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Lightroom Classic 10.4 on macOS Catalina still not opening

Community Beginner ,
Aug 18, 2021 Aug 18, 2021

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I haven't used Lightroom Classic in about 2 months, but it was working fine in May. Recently, while on 10.3, I opened the app only to have it crash on me. Upon opening the app, I saw the splash screen, the icon showed up in my dock, and then it disappeared; never opening the application. I revereted back to 10.2 and that did not work either.

 

Luckily 10.4 was released and I updated the app after reading in the relase notes and noticed mention that the following was fixed, "Lightroom Classic crashes on launch."

 

After upgrading, the applicaiton is still crashing on me. I have un- and re-installed the app. I have even signed out of Creative Cloud, signed back in, and also un- and re-installed Lightroom, but nothing. When trying to uninstall Creative Cloud, I was alerted that I had apps that were still installed (of course), and therefore, Creative Cloud couldn't be uninstalled. That said, that same prompt offered to repair CC. I did that and it didn't help. I again signed-out and then -in to see if that helped - nothing.

 

I have no crash logs since the app merely displays the splash and then disappears. Any ideas?

 

2018 MacBook Pro

macOS Catalina (10.15.7)

Creative Cloud (5.5.0.619)

Lightroom Classic (10.4)

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macOS

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LEGEND ,
Aug 18, 2021 Aug 18, 2021

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One step I do not notice in what you have tried is restoring the preference file, also,known as resetting the preference file.

 

The preference file can get corrupted, leading to buggy behavior. The preference file will survive updates, upgrades, uninstalls, and reinstalls. 

Restoring the preference file is basically deleting the preference file, then upon restart of LrC, a fresh new preference file gets created. Note that existing settings in preferences will get reset to defaults.

 

see: https://helpx.adobe.com/lightroom-classic/help/setting-preferences-lightroom.html

 

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Community Beginner ,
Aug 19, 2021 Aug 19, 2021

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Hello @GoldingD , thank you for your help.

 

I followed the link and tried both Method 1 & 2. After deleting the preferences file. I restarted the machine, and then launched Lightroom Classic. Both times, the application displayed the splash screen and once again shut down. 

 

Interestingly enough, using Method 1 yielded a proper crash/problem report. Usually upon Lightroom failing to open, nothing else occurs. Using Method 1, the splash screen appeared, dissapeared, and then a prompt displayed the crash/problem. I have attached screenshots of what I saw on my desktop, as well as a crash report in a .txt file.

 

Thank you again for your suggestion.

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LEGEND ,
Aug 19, 2021 Aug 19, 2021

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The following reply's are separated on purpose. I would like to keep the separate points apart. First two are about a bit more info, and how to preferably post them, last point is posting at another site that may be more helpful, especially as you have a crash report.

 

 

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LEGEND ,
Aug 19, 2021 Aug 19, 2021

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Please post your System Information as Lightroom Classic (LrC) reports it. In LrC click on Help, then System Info, then Copy. Paste that information into a reply. Please present all information from first line down to and including Plug-in Info. Info after Plug-in info can be cut as that is just so much dead space to us non-Techs.

 

Sample below as of 7/1/2021

 

Lightroom Classic version: 10.3 [ 202105281559-8dc50eb4 ]
License: Creative Cloud
Language setting: en
Operating system: Windows 10 - Business Edition
Version: 10.0.19043
Application architecture: x64
System architecture: x64
Logical processor count: 8
Processor speed: 4.0GHz
SqLite Version: 3.34.0
Built-in memory: 16317.1 MB
Real memory available to Lightroom: 16317.1 MB
Real memory used by Lightroom: 1302.8 MB (7.9%)
Virtual memory used by Lightroom: 1586.9 MB
GDI objects count: 746
USER objects count: 2288
Process handles count: 1909
Memory cache size: 252.3MB
Internal Camera Raw version: 13.3 [ 807 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 299MB / 8158MB (3%)
Camera Raw real memory: 303MB / 16317MB (1%)
System DPI setting: 96 DPI (high DPI mode)
Desktop composition enabled: Yes
Displays: 1) 2560x1440
Input types: Multitouch: No, Integrated touch: No, Integrated pen: Yes, External touch: No, External pen: Yes, Keyboard: No
 
Graphics Processor Info:
DirectX: NVIDIA GeForce GTX 1070 Ti (27.21.14.6089)
 
Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic
Library Path: F:\Files\Pictures\Vacations and Day Trips\Photo Trips\24 Photo Trip September 2019\24 Photo Trip September 2019-v10.lrcat
Settings Folder: C:\Users\goldi\AppData\Roaming\Adobe\Lightroom
 
Installed Plugins:
1) Aurora HDR
2) ColorChecker Camera Calibration
3) DxO PhotoLab 3
4) DxO PhotoLab 3 Importer
5) HDR Efex Pro 2
6) Helicon Focus Export

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Community Beginner ,
Aug 19, 2021 Aug 19, 2021

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@GoldingD  Thank you, that is very helpful. I couldn't get to (LrC > Help > System Info) since I'm unable to open the application, but regardless, I will keep this in mind in the future. Thank you!

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LEGEND ,
Aug 19, 2021 Aug 19, 2021

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Please avoid attaching images in your posts, many community members absolutly refuse to open thosecattachments, they do not trust them, no matter, what anyone may state. Instead, use the Insert Photo button.

 

CreateAPost.png

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Community Beginner ,
Aug 19, 2021 Aug 19, 2021

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@GoldingD  I appreciate that, I'll use the Insert Photo button next time, thank you!

