Lightroom 6

[peterr84294393]

Hi I have just installed LR6 on a new computer, had to jump through hoops with the codes but got there in the end, but now when i import images it tells me that it cannot open them. This has happened before and was sorted by remote access but that choice appears to have been discontinued. Is there a quick fix for thiis?

Cheers, Peter.

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from download & install">

[dj_paige]

... when i import images it tells me that it cannot open them.

Please provide the exact unedited word-for-word message.

[peterr84294393]

Sorry should read , unavailable.

[dj_paige]

I want to know the complete unedited error message, not a paraphrase

[AxelMatt · Accepted solution]

Hi I have just installed LR6 on a new computer, had to jump through hoops with the codes but got there in the end, but now when i import images it tells me that it cannot open them.

...

By @peterr84294393

Which camera type do you use? Which exact LR 6 version do you have installed?

It seems that the RAW format of your camera doesn't support by LR 6

Cameras supported by Camera Raw

Here you'll find the installations files for the latest version of LR 6 (6.14)

Mac: https://web.archive.org/web/20231114161051mp_/https://prdl-download.adobe.com/Lightroom/60BA1251F1BC...

Win: https://web.archive.org/web/20231220005239mp_/https://prdl-download.adobe.com/Lightroom/60BA1251F1BC...

Please be patient, the downloads can take several minutes to start and can proceed slowly.

I'll recommend to save the download files on an USB stick, hard drive or CD/DVD, but it isn't sure how long these links are available.

...This has happened before and was sorted by remote access but that choice appears to have been discontinued. Is there a quick fix for thiis?

By @peterr84294393

Adobe has stopped supporting LR 6. You can't get support from Adobe anymore.

[peterr84294393]

Hi ,its a canon 80D, worked perfect on my previous computer.

Cheers, Peter.

[peterr84294393]

Many thanks for that, working perfectly now.
Cheers Peter.