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I haven't used Lightroom Classic in about 2 months, but it was working fine in May. Recently, while on 10.3, I opened the app only to have it crash on me. Upon opening the app, I saw the splash screen, the icon showed up in my dock, and then it disappeared; never opening the application. I revereted back to 10.2 and that did not work either.
Luckily 10.4 was released and I updated the app after reading in the relase notes and noticed mention that the following was fixed, "Lightroom Classic crashes on launch."
After upgrading, the applicaiton is still crashing on me. I have un- and re-installed the app. I have even signed out of Creative Cloud, signed back in, and also un- and re-installed Lightroom, but nothing. When trying to uninstall Creative Cloud, I was alerted that I had apps that were still installed (of course), and therefore, Creative Cloud couldn't be uninstalled. That said, that same prompt offered to repair CC. I did that and it didn't help. I again signed-out and then -in to see if that helped - nothing.
I have no crash logs since the app merely displays the splash and then disappears. Any ideas?
2018 MacBook Pro
macOS Catalina (10.15.7)
Creative Cloud (5.5.0.619)
Lightroom Classic (10.4)
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One step I do not notice in what you have tried is restoring the preference file, also,known as resetting the preference file.
The preference file can get corrupted, leading to buggy behavior. The preference file will survive updates, upgrades, uninstalls, and reinstalls.
Restoring the preference file is basically deleting the preference file, then upon restart of LrC, a fresh new preference file gets created. Note that existing settings in preferences will get reset to defaults.
see: https://helpx.adobe.com/lightroom-classic/help/setting-preferences-lightroom.html
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Hello @GoldingD , thank you for your help.
I followed the link and tried both Method 1 & 2. After deleting the preferences file. I restarted the machine, and then launched Lightroom Classic. Both times, the application displayed the splash screen and once again shut down.
Interestingly enough, using Method 1 yielded a proper crash/problem report. Usually upon Lightroom failing to open, nothing else occurs. Using Method 1, the splash screen appeared, dissapeared, and then a prompt displayed the crash/problem. I have attached screenshots of what I saw on my desktop, as well as a crash report in a .txt file.
Thank you again for your suggestion.
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The following reply's are separated on purpose. I would like to keep the separate points apart. First two are about a bit more info, and how to preferably post them, last point is posting at another site that may be more helpful, especially as you have a crash report.
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Please post your System Information as Lightroom Classic (LrC) reports it. In LrC click on Help, then System Info, then Copy. Paste that information into a reply. Please present all information from first line down to and including Plug-in Info. Info after Plug-in info can be cut as that is just so much dead space to us non-Techs.
Sample below as of 7/1/2021
Lightroom Classic version: 10.3 [ 202105281559-8dc50eb4 ]
License: Creative Cloud
Language setting: en
Operating system: Windows 10 - Business Edition
Version: 10.0.19043
Application architecture: x64
System architecture: x64
Logical processor count: 8
Processor speed: 4.0GHz
SqLite Version: 3.34.0
Built-in memory: 16317.1 MB
Real memory available to Lightroom: 16317.1 MB
Real memory used by Lightroom: 1302.8 MB (7.9%)
Virtual memory used by Lightroom: 1586.9 MB
GDI objects count: 746
USER objects count: 2288
Process handles count: 1909
Memory cache size: 252.3MB
Internal Camera Raw version: 13.3 [ 807 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 299MB / 8158MB (3%)
Camera Raw real memory: 303MB / 16317MB (1%)
System DPI setting: 96 DPI (high DPI mode)
Desktop composition enabled: Yes
Displays: 1) 2560x1440
Input types: Multitouch: No, Integrated touch: No, Integrated pen: Yes, External touch: No, External pen: Yes, Keyboard: No
Graphics Processor Info:
DirectX: NVIDIA GeForce GTX 1070 Ti (27.21.14.6089)
Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic
Library Path: F:\Files\Pictures\Vacations and Day Trips\Photo Trips\24 Photo Trip September 2019\24 Photo Trip September 2019-v10.lrcat
Settings Folder: C:\Users\goldi\AppData\Roaming\Adobe\Lightroom
Installed Plugins:
1) Aurora HDR
2) ColorChecker Camera Calibration
3) DxO PhotoLab 3
4) DxO PhotoLab 3 Importer
5) HDR Efex Pro 2
6) Helicon Focus Export
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@GoldingD Thank you, that is very helpful. I couldn't get to (LrC > Help > System Info) since I'm unable to open the application, but regardless, I will keep this in mind in the future. Thank you!
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Please avoid attaching images in your posts, many community members absolutly refuse to open thosecattachments, they do not trust them, no matter, what anyone may state. Instead, use the Insert Photo button.
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@GoldingD I appreciate that, I'll use the Insert Photo button next time, thank you!
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I recommend that you post your problem over at the official Adobe Feedback site. That site is what the Adobe Techs prefer to receive possible bugs in. That site is monitored by Adobe Techs. The community pages, not so much.
When signing in to the Feedback site, use your Photoshop Family login (same login you used in this community)
Include all of the above, your problem, your observations, what you have attempted, your system info as reported by LrC, the Crash Report (probably not as attachments)
ahh, this crash report:, from your attachments:
and/or (are these the same report shown differently?)