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LEGEND ,
Aug 19, 2021 Aug 19, 2021

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I recommend that you post your problem over at the official Adobe Feedback site. That site is what the Adobe Techs prefer to receive possible bugs in. That site is monitored by Adobe Techs. The community pages, not so much.

 

When signing in to the Feedback site, use your Photoshop Family login (same login you used in this community)

 

Include all of the above, your problem, your observations, what you have attempted, your system info as reported by LrC, the Crash Report (probably not as attachments)

 

ahh, this crash report:, from your attachments:

GoldingD_0-1629406554102.png

and/or (are these the same report shown differently?)

 

Process:               Adobe Lightroom Classic [944]
Path:                  /Applications/Adobe Lightroom Classic/Adobe Lightroom Classic.app/Contents/MacOS/Adobe Lightroom Classic
Identifier:            com.adobe.LightroomClassicCC7
Version:               10.4 [202108071231-af9219b9] (10.4)
Code Type:             X86-64 (Native)
Parent Process:        ??? [1]
Responsible:           Adobe Lightroom Classic [944]
User ID:               501

Date/Time:             2021-08-19 15:21:43.765 -0400
OS Version:            Mac OS X 10.15.7 (19H1323)
Report Version:        12
Bridge OS Version:     5.5 (18P4759a)
Anonymous UUID:        7978B6BD-40CB-8BE0-6CCA-ACABC050754F


Time Awake Since Boot: 660 seconds

System Integrity Protection: enabled

Crashed Thread:        26  Worker Thread

Exception Type:        EXC_BAD_ACCESS (SIGSEGV)
Exception Codes:       KERN_INVALID_ADDRESS at 0x0000000000000000
Exception Note:        EXC_CORPSE_NOTIFY

Termination Signal:    Segmentation fault: 11
Termination Reason:    Namespace SIGNAL, Code 0xb
Terminating Process:   exc handler [944]

VM Regions Near 0:
--> 
    __TEXT                 0000000109c39000-0000000109e3d000 [ 2064K] r-x/r-x SM=COW  /Applications/Adobe Lightroom Classic/Adobe Lightroom Classic.app/Contents/MacOS/Adobe Lightroom Classic

Thread 0:: Dispatch queue: com.apple.main-thread
0   libsystem_kernel.dylib        	0x00007fff71ed7882 __psynch_cvwait + 10
1   libsystem_pthread.dylib       	0x00007fff71f98425 _pthread_cond_wait + 698
2   com.adobe.ag.kernel           	0x000000010a54322b AgConditionLock_wait + 195
3   com.adobe.ag.kernel           	0x000000010a52ae22 AgTransitQueue_dequeueToLuaState + 113
4   com.adobe.ag.kernel           	0x000000010a52b8a3 0x10a509000 + 141475
5   com.adobe.ag.kernel           	0x000000010a5143bd 0x10a509000 + 46013
6   com.adobe.ag.kernel           	0x000000010a523024 0x10a509000 + 106532
7   com.adobe.ag.kernel           	0x000000010a514838 0x10a509000 + 47160
8   com.adobe.ag.kernel           	0x000000010a513f0f 0x10a509000 + 44815
9   com.adobe.ag.kernel           	0x000000010a514a92 0x10a509000 + 47762
10  com.adobe.ag.kernel           	0x000000010a50c6df lua_pcall + 105
11  com.adobe.ag.kernel           	0x000000010a50e508 0x10a509000 + 21768
12  com.adobe.ag.kernel           	0x000000010a5143bd 0x10a509000 + 46013
13  com.adobe.ag.kernel           	0x000000010a523024 0x10a509000 + 106532
14  com.adobe.ag.kernel           	0x000000010a514838 0x10a509000 + 47160
15  com.adobe.ag.kernel           	0x000000010a513f0f 0x10a509000 + 44815
16  com.adobe.ag.kernel           	0x000000010a514a92 0x10a509000 + 47762
17  com.adobe.ag.kernel           	0x000000010a50c6df lua_pcall + 105
18  com.adobe.ag.kernel           	0x000000010a50e508 0x10a509000 + 21768
19  com.adobe.ag.kernel           	0x000000010a5143bd 0x10a509000 + 46013
20  com.adobe.ag.kernel           	0x000000010a523024 0x10a509000 + 106532
21  com.adobe.ag.kernel           	0x000000010a514838 0x10a509000 + 47160
22  com.adobe.ag.kernel           	0x000000010a50c654 lua_call + 41
23  com.adobe.ag.substrate        	0x000000010a7abbd2 AgShutdownNotification_appWillTerminate + 68
24  com.adobe.ag.ui               	0x000000010a6ec1ad 0x10a67f000 + 446893
25  com.adobe.LightroomClassicCC7 	0x0000000109d6a2ee 0x109c39000 + 1250030
26  com.apple.CoreFoundation      	0x00007fff37c822af __CFNOTIFICATIONCENTER_IS_CALLING_OUT_TO_AN_OBSERVER__ + 12
27  com.apple.CoreFoundation      	0x00007fff37c82243 ___CFXRegistrationPost1_block_invoke + 63
28  com.apple.CoreFoundation      	0x00007fff37c821b8 _CFXRegistrationPost1 + 372
29  com.apple.CoreFoundation      	0x00007fff37c81e24 ___CFXNotificationPost_block_invoke + 80
30  com.apple.CoreFoundation      	0x00007fff37c51f8d -[_CFXNotificationRegistrar find:object:observer:enumerator:] + 1554
31  com.apple.CoreFoundation      	0x00007fff37c51439 _CFXNotificationPost + 1351
32  com.apple.Foundation          	0x00007fff3a2cf086 -[NSNotificationCenter postNotificationName:object:userInfo:] + 59
33  com.apple.AppKit              	0x00007fff351caca8 -[NSApplication terminate:] + 1385
34  com.apple.CoreFoundation      	0x00007fff37c6e37c __invoking___ + 140
35  com.apple.CoreFoundation      	0x00007fff37c6e221 -[NSInvocation invoke] + 303
36  com.apple.CoreFoundation      	0x00007fff37ca17ba -[NSInvocation invokeWithTarget:] + 70
37  com.adobe.ag.substrate        	0x000000010a7be87c callObjectSelectorWithLuaStateStartingAtIndex + 336
38  com.adobe.ag.kernel           	0x000000010a5143bd 0x10a509000 + 46013
39  com.adobe.ag.kernel           	0x000000010a523024 0x10a509000 + 106532
40  com.adobe.ag.kernel           	0x000000010a514838 0x10a509000 + 47160
41  com.adobe.ag.kernel           	0x000000010a50c654 lua_call + 41
42  com.adobe.LightroomClassicCC7 	0x0000000109d6911c 0x109c39000 + 1245468
43  com.adobe.LightroomClassicCC7 	0x0000000109d6926c 0x109c39000 + 1245804
44  com.apple.Foundation          	0x00007fff3a384d5a __NSFireTimer + 67
45  com.apple.CoreFoundation      	0x00007fff37ca7279 __CFRUNLOOP_IS_CALLING_OUT_TO_A_TIMER_CALLBACK_FUNCTION__ + 20
46  com.apple.CoreFoundation      	0x00007fff37ca6ddf __CFRunLoopDoTimer + 859
47  com.apple.CoreFoundation      	0x00007fff37ca68c7 __CFRunLoopDoTimers + 322
48  com.apple.CoreFoundation      	0x00007fff37c8b67a __CFRunLoopRun + 1871
49  com.apple.CoreFoundation      	0x00007fff37c8a8ce CFRunLoopRunSpecific + 462
50  com.apple.HIToolbox           	0x00007fff368b6abd RunCurrentEventLoopInMode + 292
51  com.apple.HIToolbox           	0x00007fff368b67d5 ReceiveNextEventCommon + 584
52  com.apple.HIToolbox           	0x00007fff368b6579 _BlockUntilNextEventMatchingListInModeWithFilter + 64
53  com.apple.AppKit              	0x00007fff34efd739 _DPSNextEvent + 883
54  com.apple.AppKit              	0x00007fff34efbf80 -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 1352
55  com.apple.AppKit              	0x00007fff34eedc8e -[NSApplication run] + 658
56  com.apple.AppKit              	0x00007fff34ebfa76 NSApplicationMain + 777
57  com.adobe.LightroomClassicCC7 	0x0000000109cb2a8d main + 1427
58  libdyld.dylib                 	0x00007fff71d93cc9 start + 1

