file-locations.html

Is this doesn't help try is to switch off the GPU support from the Lightroom preferences and check if that helps to fix the issue.

Go to Lightroom > Preferences > Performance tab > Uncheck "Use Graphics Processor" > Restart Lightroom.

https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html

If Lightroom doesn't start correctly the please see "Solution 2" in the document behind the link below.

Troubleshoot GPU issues | Lightroom Classic (adobe.com)

If this doesn't help we need more informations about your environment.

Please provide also a copy of your 'System Info'. This can be get from the LrC Help > System Info menu item.

There's a copy button in the System Info dialog. Press this button and paste the info into your next forum post.

Do you get an error message? If yes, please post the exact message or an screenshot.