Lightroom classic 10.3 for windows don't respond

New Here ,
Jun 08, 2021 Jun 08, 2021

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i downloaded the latest version but it doesn't respond.I uninstalled and reinstalled but the problem persists, how to fix? 

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LEGEND ,
Jun 08, 2021 Jun 08, 2021

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Do you mean you can't even open Lightroom Classic? Or does it open and then stop working? Please provide details. If there is an error message, please quote the exact complete unedited word-for-word error message.

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New Here ,
Jun 09, 2021 Jun 09, 2021

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program open and then stop working for ten minutes, after working normally. II have exclused gpu support but the problem persisted, can I fix?

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New Here ,
Jun 09, 2021 Jun 09, 2021

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If I open Edge crhomium Lightroom start normally. There is a problem with the internet connection?

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Adobe Community Professional ,
Jun 08, 2021 Jun 08, 2021

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The first thing that you should try is to switch off the GPU support from the Lightroom preferences and check if that helps to fix the issue.

Go to Lightroom > Preferences > Performance tab > Uncheck "Use Graphics Processor" > Restart Lightroom.

https://helpx.adobe.com/lightroom-classic/kb/lightroom-gpu-faq.html#troubleshooting

https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html

 

If Lightroom doesn't start correctly the please see "Solution 2" in the document behind the second link.

Troubleshoot GPU issues | Lightroom Classic (adobe.com)

 

Another step is to try to reset the Lightroom preferences.

https://www.lightroomqueen.com/how-do-i-reset-lightrooms-preferences/

 

If this doesn't help we need more informations about your environment.

Which operating system do you use?

Which version of Lightroom do you use?

Please post the exact version and not only phrases as "recent", "latest" and so on.

 

Do you get an error message? If yes, please post the exact message or an screenshot. 

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