Thread 1:
0   libsystem_pthread.dylib       	0x00007fff71f93b68 start_wqthread + 0

Thread 2:
0   libsystem_pthread.dylib       	0x00007fff71f93b68 start_wqthread + 0

Thread 3:
0   libsystem_pthread.dylib       	0x00007fff71f93b68 start_wqthread + 0

Thread 4:
0   libsystem_pthread.dylib       	0x00007fff71f93b68 start_wqthread + 0

Thread 5:
0   libsystem_pthread.dylib       	0x00007fff71f93b68 start_wqthread + 0

Thread 6:
0   libsystem_pthread.dylib       	0x00007fff71f93b68 start_wqthread + 0

Thread 7:: Worker Thread Dispatcher
0   libsystem_kernel.dylib        	0x00007fff71ed7882 __psynch_cvwait + 10
1   libsystem_pthread.dylib       	0x00007fff71f98425 _pthread_cond_wait + 698
2   com.adobe.ag.kernel           	0x000000010a543190 AgConditionLock_wait + 40
3   com.adobe.ag.kernel           	0x000000010a52ae22 AgTransitQueue_dequeueToLuaState + 113
4   com.adobe.ag.kernel           	0x000000010a52b8a3 0x10a509000 + 141475
5   com.adobe.ag.kernel           	0x000000010a5143bd 0x10a509000 + 46013
6   com.adobe.ag.kernel           	0x000000010a523024 0x10a509000 + 106532
7   com.adobe.ag.kernel           	0x000000010a514838 0x10a509000 + 47160
8   com.adobe.ag.kernel           	0x000000010a50c654 lua_call + 41
9   com.adobe.ag.substrate        	0x000000010a7c2c45 AgLua_callWithAutoReleasePool + 76
10  com.adobe.ag.kernel           	0x000000010a5143bd 0x10a509000 + 46013
11  com.adobe.ag.kernel           	0x000000010a523024 0x10a509000 + 106532
12  com.adobe.ag.kernel           	0x000000010a514838 0x10a509000 + 47160
13  com.adobe.ag.kernel           	0x000000010a513f0f 0x10a509000 + 44815
14  com.adobe.ag.kernel           	0x000000010a514a92 0x10a509000 + 47762
15  com.adobe.ag.kernel           	0x000000010a50c6df lua_pcall + 105
16  com.adobe.ag.substrate        	0x000000010a7a953d 0x10a782000 + 161085
17  com.apple.Foundation          	0x00007fff3a31e212 __NSThread__start__ + 1064
18  libsystem_pthread.dylib       	0x00007fff71f98109 _pthread_start + 148
19  libsystem_pthread.dylib       	0x00007fff71f93b8b thread_start + 15

