Lightroom back up funktioniert nicht

[christiank96522668]

Wenn ich in Lightroom ein back up erstelle, wird der Ordner xxx.lrcat-data mit 0 kB erstellt.

Das Restore des back ups führt zur Fehlermeldung: xxx.lrcat-data konnte nicht gefunden werden.

Screenshot s. Anlage.

Alte back ups kann ich ebenfalls nicht mehr öffnen.

[CMass]

Hi @christiank96522668, 

Thank you for reaching out! Is your catalog stored on an internal or external hard drive?

^CM

[christiank96522668]

Hi CMass,

thanks for your response. my catalog as well as the initial back ups are stored on an internal hard drive (D: SSD). back ups are transferred to an internal harddrive R: from time to time.

My catalog comprises about 100k files.

Christian

[AxelMatt]

Try to reset the LR preferences to the default settings.

If this doen'st help we need more informations about your system. Please provide a copy of your 'System Info'. This can be get from the LrC Help > System Info menu item. There's a copy button in the System Info dialog. Press this button and paste the info into your next forum post.

[christiank96522668]

System Information:

Lightroom Classic-Version: 14.0.1 [ 202410161356-30922cfc ]
Lizenz: Creative Cloud
Spracheinstellung: de
Betriebssystem: Windows 11 - Business Edition
Version: 11.0.22631
Anwendungsarchitektur: x64
Systemarchitektur: x64
Anzahl logischer Prozessoren: 24
Prozessorgeschwindigkeit: 4,6GHz
SQLite-Version: 3.36.0
CPU-Auslastung: 0,0%
Stromquelle: Angeschlossen
Integrierter Speicher: 64651,5 MB
Dedizierter GPU-Speicher, der von Lightroom verwendet wird: 3640,1MB / 12115,0MB (30%)
Für Lightroom verfügbarer phys. Speicher: 64651,5 MB
Von Lightroom verwendeter phys. Speicher: 3882,3 MB (6,0%)
Von Lightroom verwendeter virtueller Speicher: 8928,6 MB
Anzahl GDI-Objekte: 754
Anzahl BENUTZER-Objekte: 2672
Anzahl Prozess-Handles: 2489
Cache-Speichergröße: 51,4MB
Interne Camera Raw-Version: 17.0 [ 2043 ]
Maximale Anzahl Threads, die Camera Raw verwendet: 5
Camera Raw SIMD-Optimierung: SSE2,AVX,AVX2
Virtueller Speicher in Camera Raw: 470MB / 32325MB (1%)
Physischer Speicher in Camera Raw: 613MB / 64651MB (0%)

Cache1:
Final1- RAM:372,0MB, VRAM:2188,0MB, R5GL2836.CR3
NT- RAM:372,0MB, VRAM:2188,0MB, Combined:2560,0MB

Cache2:
m:51,4MB, n:352,3MB

U-main: 132,0MB

DPI-Einstellung des Systems: 96 DPI
Desktop-Komposition aktiviert: Ja
Standardvorschaugröße: 2048 Pixel
Monitore/Anzeigegeräte: 1) 1920x1080, 2) 2560x1440
Eingabetypen: Multitouch: Nein, integrierte Toucheingabe: Nein, integrierter Stift: Nein, externe Toucheingabe: Nein, externer Stift: Nein, Tastatur: Nein

Informationen zum Grafikprozessor:
DirectX: NVIDIA GeForce RTX 3060 (32.0.15.6094)
Anfangsstatus: GPU zum Exportieren wird standardmäßig unterstützt
Benutzerpräferenz: Automatisch
HDR in Bibliothek aktivieren: EIN

Anwendungsordner: C:\Program Files\Adobe\Adobe Lightroom Classic
Bibliothekspfad: D:\LIghtroom\Lightroom Ordner\LR gesamt ohne Projekte\LR gesamt-2-2-v13-3.lrcat
Einstellungen-Ordner: C:\Users\Christian\AppData\Roaming\Adobe\Lightroom

Installierte Zusatzmodule:
1) AdobeStock
2) ASUSDCP
3) DxO PureRAW 2
4) DxO PureRAW 2 Importer
5) Flickr

Config.lua-Flags:

Adapter Nr. 1: Anbieter : 10de
Gerät : 2504
Subsystem : 88161043
Version : a1
Grafikspeicher : 12115
Adapter Nr. 2: Anbieter : 1414
Gerät : 8c
Subsystem : 0
Version : 0
Grafikspeicher : 0
AudioDeviceIOBlockSize: 1024
AudioDeviceName: System Default - Lautsprecher (Realtek(R) Audio)
AudioDeviceNumberOfChannels: 2
AudioDeviceSampleRate: 48000
Build: LR5x26
Direct2DEnabled: false
GL_ACCUM_ALPHA_BITS: 16
GL_ACCUM_BLUE_BITS: 16
GL_ACCUM_GREEN_BITS: 16
GL_ACCUM_RED_BITS: 16
GL_ALPHA_BITS: 0
GL_BLUE_BITS: 8
GL_DEPTH_BITS: 24
GL_GREEN_BITS: 8
GL_MAX_3D_TEXTURE_SIZE: 16384
GL_MAX_TEXTURE_SIZE: 32768
GL_MAX_TEXTURE_UNITS: 4
GL_MAX_VIEWPORT_DIMS: 32768,32768
GL_RED_BITS: 8
GL_RENDERER: NVIDIA GeForce RTX 3060/PCIe/SSE2
GL_SHADING_LANGUAGE_VERSION: 4.60 NVIDIA
GL_STENCIL_BITS: 8
GL_VENDOR: NVIDIA Corporation
GL_VERSION: 4.6.0 NVIDIA 560.94
GPUDeviceEnabled: false
OGLEnabled: true
GL_EXTENSIONS: GL_AMD_multi_draw_indirect GL_AMD_seamless_cubemap_per_texture GL_AMD_vertex_shader_viewport_index GL_AMD_vertex_shader_layer GL_ARB_arrays_of_arrays GL_ARB_base_instance GL_ARB_bindless_texture GL_ARB_blend_func_extended GL_ARB_buffer_storage GL_ARB_clear_buffer_object GL_ARB_clear_texture GL_ARB_clip_control GL_ARB_color_buffer_float GL_ARB_compatibility GL_ARB_compressed_texture_pixel_storage GL_ARB_conservative_depth GL_ARB_compute_shader GL_ARB_compute_variable_group_size GL_ARB_conditional_render_inverted GL_ARB_copy_buffer GL_ARB_copy_image GL_ARB_cull_distance GL_ARB_debug_output GL_ARB_depth_buffer_float GL_ARB_depth_clamp GL_ARB_depth_texture GL_ARB_derivative_control GL_ARB_direct_state_access GL_ARB_draw_buffers GL_ARB_draw_buffers_blend GL_ARB_draw_indirect GL_ARB_draw_elements_base_vertex GL_ARB_draw_instanced GL_ARB_enhanced_layouts GL_ARB_ES2_compatibility GL_ARB_ES3_compatibility GL_ARB_ES3_1_compatibility GL_ARB_ES3_2_compatibility GL_ARB_explicit_attrib_location GL_ARB_explicit_uniform_location GL_ARB_fragment_coord_conventions GL_ARB_fragment_layer_viewport GL_ARB_fragment_program GL_ARB_fragment_program_shadow GL_ARB_fragment_shader GL_ARB_fragment_shader_interlock GL_ARB_framebuffer_no_attachments GL_ARB_framebuffer_object GL_ARB_framebuffer_sRGB GL_ARB_geometry_shader4 GL_ARB_get_program_binary GL_ARB_get_texture_sub_image GL_ARB_gl_spirv GL_ARB_gpu_shader5 GL_ARB_gpu_shader_fp64 GL_ARB_gpu_shader_int64 GL_ARB_half_float_pixel GL_ARB_half_float_vertex GL_ARB_imaging GL_ARB_indirect_parameters GL_ARB_instanced_arrays GL_ARB_internalformat_query GL_ARB_internalformat_query2 GL_ARB_invalidate_subdata GL_ARB_map_buffer_alignment GL_ARB_map_buffer_range GL_ARB_multi_bind GL_ARB_multi_draw_indirect GL_ARB_multisample GL_ARB_multitexture GL_ARB_occlusion_query GL_ARB_occlusion_query2 GL_ARB_parallel_shader_compile GL_ARB_pipeline_statistics_query GL_ARB_pixel_buffer_object GL_ARB_point_parameters GL_ARB_point_sprite GL_ARB_polygon_offset_clamp GL_ARB_post_depth_coverage GL_ARB_program_interface_query GL_ARB_provoking_vertex GL_ARB_query_buffer_object GL_ARB_robust_buffer_access_behavior GL_ARB_robustness GL_ARB_sample_locations GL_ARB_sample_shading GL_ARB_sampler_objects GL_ARB_seamless_cube_map GL_ARB_seamless_cubemap_per_texture GL_ARB_separate_shader_objects GL_ARB_shader_atomic_counter_ops GL_ARB_shader_atomic_counters GL_ARB_shader_ballot GL_ARB_shader_bit_encoding GL_ARB_shader_clock GL_ARB_shader_draw_parameters GL_ARB_shader_group_vote GL_ARB_shader_image_load_store GL_ARB_shader_image_size GL_ARB_shader_objects GL_ARB_shader_precision GL_ARB_shader_storage_buffer_object GL_ARB_shader_subroutine GL_ARB_shader_texture_image_samples GL_ARB_shader_texture_lod GL_ARB_shading_language_100 GL_ARB_shader_viewport_layer_array GL_ARB_shading_language_420pack GL_ARB_shading_language_include GL_ARB_shading_language_packing GL_ARB_shadow GL_ARB_sparse_buffer GL_ARB_sparse_texture 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all presets set to default

Made a new back up after default settings. Restore led an aatempted new start followed ba  failute. Did send crash report to adobe.

