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Lightroom Classic 10.2 Slow & Freezing

New Here ,
May 10, 2021 May 10, 2021

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I've posted before but thread went dead, hoping someone can assist.

I recently upgraded my CPU (intel i7 7700k to amd 5900x) and have been having issues running lightroom since. I am not using an old catalog with thousands of photos, I created a new catalog.

While in light room classic 10.2 , after about 10-15 minutes  he software just freezes (this has happened while in develope module , library modue and while exporting) and after a few minutes get an error occured screen. (attached is the Error and my system info)

I have ran diagnostics on my hardware and it all comes back ok. I have turned off all plug-ins within lightroom classic. Exempted windows virus protection from scanning the m.2 drive that all of my adobe apps and photos run on. I have uninstalled and reinstalled lightroom onto two other drives with no luck. I have reset preferences countless times and still run into the same issue. 

TOPICS
Crash or freeze, Performance, Problem or error, Windows

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Adobe Community Professional ,
May 16, 2021 May 16, 2021

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Hi,

Just to let you know, many of us have read your question. I am a Mac person, so I cannot help on the PC side, as this is. probably an issue of OS vs LR!!! 

Normally I would recommend uninstalling, removing preferences, and reinstalling - however it sound like you have done that.

Out of curiosity, have you tried installing the previous version of Lightroom Classic and tested to see if it works?

If it did work as expected, then you could next try "updating" the application to 10.2 through the Adobe Cloud to see if it makes a difference.

And if your application (LR) installed on the boot drive? just a thought as I dont know PCs.

 

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New Here ,
May 17, 2021 May 17, 2021

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Hello, 

I have uninstalled and installed the two prior verions of LR classic and I ran into the same issue. I also updated to the current 10.2 through the adobe cloud updater and I ran into the same outcome. 
I have LR Classic along with all adobe apps on a seperate drive that is not my boot drive, which is an m.2 nvme4 ssd. I have also tried to install it on my boot drive along with another ssd I have installed and it all results in the same , freezing after moderate use , 10-18 minutes in. 

I think i will be reinstalling windows and if that doesnt fix this i guess ill be leaving adobe behind.

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Adobe Community Professional ,
May 17, 2021 May 17, 2021

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Hmmm - does sound like a system OS issue

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New Here ,
May 17, 2021 May 17, 2021

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I will be doing that this weekend because I honestly dont feel like dealing with it right now and will update saturday. 

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LEGEND ,
May 16, 2021 May 16, 2021

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Many of us (including me) will not download attachments. Please place your screen captures into your reply by using the "Insert Photos" icon.

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New Here ,
May 17, 2021 May 17, 2021

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Appologies, I did not think that concern through. below is a snap of my System Info. 

 system_info.png

 

below is the error report that was given:

<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="4.7.0" clientVersion="4.7.0" applicationName="Adobe Lightroom Classic" applicationVersion="10.2" build="[202103041821-226a1211]" source="Windows-Client" crashType="n/a">
<time year="2021" month="5" day="10" hour="21" minute="20" second="1" timeoffset="-480" timezone="Pacific Daylight Time"/>
<user guid="1a5f0d31-c271-4f7a-bffb-9b5223d6bc03"/>
<system platform="Windows 10 Pro" osversion="10.0" osbuild="19042" applicationlanguage="en-us" userlanguage="en-US" oslanguage="en-US" ram="65448" machine="AMD Ryzen 9 5900X 12-Core Processor" model="AMD64 Family 25 Model 33 Stepping 0" cpuCount="24" cpuType="8664" cpuFreq="3693 MHz" processorArchitecture="9"/>
<gpu>
<gpuinfo availability="Running/Full Power" adapterCompatibility="NVIDIA" adapterRAM="4095 MB" caption="NVIDIA GeForce RTX 2080 Ti" description="NVIDIA GeForce RTX 2080 Ti" driverDate="20210423000000.000000-000" driverVersion="27.21.14.6627" videoModeDescription="3840 x 2160 x 4294967296 colors" pnpDeviceID="PCI&#92;VEN_10DE&#38;DEV_1E07&#38;SUBSYS_24833842&#38;REV_A1&#92;4&#38;1D81E16&#38;0&#38;0019" installedDisplayDrivers="nvldumdx.dll"/>
</gpu>
<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00007FFF811A12DE">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x00007FFF811A12DE" symbolname="memcmp"/>
<stackStatement index="1" address="0x000000001D9F0E0F" symbolname="zip_source_win32handle_create"/>
<stackStatement index="2" address="0x000000001D44144E" symbolname="CTJPEGLibTerminate"/>
<stackStatement index="3" address="0x000000001D226612" symbolname="AgRedeye_load"/>
<stackStatement index="4" address="0x000000001CBD1083" symbolname="CreateObject"/>
<stackStatement index="5" address="0x000000001D0C3149" symbolname="AgRedeye_load"/>
<stackStatement index="6" address="0x000000001D0C3048" symbolname="AgRedeye_load"/>
<stackStatement index="7" address="0x000000001CBCF08D" symbolname="CreateObject"/>
<stackStatement index="8" address="0x00007FFF982D1BB2" symbolname="configthreadlocale"/>
<stackStatement index="9" address="0x00007FFF9A147034" symbolname="BaseThreadInitThunk"/>
<stackStatement index="10" address="0x00007FFF9AAA2651" symbolname="RtlUserThreadStart"/>
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</backtrace>
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<register name="RBX" value="0x00000004AAA698C0"/>
<register name="RCX" value="0x000000000000024C"/>
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<dumpType>
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</dumpType>
<hbLogSessionDllStatus>

</hbLogSessionDllStatus>
</crash>

<sessionId>
74260651-ae7f-463a-9aa2-a8d9586b33c9
</sessionId>
</crashreport>

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