Thread 8:: cr_scratch
0   libsystem_kernel.dylib        	0x00007fff71ed7882 __psynch_cvwait + 10
1   libsystem_pthread.dylib       	0x00007fff71f98425 _pthread_cond_wait + 698
2   libc++.1.dylib                	0x00007fff6f066592 std::__1::condition_variable::wait(std::__1::unique_lock<std::__1::mutex>&) + 18
3   com.adobe.ag.AgImageIO        	0x00000001127c30db 0x112102000 + 7082203
4   com.adobe.ag.AgImageIO        	0x00000001124cf531 0x112102000 + 3986737
5   libsystem_pthread.dylib       	0x00007fff71f98109 _pthread_start + 148
6   libsystem_pthread.dylib       	0x00007fff71f93b8b thread_start + 15

Thread 9:: BGThread (AMD Radeon Pro 560X)
0   libsystem_kernel.dylib        	0x00007fff71ed7882 __psynch_cvwait + 10
1   libsystem_pthread.dylib       	0x00007fff71f98425 _pthread_cond_wait + 698
2   libc++.1.dylib                	0x00007fff6f066592 std::__1::condition_variable::wait(std::__1::unique_lock<std::__1::mutex>&) + 18
3   com.adobe.ag.AgImageIO        	0x000000011285ee43 0x112102000 + 7720515
4   com.adobe.ag.AgImageIO        	0x00000001124cf531 0x112102000 + 3986737
5   libsystem_pthread.dylib       	0x00007fff71f98109 _pthread_start + 148
6   libsystem_pthread.dylib       	0x00007fff71f93b8b thread_start + 15

Thread 10:: BGThread (Intel(R) UHD Graphics 630)
0   libsystem_kernel.dylib        	0x00007fff71ed7882 __psynch_cvwait + 10
1   libsystem_pthread.dylib       	0x00007fff71f98425 _pthread_cond_wait + 698
2   libc++.1.dylib                	0x00007fff6f066592 std::__1::condition_variable::wait(std::__1::unique_lock<std::__1::mutex>&) + 18
3   com.adobe.ag.AgImageIO        	0x000000011285ee43 0x112102000 + 7720515
4   com.adobe.ag.AgImageIO        	0x00000001124cf531 0x112102000 + 3986737
5   libsystem_pthread.dylib       	0x00007fff71f98109 _pthread_start + 148
6   libsystem_pthread.dylib       	0x00007fff71f93b8b thread_start + 15

Thread 11:: cr_gpu_compute_init_task_queue
0   libsystem_kernel.dylib        	0x00007fff71ed7882 __psynch_cvwait + 10
1   libsystem_pthread.dylib       	0x00007fff71f98425 _pthread_cond_wait + 698
2   com.adobe.ag.AgImageIO        	0x0000000112d9297c 0x112102000 + 13175164
3   com.adobe.ag.AgImageIO        	0x00000001124fd603 0x112102000 + 4175363
4   com.adobe.ag.AgImageIO        	0x00000001124cf531 0x112102000 + 3986737
5   libsystem_pthread.dylib       	0x00007fff71f98109 _pthread_start + 148
6   libsystem_pthread.dylib       	0x00007fff71f93b8b thread_start + 15

Thread 12:: AgFileWatching
0   libsystem_kernel.dylib        	0x00007fff71ed9766 kevent + 10
1   com.adobe.ag.substrate        	0x000000010a78cf49 0x10a782000 + 44873
2   com.adobe.ag.kernel           	0x000000010a5143bd 0x10a509000 + 46013
3   com.adobe.ag.kernel           	0x000000010a514827 0x10a509000 + 47143
4   com.adobe.ag.kernel           	0x000000010a513f0f 0x10a509000 + 44815
5   com.adobe.ag.kernel           	0x000000010a514a92 0x10a509000 + 47762
6   com.adobe.ag.kernel           	0x000000010a50c6df lua_pcall + 105
7   com.adobe.ag.kernel           	0x000000010a50e508 0x10a509000 + 21768
8   com.adobe.ag.kernel           	0x000000010a5143bd 0x10a509000 + 46013
9   com.adobe.ag.kernel           	0x000000010a523024 0x10a509000 + 106532
10  com.adobe.ag.kernel           	0x000000010a513f0f 0x10a509000 + 44815
11  com.adobe.ag.kernel           	0x000000010a5148d8 lua_resume + 113
12  com.adobe.ag.kernel           	0x000000010a50f123 0x10a509000 + 24867
13  com.adobe.ag.kernel           	0x000000010a50efab 0x10a509000 + 24491
14  com.adobe.ag.kernel           	0x000000010a5143bd 0x10a509000 + 46013
15  com.adobe.ag.kernel           	0x000000010a523024 0x10a509000 + 106532
16  com.adobe.ag.kernel           	0x000000010a514838 0x10a509000 + 47160
17  com.adobe.ag.kernel           	0x000000010a50c654 lua_call + 41
18  com.adobe.ag.substrate        	0x000000010a7c2c45 AgLua_callWithAutoReleasePool + 76
19  com.adobe.ag.kernel           	0x000000010a5143bd 0x10a509000 + 46013
20  com.adobe.ag.kernel           	0x000000010a523024 0x10a509000 + 106532
21  com.adobe.ag.kernel           	0x000000010a514838 0x10a509000 + 47160
22  com.adobe.ag.kernel           	0x000000010a513f0f 0x10a509000 + 44815
23  com.adobe.ag.kernel           	0x000000010a514a92 0x10a509000 + 47762
24  com.adobe.ag.kernel           	0x000000010a50c6df lua_pcall + 105
25  com.adobe.ag.substrate        	0x000000010a7a953d 0x10a782000 + 161085
26  com.apple.Foundation          	0x00007fff3a31e212 __NSThread__start__ + 1064
27  libsystem_pthread.dylib       	0x00007fff71f98109 _pthread_start + 148
28  libsystem_pthread.dylib       	0x00007fff71f93b8b thread_start + 15