Process: Adobe Lightroom Classic [944]
Path: /Applications/Adobe Lightroom Classic/Adobe Lightroom Classic.app/Contents/MacOS/Adobe Lightroom Classic
Identifier: com.adobe.LightroomClassicCC7
Version: 10.4 [202108071231-af9219b9] (10.4)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: Adobe Lightroom Classic [944]
User ID: 501
Date/Time: 2021-08-19 15:21:43.765 -0400
OS Version: Mac OS X 10.15.7 (19H1323)
Report Version: 12
Bridge OS Version: 5.5 (18P4759a)
Anonymous UUID: 7978B6BD-40CB-8BE0-6CCA-ACABC050754F
Time Awake Since Boot: 660 seconds
System Integrity Protection: enabled
Crashed Thread: 26 Worker Thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY
Termination Signal: Segmentation fault: 11
Termination Reason: Namespace SIGNAL, Code 0xb
Terminating Process: exc handler [944]
VM Regions Near 0:
-->
__TEXT 0000000109c39000-0000000109e3d000 [ 2064K] r-x/r-x SM=COW /Applications/Adobe Lightroom Classic/Adobe Lightroom Classic.app/Contents/MacOS/Adobe Lightroom Classic
Thread 0:: Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib 0x00007fff71ed7882 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff71f98425 _pthread_cond_wait + 698
2 com.adobe.ag.kernel 0x000000010a54322b AgConditionLock_wait + 195
3 com.adobe.ag.kernel 0x000000010a52ae22 AgTransitQueue_dequeueToLuaState + 113
4 com.adobe.ag.kernel 0x000000010a52b8a3 0x10a509000 + 141475
5 com.adobe.ag.kernel 0x000000010a5143bd 0x10a509000 + 46013
6 com.adobe.ag.kernel 0x000000010a523024 0x10a509000 + 106532
7 com.adobe.ag.kernel 0x000000010a514838 0x10a509000 + 47160
8 com.adobe.ag.kernel 0x000000010a513f0f 0x10a509000 + 44815
9 com.adobe.ag.kernel 0x000000010a514a92 0x10a509000 + 47762
10 com.adobe.ag.kernel 0x000000010a50c6df lua_pcall + 105
11 com.adobe.ag.kernel 0x000000010a50e508 0x10a509000 + 21768
12 com.adobe.ag.kernel 0x000000010a5143bd 0x10a509000 + 46013
13 com.adobe.ag.kernel 0x000000010a523024 0x10a509000 + 106532
14 com.adobe.ag.kernel 0x000000010a514838 0x10a509000 + 47160
15 com.adobe.ag.kernel 0x000000010a513f0f 0x10a509000 + 44815
16 com.adobe.ag.kernel 0x000000010a514a92 0x10a509000 + 47762
17 com.adobe.ag.kernel 0x000000010a50c6df lua_pcall + 105
18 com.adobe.ag.kernel 0x000000010a50e508 0x10a509000 + 21768
19 com.adobe.ag.kernel 0x000000010a5143bd 0x10a509000 + 46013
20 com.adobe.ag.kernel 0x000000010a523024 0x10a509000 + 106532
21 com.adobe.ag.kernel 0x000000010a514838 0x10a509000 + 47160
22 com.adobe.ag.kernel 0x000000010a50c654 lua_call + 41
23 com.adobe.ag.substrate 0x000000010a7abbd2 AgShutdownNotification_appWillTerminate + 68
24 com.adobe.ag.ui 0x000000010a6ec1ad 0x10a67f000 + 446893
25 com.adobe.LightroomClassicCC7 0x0000000109d6a2ee 0x109c39000 + 1250030
26 com.apple.CoreFoundation 0x00007fff37c822af __CFNOTIFICATIONCENTER_IS_CALLING_OUT_TO_AN_OBSERVER__ + 12
27 com.apple.CoreFoundation 0x00007fff37c82243 ___CFXRegistrationPost1_block_invoke + 63
28 com.apple.CoreFoundation 0x00007fff37c821b8 _CFXRegistrationPost1 + 372
29 com.apple.CoreFoundation 0x00007fff37c81e24 ___CFXNotificationPost_block_invoke + 80
30 com.apple.CoreFoundation 0x00007fff37c51f8d -[_CFXNotificationRegistrar find:object:observer:enumerator:] + 1554
31 com.apple.CoreFoundation 0x00007fff37c51439 _CFXNotificationPost + 1351
32 com.apple.Foundation 0x00007fff3a2cf086 -[NSNotificationCenter postNotificationName:object:userInfo:] + 59
33 com.apple.AppKit 0x00007fff351caca8 -[NSApplication terminate:] + 1385
34 com.apple.CoreFoundation 0x00007fff37c6e37c __invoking___ + 140
35 com.apple.CoreFoundation 0x00007fff37c6e221 -[NSInvocation invoke] + 303
36 com.apple.CoreFoundation 0x00007fff37ca17ba -[NSInvocation invokeWithTarget:] + 70
37 com.adobe.ag.substrate 0x000000010a7be87c callObjectSelectorWithLuaStateStartingAtIndex + 336