Older back up files showedd the same immidiate failure a above.

[AxelMatt]

Do you run Lightroom as an Adminstrator or an user with Admin rightd?

Does Lightroom has full access rights to the catalog folder (incl. all sub folders) and the appropriate folder for the backups?

Please post a screenshot in which we can see the structure of  your catalog folder.

As I see in the system informations you graphic device driver isn't actual. Goto NVidia's site and download the recent driver version for your card. Make sure that you install the Studio version and not the Game Ready version of the NVidia driver.

[christiank96522668]

Dear Axel,

thank you so much for your supprt so far.

I did download the recent studio driver and yes: my account has admin rights. I am not aware that I might run Lightroom under non admin rights (how could I verify?).

Pls. find the scrrenshot of the folder attached. How can I verify that LR has all rights needed for the folder??

[AxelMatt]

If Lightroom runs under your account and this account has Admin rights LR is running also with Admin rights.

To check the access rights open the Explorer, do an right click to the appropriate folder, then click Properties and then click the Security tab.

How do I change folder and file Permissions? - Microsoft Community

Understanding File and Folder Permissions in Windows | Dell US

Especially  check the access rights of the lrcat-data folder.

Otherwise, I have no idea at the moment where the problem could be. How long does the problem exists? Did it work before? If yes, what has been changed on your system before the error occur?

[christiank96522668]

the folders comprise full rights for the admin. I changed the rights for the actual dektop user to full rights as well.

I still see the same error message as posted initially. The message says that the lrcat file does not contain the AI data - as I unterstand. Is it possible that LR does not write the appropiate data into the lrcat-data folder when saving the back up file for any reason?

Honestly I did save the back up files regularly but never verified that they do work. So, I am not able to correlate the issue to any event.

[AxelMatt]

... Is it possible that LR does not write the appropiate data into the lrcat-data folder when saving the back up file for any reason?

By @christiank96522668

This you can check very easily. Open one of the .zip-file that created during the backup process and check if there's a lrcat-data folder is in it and check the size.

What else you can try is to resett the preferences of Lightroom Classic:  How to reset Lightroom Classic preferences (adobe.com) 

It's recommended to backup your preferences before you reset the preferences to the default settings: 

https://helpx.adobe.com/lightroom-classic/kb/preference-file-and-other-file-locations.html

[christiank96522668]

I did resett the preferences as indicated and did run a back up.

Again - it was failing. The failure report as indicated initially did not appear. But there was a crash and I sent the crash report to Adobe and noted my email adress: <Mod: mail address removed>

I am sending the report t you as well as attachment.

The file looks different to yours. Pls. see the 2nd attachment

[Moderator]

[personal information removed per policy - 

https://community.adobe.com/t5/adobe-community-professionals/email-signatures-and-personal-informati...

[This is a public forum, not Adobe support, please do not post personal information]

[AxelMatt]

I'm a little bit confused. The information about the graphical device differs between the System Info and the crash report. As I see in the crash report your installed driver version is from January 2024. Also a AMD Radeon is listed (as offline).

The following steps you should do and try after every step if it works.

1. Check your system if it's up-to-date. Make sure that ALL recent patches and updates for the operating system and the application, all recent versions for the chipset and device driver installed.

2. Create a new Lightroom catalog, import several images and check ifd the backup works.

3. A complete and CLEAN reinstallation of Lightroom by following the steps below.

• Backup all personal data, like templates, presets etc.
• Uninstall everything cc including preferences,    https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
• Then uninstall the cc desktop app,    https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

• Clean your computer of cc files per   http://www.adobe.com/support/contact/cscleanertool.html
• Restart your computer (don't skip this)

• Reinstall the cc desktop app,    https://www.adobe.com/creativecloud/desktop-app.html
• Use the desktop app to install your cc programs/trials
• Restore your personal data.

If you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here: Adobe Creative Cloud, needed to resolve this problem, is missing or damaged

If this all doesn't help please contact the Adobe support. I don't have no more idea what's the problem could be.

[christiank96522668]

I did install the August driver for my rtx 3060 graphics.

AMD Radeon is deactivated. I think this is the onboard graphics of my motherboard ProArtX670E-Creator WIFI.

My operating system is up to date (Windows 11)

I am currently checking my drivers.

Later I will go for the complete an clean reinstallation of Lightroom as describe. I will let you know wether this procedure worked.

By the way: your last link does not work

[AxelMatt]

...

By the way: your last link does not work

By @christiank96522668

@christiank96522668 Thank you. I've correct it.