Thread 13:
0   libsystem_pthread.dylib       	0x00007fff71f93b68 start_wqthread + 0

Thread 14:
0   libsystem_pthread.dylib       	0x00007fff71f93b68 start_wqthread + 0

Thread 15:
0   libsystem_pthread.dylib       	0x00007fff71f93b68 start_wqthread + 0

Thread 16:
0   libsystem_pthread.dylib       	0x00007fff71f93b68 start_wqthread + 0

Thread 17:
0   libsystem_pthread.dylib       	0x00007fff71f93b68 start_wqthread + 0

Thread 18:
0   libsystem_pthread.dylib       	0x00007fff71f93b68 start_wqthread + 0

Thread 19:: com.adobe.ngl-RecurringLogPosting-0x700010442000
0   libsystem_kernel.dylib        	0x00007fff71ed7882 __psynch_cvwait + 10
1   libsystem_pthread.dylib       	0x00007fff71f98425 _pthread_cond_wait + 698
2   libc++.1.dylib                	0x00007fff6f066623 std::__1::condition_variable::__do_timed_wait(std::__1::unique_lock<std::__1::mutex>&, std::__1::chrono::time_point<std::__1::chrono::system_clock, std::__1::chrono::duration<long long, std::__1::ratio<1l, 1000000000l> > >) + 93
3   com.adobe.LightroomClassicCC7 	0x0000000109c5d711 adobe::nglcontroller::NglController::RecurringLogPosting() + 1521
4   com.adobe.LightroomClassicCC7 	0x0000000109c734db 0x109c39000 + 238811
5   com.adobe.LightroomClassicCC7 	0x0000000109ca4866 0x109c39000 + 440422
6   com.adobe.LightroomClassicCC7 	0x0000000109ca49c5 0x109c39000 + 440773
7   libsystem_pthread.dylib       	0x00007fff71f98109 _pthread_start + 148
8   libsystem_pthread.dylib       	0x00007fff71f93b8b thread_start + 15

Thread 20:
0   libsystem_pthread.dylib       	0x00007fff71f93b68 start_wqthread + 0

Thread 21:: com.apple.NSURLConnectionLoader
0   libsystem_kernel.dylib        	0x00007fff71ed4dfa mach_msg_trap + 10
1   libsystem_kernel.dylib        	0x00007fff71ed5170 mach_msg + 60
2   com.apple.CoreFoundation      	0x00007fff37c8c985 __CFRunLoopServiceMachPort + 247
3   com.apple.CoreFoundation      	0x00007fff37c8b452 __CFRunLoopRun + 1319
4   com.apple.CoreFoundation      	0x00007fff37c8a8ce CFRunLoopRunSpecific + 462
5   com.apple.CFNetwork           	0x00007fff364c2016 0x7fff36478000 + 303126
6   com.apple.Foundation          	0x00007fff3a31e212 __NSThread__start__ + 1064
7   libsystem_pthread.dylib       	0x00007fff71f98109 _pthread_start + 148
8   libsystem_pthread.dylib       	0x00007fff71f93b8b thread_start + 15

Thread 22:: com.adobe.ngl-RecurringProfileAndAuthStateCheck-0x70001064e000
0   libsystem_kernel.dylib        	0x00007fff71ed7882 __psynch_cvwait + 10
1   libsystem_pthread.dylib       	0x00007fff71f98425 _pthread_cond_wait + 698
2   libc++.1.dylib                	0x00007fff6f066623 std::__1::condition_variable::__do_timed_wait(std::__1::unique_lock<std::__1::mutex>&, std::__1::chrono::time_point<std::__1::chrono::system_clock, std::__1::chrono::duration<long long, std::__1::ratio<1l, 1000000000l> > >) + 93
3   com.adobe.LightroomClassicCC7 	0x0000000109c5fda2 adobe::nglcontroller::NglController::RecurringProfileAndAuthStateCheck() + 538
4   com.adobe.LightroomClassicCC7 	0x0000000109c734db 0x109c39000 + 238811
5   com.adobe.LightroomClassicCC7 	0x0000000109ca4866 0x109c39000 + 440422
6   com.adobe.LightroomClassicCC7 	0x0000000109ca49c5 0x109c39000 + 440773
7   libsystem_pthread.dylib       	0x00007fff71f98109 _pthread_start + 148
8   libsystem_pthread.dylib       	0x00007fff71f93b8b thread_start + 15

