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Lightroom Classic 10.1.1 freezes all the time

Community Beginner ,
Mar 05, 2021 Mar 05, 2021

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Recently Lightroom Classic keeps freezing every time I try to use it, especially when I attempt to apply a preset. I already reset my preferences, optimised the catalogue, reinstalled the programme and disabled GPU.

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Crash or freeze, Problem or error

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Adobe Community Professional ,
Mar 05, 2021 Mar 05, 2021

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Please give us more informations including the following :

Adobe product and version number

Operating system and version number

The full text of any error message (s)

What you were doing when the problem occurred

Screenshots of the problem and/or error messages

Computer hardware, such as CPU; GPU; the amount of RAM; etc

 

To insert screenshots, please use the "Insert Photos" icon in the toolbar, so that we don't have to download them.

insert graphic mini.png 

Thanks. The above info will help us in trying to solve your problem.

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Community Beginner ,
Mar 09, 2021 Mar 09, 2021

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Thank you, I have the following info:

  • Adobe Lightroom Classic version 10.1.1 (however, I tried going back to an earlier version and had the same problem)
  • Windows 10
  • I don't receive any error messages, the program just stops responding and I have to close and restart the program.
  • Usually, this happens when Developing a photo, especially after applying a preset, but also when making other edits. At the moment I cannot make any changes to any photo because the program already freezes when trying to make one tiny change.
  • Processor: Intel(R) Core(TM) i5-9300H CPU @ 2.40GHz
  • RAM: 16 GB
  • GPU 0: Intel(R) UHD Graphics 630
  • GPU 1: NVIDIA Quadro P600

 

Thanks in advance!

 

lightroom not responding.png

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Adobe Community Professional ,
Mar 09, 2021 Mar 09, 2021

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Do you have tried to deactivate the  CPU internal Intel graphic card?

Take a look here: Fehlerbehebung für den Grafikprozessor und den Grafiktreiber von Photoshop (GPU) (adobe.com)

-> Scroll down to point 8

 

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Community Beginner ,
Mar 11, 2021 Mar 11, 2021

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Yes, I have already tried this, but it makes no difference unfortunately...

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Adobe Community Professional ,
Mar 12, 2021 Mar 12, 2021

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LATEST

Is your Nvidia graphic driver up-to-date? If no try to install the latest version (v461.71) of the Studio driver and check again. Do you have the latest driver try to install a older version. Sometime the recent drivers can be buggy.

 

If this doesn't help try to create a new catalog and import several picture and check if it's work.

 

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