38 com.adobe.ag.kernel 0x000000010a5143bd 0x10a509000 + 46013
39 com.adobe.ag.kernel 0x000000010a523024 0x10a509000 + 106532
40 com.adobe.ag.kernel 0x000000010a514838 0x10a509000 + 47160
41 com.adobe.ag.kernel 0x000000010a50c654 lua_call + 41
42 com.adobe.LightroomClassicCC7 0x0000000109d6911c 0x109c39000 + 1245468
43 com.adobe.LightroomClassicCC7 0x0000000109d6926c 0x109c39000 + 1245804
44 com.apple.Foundation 0x00007fff3a384d5a __NSFireTimer + 67
45 com.apple.CoreFoundation 0x00007fff37ca7279 __CFRUNLOOP_IS_CALLING_OUT_TO_A_TIMER_CALLBACK_FUNCTION__ + 20
46 com.apple.CoreFoundation 0x00007fff37ca6ddf __CFRunLoopDoTimer + 859
47 com.apple.CoreFoundation 0x00007fff37ca68c7 __CFRunLoopDoTimers + 322
48 com.apple.CoreFoundation 0x00007fff37c8b67a __CFRunLoopRun + 1871
49 com.apple.CoreFoundation 0x00007fff37c8a8ce CFRunLoopRunSpecific + 462
50 com.apple.HIToolbox 0x00007fff368b6abd RunCurrentEventLoopInMode + 292
51 com.apple.HIToolbox 0x00007fff368b67d5 ReceiveNextEventCommon + 584
52 com.apple.HIToolbox 0x00007fff368b6579 _BlockUntilNextEventMatchingListInModeWithFilter + 64
53 com.apple.AppKit 0x00007fff34efd739 _DPSNextEvent + 883
54 com.apple.AppKit 0x00007fff34efbf80 -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 1352
55 com.apple.AppKit 0x00007fff34eedc8e -[NSApplication run] + 658
56 com.apple.AppKit 0x00007fff34ebfa76 NSApplicationMain + 777
57 com.adobe.LightroomClassicCC7 0x0000000109cb2a8d main + 1427
58 libdyld.dylib 0x00007fff71d93cc9 start + 1
Thread 1:
0 libsystem_pthread.dylib 0x00007fff71f93b68 start_wqthread + 0
Thread 2:
0 libsystem_pthread.dylib 0x00007fff71f93b68 start_wqthread + 0
Thread 3:
0 libsystem_pthread.dylib 0x00007fff71f93b68 start_wqthread + 0
Thread 4:
0 libsystem_pthread.dylib 0x00007fff71f93b68 start_wqthread + 0
Thread 5:
0 libsystem_pthread.dylib 0x00007fff71f93b68 start_wqthread + 0
Thread 6:
0 libsystem_pthread.dylib 0x00007fff71f93b68 start_wqthread + 0
Thread 7:: Worker Thread Dispatcher
0 libsystem_kernel.dylib 0x00007fff71ed7882 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff71f98425 _pthread_cond_wait + 698
2 com.adobe.ag.kernel 0x000000010a543190 AgConditionLock_wait + 40
3 com.adobe.ag.kernel 0x000000010a52ae22 AgTransitQueue_dequeueToLuaState + 113
4 com.adobe.ag.kernel 0x000000010a52b8a3 0x10a509000 + 141475
5 com.adobe.ag.kernel 0x000000010a5143bd 0x10a509000 + 46013
6 com.adobe.ag.kernel 0x000000010a523024 0x10a509000 + 106532
7 com.adobe.ag.kernel 0x000000010a514838 0x10a509000 + 47160
8 com.adobe.ag.kernel 0x000000010a50c654 lua_call + 41
9 com.adobe.ag.substrate 0x000000010a7c2c45 AgLua_callWithAutoReleasePool + 76
10 com.adobe.ag.kernel 0x000000010a5143bd 0x10a509000 + 46013
11 com.adobe.ag.kernel 0x000000010a523024 0x10a509000 + 106532
12 com.adobe.ag.kernel 0x000000010a514838 0x10a509000 + 47160
13 com.adobe.ag.kernel 0x000000010a513f0f 0x10a509000 + 44815
14 com.adobe.ag.kernel 0x000000010a514a92 0x10a509000 + 47762
15 com.adobe.ag.kernel 0x000000010a50c6df lua_pcall + 105
16 com.adobe.ag.substrate 0x000000010a7a953d 0x10a782000 + 161085
17 com.apple.Foundation 0x00007fff3a31e212 __NSThread__start__ + 1064
18 libsystem_pthread.dylib 0x00007fff71f98109 _pthread_start + 148
19 libsystem_pthread.dylib 0x00007fff71f93b8b thread_start + 15
Thread 8:: cr_scratch
0 libsystem_kernel.dylib 0x00007fff71ed7882 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff71f98425 _pthread_cond_wait + 698
2 libc++.1.dylib 0x00007fff6f066592 std::__1::condition_variable::wait(std::__1::unique_lock<std::__1::mutex>&) + 18
3 com.adobe.ag.AgImageIO 0x00000001127c30db 0x112102000 + 7082203
4 com.adobe.ag.AgImageIO 0x00000001124cf531 0x112102000 + 3986737
5 libsystem_pthread.dylib 0x00007fff71f98109 _pthread_start + 148
6 libsystem_pthread.dylib 0x00007fff71f93b8b thread_start + 15