Thread 23:: com.adobe.ngl-AuthStatusFileWatcher-0x7000106d1000
0   libsystem_kernel.dylib        	0x00007fff71ed4dfa mach_msg_trap + 10
1   libsystem_kernel.dylib        	0x00007fff71ed5170 mach_msg + 60
2   com.apple.CoreFoundation      	0x00007fff37c8c985 __CFRunLoopServiceMachPort + 247
3   com.apple.CoreFoundation      	0x00007fff37c8b452 __CFRunLoopRun + 1319
4   com.apple.CoreFoundation      	0x00007fff37c8a8ce CFRunLoopRunSpecific + 462
5   com.apple.CoreFoundation      	0x00007fff37d12f59 CFRunLoopRun + 40
6   com.adobe.LightroomClassicCC7 	0x0000000109d89ebc adobe::ngl::internal::NglFileWatcher::StartWatching() + 432
7   com.adobe.LightroomClassicCC7 	0x0000000109ca31ec adobe::ngl::internal::NglSSOHandler::StartSSOFileWatcher() + 616
8   com.adobe.LightroomClassicCC7 	0x0000000109c734db 0x109c39000 + 238811
9   com.adobe.LightroomClassicCC7 	0x0000000109ca4866 0x109c39000 + 440422
10  com.adobe.LightroomClassicCC7 	0x0000000109ca49c5 0x109c39000 + 440773
11  libsystem_pthread.dylib       	0x00007fff71f98109 _pthread_start + 148
12  libsystem_pthread.dylib       	0x00007fff71f93b8b thread_start + 15

Thread 24:: com.adobe.ngl-0x700010548000
0   libsystem_kernel.dylib        	0x00007fff71ed4e4e semaphore_timedwait_trap + 10
1   libdispatch.dylib             	0x00007fff71d3ab6b _dispatch_sema4_timedwait + 76
2   libdispatch.dylib             	0x00007fff71d3af97 _dispatch_semaphore_wait_slow + 58
3   com.adobe.LightroomClassicCC7 	0x0000000109cae81d adobe::ngl::internal::HttpRequest::SendHttpRequestSyncInternal() + 1977
4   com.adobe.LightroomClassicCC7 	0x0000000109cf3fab adobe::ngl::internal::HttpRestConnectorForPost::SendHttpRequestSync(adobe::ngl::internal::HttpRestResponseData&, int const&) + 333
5   com.adobe.LightroomClassicCC7 	0x0000000109c9b329 adobe::ngl::internal::IMSConnector::FetchAccessTokenFromRefreshTokenInternal(std::__1::basic_string<char, std::__1::char_traits<char>, std::__1::allocator<char> > const&, std::__1::basic_string<char, std::__1::char_traits<char>, std::__1::allocator<char> >&) const + 1897
6   com.adobe.LightroomClassicCC7 	0x0000000109c99a3c adobe::ngl::internal::IMSConnector::FetchAccessTokenFromDeviceToken(std::__1::basic_string<char, std::__1::char_traits<char>, std::__1::allocator<char> > const&, std::__1::basic_string<char, std::__1::char_traits<char>, std::__1::allocator<char> > const&, std::__1::basic_string<char, std::__1::char_traits<char>, std::__1::allocator<char> >&) const + 142
7   com.adobe.LightroomClassicCC7 	0x0000000109daa786 adobe::ngl::internal::NglCommonLibImpl::ImsAccessTokenInternal(std::__1::basic_string<char, std::__1::char_traits<char>, std::__1::allocator<char> > const&, std::__1::basic_string<char, std::__1::char_traits<char>, std::__1::allocator<char> > const&, std::__1::basic_string<char, std::__1::char_traits<char>, std::__1::allocator<char> > const&) + 436
8   com.adobe.LightroomClassicCC7 	0x0000000109daaf65 adobe::ngl::internal::NglCommonLibImpl::ImsAccessToken() + 81
9   com.adobe.LightroomClassicCC7 	0x0000000109d81459 adobe::ngl::NglAppLib::ImsAccessToken() + 95
10  com.adobe.LightroomClassicCC7 	0x0000000109cc5bd1 NglService::RequestAccessToken() + 25
11  com.adobe.LightroomClassicCC7 	0x0000000109c79e4b 0x109c39000 + 265803
12  com.adobe.LightroomClassicCC7 	0x0000000109c78f24 0x109c39000 + 261924
13  com.adobe.LightroomClassicCC7 	0x0000000109c734db 0x109c39000 + 238811
14  com.adobe.LightroomClassicCC7 	0x0000000109ca4866 0x109c39000 + 440422
15  com.adobe.LightroomClassicCC7 	0x0000000109ca49c5 0x109c39000 + 440773
16  libsystem_pthread.dylib       	0x00007fff71f98109 _pthread_start + 148
17  libsystem_pthread.dylib       	0x00007fff71f93b8b thread_start + 15

