Lightroom Classic 10 won't update to 12. CC says I'm up to date with ver 10?

[michaels72646502]

2020 MacBookPro with M1. I have the Lightroom/Photoshop subscription and use Lightroom Classic and itbis version 10.
I use auto updates and when I open CreativeCloud it says my Lightroom Classic is up to date with ver 10 but there is a version 12.
Why will it not let me update?

[Rikk Flohr: Photography]

What is your installed OS version number?
What is your current Creative Cloud Desktop version number?

[michaels72646502]

I sent this when you asked? Here goes again: OSX 13.5

CC# 5.11

Still same issue

[michaels72646502]

AND camera raw is 15.4.1

[Rob_Cullen]

Rikk also asked- "What is your current Creative Cloud Desktop version number?"

ie. your Creative Cloud Desktop App.

[michaels72646502]

5.11.0.522

[michaels72646502]

Is there a problem with this thread? I'm constantly asked for and I give my creaive cloud version, which is 5.11.0.522

? Cheers

[Rob_Cullen]

Sorry for my double up question- my bad! (I Must be blind.)

Hoping your question gets bumped to get to an answer to the problem.

Unless you hear something better, have you tried un-installing apps and using the CC Cleaner Tool to clean your system before re-installing?

CLEANER TOOL LINK

[michaels72646502]

RESOLVED: Yes seems an old version of CC or apps was a problem. Uninstalled and ran Adobe cleaner and reinstalled CC now all apps update to latest version.
Thanks for your input.

[Jao vdL]

This is typically resolved by logging out of creative cloud in the creative cloud app and rebooting the computer followed by logging back into creative cloud and checking for updates. It's pretty common for the creative cloud app to become confused and not show updates.