Thread 9:: BGThread (AMD Radeon Pro 560X)
0 libsystem_kernel.dylib 0x00007fff71ed7882 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff71f98425 _pthread_cond_wait + 698
2 libc++.1.dylib 0x00007fff6f066592 std::__1::condition_variable::wait(std::__1::unique_lock<std::__1::mutex>&) + 18
3 com.adobe.ag.AgImageIO 0x000000011285ee43 0x112102000 + 7720515
4 com.adobe.ag.AgImageIO 0x00000001124cf531 0x112102000 + 3986737
5 libsystem_pthread.dylib 0x00007fff71f98109 _pthread_start + 148
6 libsystem_pthread.dylib 0x00007fff71f93b8b thread_start + 15
Thread 10:: BGThread (Intel(R) UHD Graphics 630)
0 libsystem_kernel.dylib 0x00007fff71ed7882 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff71f98425 _pthread_cond_wait + 698
2 libc++.1.dylib 0x00007fff6f066592 std::__1::condition_variable::wait(std::__1::unique_lock<std::__1::mutex>&) + 18
3 com.adobe.ag.AgImageIO 0x000000011285ee43 0x112102000 + 7720515
4 com.adobe.ag.AgImageIO 0x00000001124cf531 0x112102000 + 3986737
5 libsystem_pthread.dylib 0x00007fff71f98109 _pthread_start + 148
6 libsystem_pthread.dylib 0x00007fff71f93b8b thread_start + 15
Thread 11:: cr_gpu_compute_init_task_queue
0 libsystem_kernel.dylib 0x00007fff71ed7882 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff71f98425 _pthread_cond_wait + 698
2 com.adobe.ag.AgImageIO 0x0000000112d9297c 0x112102000 + 13175164
3 com.adobe.ag.AgImageIO 0x00000001124fd603 0x112102000 + 4175363
4 com.adobe.ag.AgImageIO 0x00000001124cf531 0x112102000 + 3986737
5 libsystem_pthread.dylib 0x00007fff71f98109 _pthread_start + 148
6 libsystem_pthread.dylib 0x00007fff71f93b8b thread_start + 15
Thread 12:: AgFileWatching
0 libsystem_kernel.dylib 0x00007fff71ed9766 kevent + 10
1 com.adobe.ag.substrate 0x000000010a78cf49 0x10a782000 + 44873
2 com.adobe.ag.kernel 0x000000010a5143bd 0x10a509000 + 46013
3 com.adobe.ag.kernel 0x000000010a514827 0x10a509000 + 47143
4 com.adobe.ag.kernel 0x000000010a513f0f 0x10a509000 + 44815
5 com.adobe.ag.kernel 0x000000010a514a92 0x10a509000 + 47762
6 com.adobe.ag.kernel 0x000000010a50c6df lua_pcall + 105
7 com.adobe.ag.kernel 0x000000010a50e508 0x10a509000 + 21768
8 com.adobe.ag.kernel 0x000000010a5143bd 0x10a509000 + 46013
9 com.adobe.ag.kernel 0x000000010a523024 0x10a509000 + 106532
10 com.adobe.ag.kernel 0x000000010a513f0f 0x10a509000 + 44815
11 com.adobe.ag.kernel 0x000000010a5148d8 lua_resume + 113
12 com.adobe.ag.kernel 0x000000010a50f123 0x10a509000 + 24867
13 com.adobe.ag.kernel 0x000000010a50efab 0x10a509000 + 24491
14 com.adobe.ag.kernel 0x000000010a5143bd 0x10a509000 + 46013
15 com.adobe.ag.kernel 0x000000010a523024 0x10a509000 + 106532
16 com.adobe.ag.kernel 0x000000010a514838 0x10a509000 + 47160
17 com.adobe.ag.kernel 0x000000010a50c654 lua_call + 41
18 com.adobe.ag.substrate 0x000000010a7c2c45 AgLua_callWithAutoReleasePool + 76
19 com.adobe.ag.kernel 0x000000010a5143bd 0x10a509000 + 46013
20 com.adobe.ag.kernel 0x000000010a523024 0x10a509000 + 106532
21 com.adobe.ag.kernel 0x000000010a514838 0x10a509000 + 47160
22 com.adobe.ag.kernel 0x000000010a513f0f 0x10a509000 + 44815
23 com.adobe.ag.kernel 0x000000010a514a92 0x10a509000 + 47762
24 com.adobe.ag.kernel 0x000000010a50c6df lua_pcall + 105
25 com.adobe.ag.substrate 0x000000010a7a953d 0x10a782000 + 161085
26 com.apple.Foundation 0x00007fff3a31e212 __NSThread__start__ + 1064
27 libsystem_pthread.dylib 0x00007fff71f98109 _pthread_start + 148
28 libsystem_pthread.dylib 0x00007fff71f93b8b thread_start + 15
Thread 13:
0 libsystem_pthread.dylib 0x00007fff71f93b68 start_wqthread + 0
Thread 14:
0 libsystem_pthread.dylib 0x00007fff71f93b68 start_wqthread + 0
Thread 15:
0 libsystem_pthread.dylib 0x00007fff71f93b68 start_wqthread + 0
Thread 16:
0 libsystem_pthread.dylib 0x00007fff71f93b68 start_wqthread + 0
Thread 17:
0 libsystem_pthread.dylib 0x00007fff71f93b68 start_wqthread + 0
Thread 18:
0 libsystem_pthread.dylib 0x00007fff71f93b68 start_wqthread + 0
Thread 19:: com.adobe.ngl-RecurringLogPosting-0x700010442000
0 libsystem_kernel.dylib 0x00007fff71ed7882 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff71f98425 _pthread_cond_wait + 698
2 libc++.1.dylib 0x00007fff6f066623 std::__1::condition_variable::__do_timed_wait(std::__1::unique_lock<std::__1::mutex>&, std::__1::chrono::time_point<std::__1::chrono::system_clock, std::__1::chrono::duration<long long, std::__1::ratio<1l, 1000000000l> > >) + 93
3 com.adobe.LightroomClassicCC7 0x0000000109c5d711 adobe::nglcontroller::NglController::RecurringLogPosting() + 1521
4 com.adobe.LightroomClassicCC7 0x0000000109c734db 0x109c39000 + 238811
5 com.adobe.LightroomClassicCC7 0x0000000109ca4866 0x109c39000 + 440422
6 com.adobe.LightroomClassicCC7 0x0000000109ca49c5 0x109c39000 + 440773
7 libsystem_pthread.dylib 0x00007fff71f98109 _pthread_start + 148
8 libsystem_pthread.dylib 0x00007fff71f93b8b thread_start + 15
Thread 20:
0 libsystem_pthread.dylib 0x00007fff71f93b68 start_wqthread + 0
Thread 21:: com.apple.NSURLConnectionLoader
0 libsystem_kernel.dylib 0x00007fff71ed4dfa mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff71ed5170 mach_msg + 60
2 com.apple.CoreFoundation 0x00007fff37c8c985 __CFRunLoopServiceMachPort + 247
3 com.apple.CoreFoundation 0x00007fff37c8b452 __CFRunLoopRun + 1319
4 com.apple.CoreFoundation 0x00007fff37c8a8ce CFRunLoopRunSpecific + 462
5 com.apple.CFNetwork 0x00007fff364c2016 0x7fff36478000 + 303126
6 com.apple.Foundation 0x00007fff3a31e212 __NSThread__start__ + 1064
7 libsystem_pthread.dylib 0x00007fff71f98109 _pthread_start + 148
8 libsystem_pthread.dylib 0x00007fff71f93b8b thread_start + 15
Thread 22:: com.adobe.ngl-RecurringProfileAndAuthStateCheck-0x70001064e000
0 libsystem_kernel.dylib 0x00007fff71ed7882 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff71f98425 _pthread_cond_wait + 698
2 libc++.1.dylib 0x00007fff6f066623 std::__1::condition_variable::__do_timed_wait(std::__1::unique_lock<std::__1::mutex>&, std::__1::chrono::time_point<std::__1::chrono::system_clock, std::__1::chrono::duration<long long, std::__1::ratio<1l, 1000000000l> > >) + 93
3 com.adobe.LightroomClassicCC7 0x0000000109c5fda2 adobe::nglcontroller::NglController::RecurringProfileAndAuthStateCheck() + 538
4 com.adobe.LightroomClassicCC7 0x0000000109c734db 0x109c39000 + 238811
5 com.adobe.LightroomClassicCC7 0x0000000109ca4866 0x109c39000 + 440422
6 com.adobe.LightroomClassicCC7 0x0000000109ca49c5 0x109c39000 + 440773
7 libsystem_pthread.dylib 0x00007fff71f98109 _pthread_start + 148
8 libsystem_pthread.dylib 0x00007fff71f93b8b thread_start + 15
Thread 23:: com.adobe.ngl-AuthStatusFileWatcher-0x7000106d1000
0 libsystem_kernel.dylib 0x00007fff71ed4dfa mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff71ed5170 mach_msg + 60
2 com.apple.CoreFoundation 0x00007fff37c8c985 __CFRunLoopServiceMachPort + 247
3 com.apple.CoreFoundation 0x00007fff37c8b452 __CFRunLoopRun + 1319
4 com.apple.CoreFoundation 0x00007fff37c8a8ce CFRunLoopRunSpecific + 462
5 com.apple.CoreFoundation 0x00007fff37d12f59 CFRunLoopRun + 40
6 com.adobe.LightroomClassicCC7 0x0000000109d89ebc adobe::ngl::internal::NglFileWatcher::StartWatching() + 432
7 com.adobe.LightroomClassicCC7 0x0000000109ca31ec adobe::ngl::internal::NglSSOHandler::StartSSOFileWatcher() + 616
8 com.adobe.LightroomClassicCC7 0x0000000109c734db 0x109c39000 + 238811
9 com.adobe.LightroomClassicCC7 0x0000000109ca4866 0x109c39000 + 440422
10 com.adobe.LightroomClassicCC7 0x0000000109ca49c5 0x109c39000 + 440773
11 libsystem_pthread.dylib 0x00007fff71f98109 _pthread_start + 148
12 libsystem_pthread.dylib 0x00007fff71f93b8b thread_start + 15