Thread 25:: Worker Thread
0   libsystem_kernel.dylib        	0x00007fff71ed4dfa mach_msg_trap + 10
1   libsystem_kernel.dylib        	0x00007fff71ed5170 mach_msg + 60
2   com.apple.CoreFoundation      	0x00007fff37c8c985 __CFRunLoopServiceMachPort + 247
3   com.apple.CoreFoundation      	0x00007fff37c8b452 __CFRunLoopRun + 1319
4   com.apple.CoreFoundation      	0x00007fff37c8a8ce CFRunLoopRunSpecific + 462
5   com.apple.Foundation          	0x00007fff3a325c38 -[NSRunLoop(NSRunLoop) runMode:beforeDate:] + 212
6   com.adobe.ag.AgNetClient      	0x0000000110912f9a 0x1108fa000 + 102298
7   com.adobe.ag.AgNetClient      	0x00000001108ff3f5 0x1108fa000 + 21493
8   com.adobe.ag.kernel           	0x000000010a5143bd 0x10a509000 + 46013
9   com.adobe.ag.kernel           	0x000000010a523078 0x10a509000 + 106616
10  com.adobe.ag.kernel           	0x000000010a514838 0x10a509000 + 47160
11  com.adobe.ag.kernel           	0x000000010a513f0f 0x10a509000 + 44815
12  com.adobe.ag.kernel           	0x000000010a514a92 0x10a509000 + 47762
13  com.adobe.ag.kernel           	0x000000010a50c6df lua_pcall + 105
14  com.adobe.ag.kernel           	0x000000010a50e508 0x10a509000 + 21768
15  com.adobe.ag.kernel           	0x000000010a5143bd 0x10a509000 + 46013
16  com.adobe.ag.kernel           	0x000000010a523024 0x10a509000 + 106532
17  com.adobe.ag.kernel           	0x000000010a514838 0x10a509000 + 47160
18  com.adobe.ag.kernel           	0x000000010a513f0f 0x10a509000 + 44815
19  com.adobe.ag.kernel           	0x000000010a514a92 0x10a509000 + 47762
20  com.adobe.ag.kernel           	0x000000010a50c6df lua_pcall + 105
21  com.adobe.ag.kernel           	0x000000010a50e508 0x10a509000 + 21768
22  com.adobe.ag.kernel           	0x000000010a5143bd 0x10a509000 + 46013
23  com.adobe.ag.kernel           	0x000000010a514827 0x10a509000 + 47143
24  com.adobe.ag.kernel           	0x000000010a50c654 lua_call + 41
25  com.adobe.ag.substrate        	0x000000010a7c2c45 AgLua_callWithAutoReleasePool + 76
26  com.adobe.ag.kernel           	0x000000010a5143bd 0x10a509000 + 46013
27  com.adobe.ag.kernel           	0x000000010a523024 0x10a509000 + 106532
28  com.adobe.ag.kernel           	0x000000010a514838 0x10a509000 + 47160
29  com.adobe.ag.kernel           	0x000000010a513f0f 0x10a509000 + 44815
30  com.adobe.ag.kernel           	0x000000010a514a92 0x10a509000 + 47762
31  com.adobe.ag.kernel           	0x000000010a50c6df lua_pcall + 105
32  com.adobe.ag.substrate        	0x000000010a7a953d 0x10a782000 + 161085
33  com.apple.Foundation          	0x00007fff3a31e212 __NSThread__start__ + 1064
34  libsystem_pthread.dylib       	0x00007fff71f98109 _pthread_start + 148
35  libsystem_pthread.dylib       	0x00007fff71f93b8b thread_start + 15

Thread 26 Crashed:: Worker Thread
0   com.adobe.ag.vulcan           	0x0000000110a37d54 AgVulcanMessengeHandler::InitializeVulcan(lua_State*) + 150
1   com.adobe.ag.vulcan           	0x0000000110a37ba6 0x110a35000 + 11174
2   com.adobe.ag.kernel           	0x000000010a5143bd 0x10a509000 + 46013
3   com.adobe.ag.kernel           	0x000000010a523078 0x10a509000 + 106616
4   com.adobe.ag.kernel           	0x000000010a514838 0x10a509000 + 47160
5   com.adobe.ag.kernel           	0x000000010a513f0f 0x10a509000 + 44815
6   com.adobe.ag.kernel           	0x000000010a514a92 0x10a509000 + 47762
7   com.adobe.ag.kernel           	0x000000010a50c6df lua_pcall + 105
8   com.adobe.ag.kernel           	0x000000010a50e508 0x10a509000 + 21768
9   com.adobe.ag.kernel           	0x000000010a5143bd 0x10a509000 + 46013
10  com.adobe.ag.kernel           	0x000000010a523024 0x10a509000 + 106532
11  com.adobe.ag.kernel           	0x000000010a514838 0x10a509000 + 47160
12  com.adobe.ag.kernel           	0x000000010a513f0f 0x10a509000 + 44815
13  com.adobe.ag.kernel           	0x000000010a514a92 0x10a509000 + 47762
14  com.adobe.ag.kernel           	0x000000010a50c6df lua_pcall + 105
15  com.adobe.ag.kernel           	0x000000010a50e508 0x10a509000 + 21768
16  com.adobe.ag.kernel           	0x000000010a5143bd 0x10a509000 + 46013
17  com.adobe.ag.kernel           	0x000000010a514827 0x10a509000 + 47143
18  com.adobe.ag.kernel           	0x000000010a50c654 lua_call + 41
19  com.adobe.ag.substrate        	0x000000010a7c2c45 AgLua_callWithAutoReleasePool + 76
20  com.adobe.ag.kernel           	0x000000010a5143bd 0x10a509000 + 46013
21  com.adobe.ag.kernel           	0x000000010a523024 0x10a509000 + 106532
22  com.adobe.ag.kernel           	0x000000010a514838 0x10a509000 + 47160
23  com.adobe.ag.kernel           	0x000000010a513f0f 0x10a509000 + 44815
24  com.adobe.ag.kernel           	0x000000010a514a92 0x10a509000 + 47762
25  com.adobe.ag.kernel           	0x000000010a50c6df lua_pcall + 105
26  com.adobe.ag.substrate        	0x000000010a7a953d 0x10a782000 + 161085
27  com.apple.Foundation          	0x00007fff3a31e212 __NSThread__start__ + 1064
28  libsystem_pthread.dylib       	0x00007fff71f98109 _pthread_start + 148
29  libsystem_pthread.dylib       	0x00007fff71f93b8b thread_start + 15

Thread 26 crashed with X86 Thread State (64-bit):
  rax: 0x0000000000000000  rbx: 0x0000000000000001  rcx: 0x0000700010cda0ac  rdx: 0xffffffffffffffff
  rdi: 0x0000000000000000  rsi: 0x0000000000000000  rbp: 0x0000700010cd9610  rsp: 0x0000700010cd95f0
   r8: 0x0000000000000000   r9: 0x0000000002faf080  r10: 0x0000000000000001  r11: 0x0000000000000247
  r12: 0x00006000003ce0d0  r13: 0x00006000026361c8  r14: 0x00007fe7e3141c01  r15: 0x00006000003ce0e0
  rip: 0x0000000110a37d54  rfl: 0x0000000000010202  cr2: 0x0000000000000000
  
Logical CPU:     0
Error Code:      0x00000004 (no mapping for user data read)
Trap Number:     14

 

 

 

 

site: https://feedback.photoshop.com/topics/lightroom-classic/5f5f2093785c1f1e6cc40872?cType=PROBLEM&page=...

