Lightroom & Photoshop on windows reboot error and closing the desktop without saving the last job

New Here ,
Jun 27, 2022 Jun 27, 2022

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Após última atualização meu LR e PS estão apresentando um erro de reinicialização recorrente e fechando a área de trabalho sem salvar os últimos trabalhos feitos. Já reiniciei a máquina e o erro persiste. Alguma informação a respeito?

 

 

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Adobe Employee ,
Jun 29, 2022 Jun 29, 2022

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Hi Aline,

 

Thanks for reaching out. We are sorry about the crash with Lightroom & Photoshop. I'll need more information to help you with this.

 

Could you please share the version of Lightroom or Lightroom Classic you are working on & the system info of Photoshop from Help > System info > Copy & paste into a text document > upload to Creative Cloud files (https://assets.adobe.com/files) and share with us? Do you see an error screen or pop up before the applications crash?

Does this crash occur only when using Lightroom & Adobe Photoshop together?


If you are working on Lightroom Classic, where is the catalog stored? Is it on the internal drive or an external drive?

Have you tried any troubleshooting steps?

 

To begin with Lightroom & Lightroom Classic, please go to Edit > Preferences > Performance > Use Graphics Processor > Set it to Off if it is on Custom or Auto. If this shows you any differences in performance, please check this article to troubleshoot further: https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html

 

Similarly, please go to Photoshop > Preferences > Performance > Use Graphics Processor > Uncheck it and restart Photoshop. You can also optimize Camera Raw, which handles Raw images in Photoshop, by going to Photoshop > Preferences > Camera Raw > Performance > Uncheck Graphics processor and increasing the cache sizes.


Please check this series of suggestions related to software optimization and in-app changes you can do to optimize Photoshop's performance in this article, and please give this a detailed read-through: https://helpx.adobe.com/photoshop/kb/optimize-photoshop-cc-performance.html

 

Let us know if this helps.

Thanks!
Sameer K

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LEGEND ,
Jun 29, 2022 Jun 29, 2022

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Please tell us if you are using Lightroom Classic (LrC icon) or Lightroom (Lr icon). Please tell us the exact version NUMBER. Please tell us the exact operating system version NUMBER.

 

Also please tell us the exact complete unedited word-for-word error message.

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