Thread 24:: com.adobe.ngl-0x700010548000
0 libsystem_kernel.dylib 0x00007fff71ed4e4e semaphore_timedwait_trap + 10
1 libdispatch.dylib 0x00007fff71d3ab6b _dispatch_sema4_timedwait + 76
2 libdispatch.dylib 0x00007fff71d3af97 _dispatch_semaphore_wait_slow + 58
3 com.adobe.LightroomClassicCC7 0x0000000109cae81d adobe::ngl::internal::HttpRequest::SendHttpRequestSyncInternal() + 1977
4 com.adobe.LightroomClassicCC7 0x0000000109cf3fab adobe::ngl::internal::HttpRestConnectorForPost::SendHttpRequestSync(adobe::ngl::internal::HttpRestResponseData&, int const&) + 333
5 com.adobe.LightroomClassicCC7 0x0000000109c9b329 adobe::ngl::internal::IMSConnector::FetchAccessTokenFromRefreshTokenInternal(std::__1::basic_string<char, std::__1::char_traits<char>, std::__1::allocator<char> > const&, std::__1::basic_string<char, std::__1::char_traits<char>, std::__1::allocator<char> >&) const + 1897
6 com.adobe.LightroomClassicCC7 0x0000000109c99a3c adobe::ngl::internal::IMSConnector::FetchAccessTokenFromDeviceToken(std::__1::basic_string<char, std::__1::char_traits<char>, std::__1::allocator<char> > const&, std::__1::basic_string<char, std::__1::char_traits<char>, std::__1::allocator<char> > const&, std::__1::basic_string<char, std::__1::char_traits<char>, std::__1::allocator<char> >&) const + 142
7 com.adobe.LightroomClassicCC7 0x0000000109daa786 adobe::ngl::internal::NglCommonLibImpl::ImsAccessTokenInternal(std::__1::basic_string<char, std::__1::char_traits<char>, std::__1::allocator<char> > const&, std::__1::basic_string<char, std::__1::char_traits<char>, std::__1::allocator<char> > const&, std::__1::basic_string<char, std::__1::char_traits<char>, std::__1::allocator<char> > const&) + 436
8 com.adobe.LightroomClassicCC7 0x0000000109daaf65 adobe::ngl::internal::NglCommonLibImpl::ImsAccessToken() + 81
9 com.adobe.LightroomClassicCC7 0x0000000109d81459 adobe::ngl::NglAppLib::ImsAccessToken() + 95
10 com.adobe.LightroomClassicCC7 0x0000000109cc5bd1 NglService::RequestAccessToken() + 25
11 com.adobe.LightroomClassicCC7 0x0000000109c79e4b 0x109c39000 + 265803
12 com.adobe.LightroomClassicCC7 0x0000000109c78f24 0x109c39000 + 261924
13 com.adobe.LightroomClassicCC7 0x0000000109c734db 0x109c39000 + 238811
14 com.adobe.LightroomClassicCC7 0x0000000109ca4866 0x109c39000 + 440422
15 com.adobe.LightroomClassicCC7 0x0000000109ca49c5 0x109c39000 + 440773
16 libsystem_pthread.dylib 0x00007fff71f98109 _pthread_start + 148
17 libsystem_pthread.dylib 0x00007fff71f93b8b thread_start + 15
Thread 25:: Worker Thread
0 libsystem_kernel.dylib 0x00007fff71ed4dfa mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff71ed5170 mach_msg + 60
2 com.apple.CoreFoundation 0x00007fff37c8c985 __CFRunLoopServiceMachPort + 247
3 com.apple.CoreFoundation 0x00007fff37c8b452 __CFRunLoopRun + 1319
4 com.apple.CoreFoundation 0x00007fff37c8a8ce CFRunLoopRunSpecific + 462
5 com.apple.Foundation 0x00007fff3a325c38 -[NSRunLoop(NSRunLoop) runMode:beforeDate:] + 212
6 com.adobe.ag.AgNetClient 0x0000000110912f9a 0x1108fa000 + 102298
7 com.adobe.ag.AgNetClient 0x00000001108ff3f5 0x1108fa000 + 21493
8 com.adobe.ag.kernel 0x000000010a5143bd 0x10a509000 + 46013
9 com.adobe.ag.kernel 0x000000010a523078 0x10a509000 + 106616
10 com.adobe.ag.kernel 0x000000010a514838 0x10a509000 + 47160
11 com.adobe.ag.kernel 0x000000010a513f0f 0x10a509000 + 44815
12 com.adobe.ag.kernel 0x000000010a514a92 0x10a509000 + 47762
13 com.adobe.ag.kernel 0x000000010a50c6df lua_pcall + 105
14 com.adobe.ag.kernel 0x000000010a50e508 0x10a509000 + 21768
15 com.adobe.ag.kernel 0x000000010a5143bd 0x10a509000 + 46013
16 com.adobe.ag.kernel 0x000000010a523024 0x10a509000 + 106532
17 com.adobe.ag.kernel 0x000000010a514838 0x10a509000 + 47160
18 com.adobe.ag.kernel 0x000000010a513f0f 0x10a509000 + 44815
19 com.adobe.ag.kernel 0x000000010a514a92 0x10a509000 + 47762