 

under Problems

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Community Beginner ,
Aug 19, 2021 Aug 19, 2021

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@GoldingD You're so awesome, thank you again. This is great guidance! I will head over to Adobe Feedback site and post as you suggested.

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LEGEND ,
Aug 19, 2021 Aug 19, 2021

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From that crash report

 

 

 

 

Crashed Thread:        26  Worker Thread

 

 

 

Thread 26, further below

 

 

Exception Type:        EXC_BAD_ACCESS (SIGSEGV)
Exception Codes:       KERN_INVALID_ADDRESS at 0x0000000000000000
Exception Note:        EXC_CORPSE_NOTIFY

 

 

KERNAL problem, normally hardware related, perhaps driver related

and

 

 

Termination Signal:    Segmentation fault: 11
Termination Reason:    Namespace SIGNAL, Code 0xb
Terminating Process:   exc handler [944]

 

 

Memory management issue? 

see:

https://developer.apple.com/forums/thread/126847

 

 

 

Thread 26 Crashed:: Worker Thread
0   com.adobe.ag.vulcan           	0x0000000110a37d54 AgVulcanMessengeHandler::InitializeVulcan(lua_State*) + 150
1   com.adobe.ag.vulcan           	0x0000000110a37ba6 0x110a35000 + 11174
2   com.adobe.ag.kernel           	0x000000010a5143bd 0x10a509000 + 46013
3   com.adobe.ag.kernel           	0x000000010a523078 0x10a509000 + 106616
4   com.adobe.ag.kernel           	0x000000010a514838 0x10a509000 + 47160
5   com.adobe.ag.kernel           	0x000000010a513f0f 0x10a509000 + 44815
6   com.adobe.ag.kernel           	0x000000010a514a92 0x10a509000 + 47762
7   com.adobe.ag.kernel           	0x000000010a50c6df lua_pcall + 105
8   com.adobe.ag.kernel           	0x000000010a50e508 0x10a509000 + 21768
9   com.adobe.ag.kernel           	0x000000010a5143bd 0x10a509000 + 46013
10  com.adobe.ag.kernel           	0x000000010a523024 0x10a509000 + 106532
11  com.adobe.ag.kernel           	0x000000010a514838 0x10a509000 + 47160
12  com.adobe.ag.kernel           	0x000000010a513f0f 0x10a509000 + 44815
13  com.adobe.ag.kernel           	0x000000010a514a92 0x10a509000 + 47762
14  com.adobe.ag.kernel           	0x000000010a50c6df lua_pcall + 105
15  com.adobe.ag.kernel           	0x000000010a50e508 0x10a509000 + 21768
16  com.adobe.ag.kernel           	0x000000010a5143bd 0x10a509000 + 46013
17  com.adobe.ag.kernel           	0x000000010a514827 0x10a509000 + 47143
18  com.adobe.ag.kernel           	0x000000010a50c654 lua_call + 41
19  com.adobe.ag.substrate        	0x000000010a7c2c45 AgLua_callWithAutoReleasePool + 76
20  com.adobe.ag.kernel           	0x000000010a5143bd 0x10a509000 + 46013
21  com.adobe.ag.kernel           	0x000000010a523024 0x10a509000 + 106532
22  com.adobe.ag.kernel           	0x000000010a514838 0x10a509000 + 47160
23  com.adobe.ag.kernel           	0x000000010a513f0f 0x10a509000 + 44815
24  com.adobe.ag.kernel           	0x000000010a514a92 0x10a509000 + 47762
25  com.adobe.ag.kernel           	0x000000010a50c6df lua_pcall + 105
26  com.adobe.ag.substrate        	0x000000010a7a953d 0x10a782000 + 161085
27  com.apple.Foundation          	0x00007fff3a31e212 __NSThread__start__ + 1064
28  libsystem_pthread.dylib       	0x00007fff71f98109 _pthread_start + 148
29  libsystem_pthread.dylib       	0x00007fff71f93b8b thread_start + 15

Thread 26 crashed with X86 Thread State (64-bit):
  rax: 0x0000000000000000  rbx: 0x0000000000000001  rcx: 0x0000700010cda0ac  rdx: 0xffffffffffffffff
  rdi: 0x0000000000000000  rsi: 0x0000000000000000  rbp: 0x0000700010cd9610  rsp: 0x0000700010cd95f0
   r8: 0x0000000000000000   r9: 0x0000000002faf080  r10: 0x0000000000000001  r11: 0x0000000000000247
  r12: 0x00006000003ce0d0  r13: 0x00006000026361c8  r14: 0x00007fe7e3141c01  r15: 0x00006000003ce0e0
  rip: 0x0000000110a37d54  rfl: 0x0000000000010202  cr2: 

 

 

 

 

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LEGEND ,
Aug 19, 2021 Aug 19, 2021

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Yep, best served at the feedback site.

 

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Community Beginner ,
Aug 19, 2021 Aug 19, 2021

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@GoldingD Thank you again for all of your help and guidance!

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