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Lightroom Classic 10.2 crashing & showing error since update

New Here ,
Mar 18, 2021 Mar 18, 2021

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After I update, My Lr classic can't be used even only zoom in any picture.

It show error message and shut off program

 

 

{Thread title edited by moderator}

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Bug, Problem or error

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Adobe Employee ,
Mar 19, 2021 Mar 19, 2021

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Hi,

 

We're sorry about the trouble with Lightroom Classic. Would you mind telling us which operating system are you working on? What does the error message say?

 

You can try disabling the option to Use graphics processor from Lightroom Classic by going to Preferences, then Performance. Once done, quit & relaunch Lightroom Classic to check if that helps.

 

If the issue persists, you can try to reset the preferences of Lightroom using the steps mentioned here: https://adobe.ly/2JSym5e

Please backup your presets prior to resetting the preferences.

 

Let us know how it goes!

Regards,

Nikunj

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