20 com.adobe.ag.kernel 0x000000010a50c6df lua_pcall + 105
21 com.adobe.ag.kernel 0x000000010a50e508 0x10a509000 + 21768
22 com.adobe.ag.kernel 0x000000010a5143bd 0x10a509000 + 46013
23 com.adobe.ag.kernel 0x000000010a514827 0x10a509000 + 47143
24 com.adobe.ag.kernel 0x000000010a50c654 lua_call + 41
25 com.adobe.ag.substrate 0x000000010a7c2c45 AgLua_callWithAutoReleasePool + 76
26 com.adobe.ag.kernel 0x000000010a5143bd 0x10a509000 + 46013
27 com.adobe.ag.kernel 0x000000010a523024 0x10a509000 + 106532
28 com.adobe.ag.kernel 0x000000010a514838 0x10a509000 + 47160
29 com.adobe.ag.kernel 0x000000010a513f0f 0x10a509000 + 44815
30 com.adobe.ag.kernel 0x000000010a514a92 0x10a509000 + 47762
31 com.adobe.ag.kernel 0x000000010a50c6df lua_pcall + 105
32 com.adobe.ag.substrate 0x000000010a7a953d 0x10a782000 + 161085
33 com.apple.Foundation 0x00007fff3a31e212 __NSThread__start__ + 1064
34 libsystem_pthread.dylib 0x00007fff71f98109 _pthread_start + 148
35 libsystem_pthread.dylib 0x00007fff71f93b8b thread_start + 15
Thread 26 Crashed:: Worker Thread
0 com.adobe.ag.vulcan 0x0000000110a37d54 AgVulcanMessengeHandler::InitializeVulcan(lua_State*) + 150
1 com.adobe.ag.vulcan 0x0000000110a37ba6 0x110a35000 + 11174
2 com.adobe.ag.kernel 0x000000010a5143bd 0x10a509000 + 46013
3 com.adobe.ag.kernel 0x000000010a523078 0x10a509000 + 106616
4 com.adobe.ag.kernel 0x000000010a514838 0x10a509000 + 47160
5 com.adobe.ag.kernel 0x000000010a513f0f 0x10a509000 + 44815
6 com.adobe.ag.kernel 0x000000010a514a92 0x10a509000 + 47762
7 com.adobe.ag.kernel 0x000000010a50c6df lua_pcall + 105
8 com.adobe.ag.kernel 0x000000010a50e508 0x10a509000 + 21768
9 com.adobe.ag.kernel 0x000000010a5143bd 0x10a509000 + 46013
10 com.adobe.ag.kernel 0x000000010a523024 0x10a509000 + 106532
11 com.adobe.ag.kernel 0x000000010a514838 0x10a509000 + 47160
12 com.adobe.ag.kernel 0x000000010a513f0f 0x10a509000 + 44815
13 com.adobe.ag.kernel 0x000000010a514a92 0x10a509000 + 47762
14 com.adobe.ag.kernel 0x000000010a50c6df lua_pcall + 105
15 com.adobe.ag.kernel 0x000000010a50e508 0x10a509000 + 21768
16 com.adobe.ag.kernel 0x000000010a5143bd 0x10a509000 + 46013
17 com.adobe.ag.kernel 0x000000010a514827 0x10a509000 + 47143
18 com.adobe.ag.kernel 0x000000010a50c654 lua_call + 41
19 com.adobe.ag.substrate 0x000000010a7c2c45 AgLua_callWithAutoReleasePool + 76
20 com.adobe.ag.kernel 0x000000010a5143bd 0x10a509000 + 46013
21 com.adobe.ag.kernel 0x000000010a523024 0x10a509000 + 106532
22 com.adobe.ag.kernel 0x000000010a514838 0x10a509000 + 47160
23 com.adobe.ag.kernel 0x000000010a513f0f 0x10a509000 + 44815
24 com.adobe.ag.kernel 0x000000010a514a92 0x10a509000 + 47762
25 com.adobe.ag.kernel 0x000000010a50c6df lua_pcall + 105
26 com.adobe.ag.substrate 0x000000010a7a953d 0x10a782000 + 161085
27 com.apple.Foundation 0x00007fff3a31e212 __NSThread__start__ + 1064
28 libsystem_pthread.dylib 0x00007fff71f98109 _pthread_start + 148
29 libsystem_pthread.dylib 0x00007fff71f93b8b thread_start + 15
Thread 26 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000000 rbx: 0x0000000000000001 rcx: 0x0000700010cda0ac rdx: 0xffffffffffffffff
rdi: 0x0000000000000000 rsi: 0x0000000000000000 rbp: 0x0000700010cd9610 rsp: 0x0000700010cd95f0
r8: 0x0000000000000000 r9: 0x0000000002faf080 r10: 0x0000000000000001 r11: 0x0000000000000247
r12: 0x00006000003ce0d0 r13: 0x00006000026361c8 r14: 0x00007fe7e3141c01 r15: 0x00006000003ce0e0
rip: 0x0000000110a37d54 rfl: 0x0000000000010202 cr2: 0x0000000000000000
Logical CPU: 0
Error Code: 0x00000004 (no mapping for user data read)
Trap Number: 14
under Problems
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@GoldingD You're so awesome, thank you again. This is great guidance! I will head over to Adobe Feedback site and post as you suggested.
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From that crash report
Crashed Thread: 26 Worker Thread
Thread 26, further below
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY
KERNAL problem, normally hardware related, perhaps driver related
and
Termination Signal: Segmentation fault: 11
Termination Reason: Namespace SIGNAL, Code 0xb
Terminating Process: exc handler [944]
Memory management issue?
see:
https://developer.apple.com/forums/thread/126847
Thread 26 Crashed:: Worker Thread
0 com.adobe.ag.vulcan 0x0000000110a37d54 AgVulcanMessengeHandler::InitializeVulcan(lua_State*) + 150
1 com.adobe.ag.vulcan 0x0000000110a37ba6 0x110a35000 + 11174
2 com.adobe.ag.kernel 0x000000010a5143bd 0x10a509000 + 46013
3 com.adobe.ag.kernel 0x000000010a523078 0x10a509000 + 106616
4 com.adobe.ag.kernel 0x000000010a514838 0x10a509000 + 47160
5 com.adobe.ag.kernel 0x000000010a513f0f 0x10a509000 + 44815
6 com.adobe.ag.kernel 0x000000010a514a92 0x10a509000 + 47762
7 com.adobe.ag.kernel 0x000000010a50c6df lua_pcall + 105
8 com.adobe.ag.kernel 0x000000010a50e508 0x10a509000 + 21768
9 com.adobe.ag.kernel 0x000000010a5143bd 0x10a509000 + 46013
10 com.adobe.ag.kernel 0x000000010a523024 0x10a509000 + 106532
11 com.adobe.ag.kernel 0x000000010a514838 0x10a509000 + 47160
12 com.adobe.ag.kernel 0x000000010a513f0f 0x10a509000 + 44815
13 com.adobe.ag.kernel 0x000000010a514a92 0x10a509000 + 47762
14 com.adobe.ag.kernel 0x000000010a50c6df lua_pcall + 105
15 com.adobe.ag.kernel 0x000000010a50e508 0x10a509000 + 21768
16 com.adobe.ag.kernel 0x000000010a5143bd 0x10a509000 + 46013
17 com.adobe.ag.kernel 0x000000010a514827 0x10a509000 + 47143
18 com.adobe.ag.kernel 0x000000010a50c654 lua_call + 41
19 com.adobe.ag.substrate 0x000000010a7c2c45 AgLua_callWithAutoReleasePool + 76
20 com.adobe.ag.kernel 0x000000010a5143bd 0x10a509000 + 46013
21 com.adobe.ag.kernel 0x000000010a523024 0x10a509000 + 106532
22 com.adobe.ag.kernel 0x000000010a514838 0x10a509000 + 47160
23 com.adobe.ag.kernel 0x000000010a513f0f 0x10a509000 + 44815
24 com.adobe.ag.kernel 0x000000010a514a92 0x10a509000 + 47762
25 com.adobe.ag.kernel 0x000000010a50c6df lua_pcall + 105
26 com.adobe.ag.substrate 0x000000010a7a953d 0x10a782000 + 161085
27 com.apple.Foundation 0x00007fff3a31e212 __NSThread__start__ + 1064
28 libsystem_pthread.dylib 0x00007fff71f98109 _pthread_start + 148
29 libsystem_pthread.dylib 0x00007fff71f93b8b thread_start + 15
Thread 26 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000000 rbx: 0x0000000000000001 rcx: 0x0000700010cda0ac rdx: 0xffffffffffffffff
rdi: 0x0000000000000000 rsi: 0x0000000000000000 rbp: 0x0000700010cd9610 rsp: 0x0000700010cd95f0
r8: 0x0000000000000000 r9: 0x0000000002faf080 r10: 0x0000000000000001 r11: 0x0000000000000247
r12: 0x00006000003ce0d0 r13: 0x00006000026361c8 r14: 0x00007fe7e3141c01 r15: 0x00006000003ce0e0
rip: 0x0000000110a37d54 rfl: 0x0000000000010202 cr2:
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Yep, best served at the feedback site.
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@GoldingD Thank you again for all of your help and guidance!